MIS Chapter 9-12
BPM Main activities
1 Monitor Process Measures 2 Model Processes 3 Create Components 4 Implement Processes
A database administrator's responsibility is to design and write automates test scripts. T/F
False
A salesperson's responsibility is to design and write computer programs. T/F
False
A systems analyst monitors, fixes, and tunes computer networks. T/F
False
A user support representative installs software and repairs computer equipment. T/F
False
An important function of the development group of a company's information systems department is to monitor user experience and respond to user problems. T/F
False
An operations group within an IT department may include programmers, test engineers, and technical writers. T/F
False
Implementation risk is increased by outsourcing information systems services. T/F
False
It is impossible to outsource an entire business function. T/F
False
Microsoft's Azure is an example of SaaS. T/F
False
Organizations outsource projects to engage its management team in their free time. T/F
False
Outsourcing has made in-house information systems functions obsolete. T/F
False
The responsibilities of a chief information officer are the same as those of a child technology officer. T/F
False
The structure of an information systems (IS) department typically remains unchanged among organizations.T/F
False
When a company outsources a system, it has complete control over prioritizing software fixes. T/F
False
information systems infrastructure is known to be very malleable. T/F
False
Process Management
Proactive continually monitor process and make changes before problems occur
Second MIS Management Process-Systems Development
Process of creating and maintaining an information system
Stand-up
Scrum meeting begins with -what you did, will do, factors blocking
It is a user's responsibility to install patches and fixes when asked to do so. T/F
True
Large-scale project managers require deeper project management knowledge than small-scale managers. T/F
True
New information systems must be consistent with an organization's goals and objectives. T/F
True
Parting business with an outsource vendor is exceedingly risky. T/F
True
Protection of information assets is a major function of an information systems department. T/F
True
The knowledge of responsibilities and duties of an information systems department helps one become a better consumer of the IS department's services. T/F
True
The membership of a steering committee is determined by the CEO and other members of the executive staff. T/F
True
The potential loss of intellectual capital is a concern related to outsourcing. T/F
True
The purpose of an information system is to help an organization accomplish its goals and objectives. T/F
True
The purpose of an outsourcing relations department is to negotiate agreements with other companies to provide equipment, applications, or other services. T/F
True
The rights of an information systems user depend on the purpose of a system's usage. T/F
True
Agile Development
changes, working versions, work with customer, design and test as you go, works with business process, and app development, and IS
In organizations that operate significant nonaccounting information systems, such as manufacturers, a reporting arrangement wherein the chief information officer reports to the _______ is more common and effective.
chief executive officer
In organizations where primary information systems support only accounting activities, a reporting arrangement wherein the chief information officer reports to the ________ is practical.
chief financial officer
In an organization, the IS department's principal manager is called the ______.
chief information officer
_______ is a title given to the principal manager of an organization's IS department.
chief information officer
Which of the following staff functions is at the top-most level of a typical senior-level reporting relationship?
chief operating officer
The _____ evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization.
chief technology officer
in order to accomplish organizational goals and objectives, an organization's information systems must be aligned with its ______.
competitive strategy
A ________ performs a wide range of activities such as programming, testing, database design, communications and networks, project management, and is required to have an entrepreneurial attitude.
consultant
Which of the following is right of a user of information systems?
contributing to requirements for new system features and functions
System Conversion
converting business activity from old to new Four kinds: Pilot, phased, parallel, plunge
The _______ group's purpose is to protect information assets by establishing standards and management practices and policies.
data administration
Just In Time Design
design only the portions of the system that need to get the current work done
Which of the following is a responsibility of a systems analyst?
determining system requirements
Most important activity in systems development
determining the system's requirements-consider all five IS components (people, hardware, software, procedure, etc.)
The ______ group within the information systems department manages the process of creating new information systems as well as maintaining existing information system,s.
development
Process Objectives can be either
effective or efficient
maintenance
fix system so it works or adapt to changes
Which of the following is a responsibility of an information systems user?
following security and backup procedures
Pilot Installation
implements entire process on limited portion of business
Which of the following is a responsibility of a small-scale project manager?
initiate, plan, manage, monitor, and close down projects
SDLC falls out of favor because
it takes too long, is linear unlike design process, it is very risky (loose money). Assumes requirements don't change.
A _____ monitors, maintains, fixes, and tunes computer networks.
network administrator
The ______ group manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
operations
______ is the process of hiring another organization to perform a service.
outsourcing
Parallel Installation
process runs side by side with old one until new system is tested and operational-expensive
A _____ designs and writes computer codes.
programmer
In ______, hardware are both operating system and application software are leased.
software as a service (SaaS)
A _______ committee is a group of senior managers from the major business functions that works with the chief information officer to set information systems priorities and decide major IS projects and alternatives.
steering
test plan by PQA Product Quality Assurance
system's response to use and misuse scenarios
If a company's information systems related programs are not developed in-house, then the development group of the IS department will be staffed primarily by _______.
systems analysts
An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ______ group within its IT department for information.
technology
The _____group investigates new information systems and determines how the organization can benefit from them.
technology
As a user of information systems, an employee has a responsibility to avoid _______.
unauthorized hardware modifications
Acquiring licensed software is a form of outsourcing. T/F
True
An information systems department is responsible for adapting infrastructure and systems for new business goals. T/F
True
An outsource vendor can choose the technology that it wants to implement, unless a contract requires otherwise. T/F
True
Each outsource vendor has its own methods and procedures for its services. T/F
True
Gaining economies of scale is an advantage of outsourcing. T/F
True
In service-oriented outsourcing, a vender is in the driver's seat. T/F
True
In the context of information systems, maintenance means fixing problems or adapting existing information systems to support new features and functions. T/F
True
In the context of right to reliable network and internet services, reliable means that one can use it without problems almost all the time. T/F
True
Information systems users have the right to receive effective training in a format convenient to a user. T/F
True
Information technology concerns products, techniques, procedures, and designs of computer-based technology. T/F
True
Information technology must be places into the structure of the information systems before an organization can use it. T/F
True
It is a chief technology officer's responsibility to identify new technologies relevant to an organization. T/F
True
User role
active involvement, take ownership throughout entire development process
Systems Requirements are
always changing, need to be corrected when more is known or users change their minds, business needs change, tech changes
SDLC-Systems Development Life Cycle Development Process
-Define system -Determine requirements -Create components -Implement -Maintain Waterfall process-cannot go backwards (linear)
Business Process Management (BPM)
A cyclical process for systematically monitoring, modeling, creating, and implementing activities
Why do we need to process change
Activity doesn't meet objectives or change in environment
Scrum Process
An agile process Prioritize requirements, choose, standup/do work, deliver and reflect
BPM Compared to SDLC
BPM is more often SDLC takes longer and is more expensive
Continuous Improvement Process (CIP)
Cyclical BPM Activities
Create Components
Develop procedures, training, IS system,
Plunge installation
Direct installation-shuts off old, starts new
What should the first model be of?
How the process currently works - as is model/BPMN
Implementation
Implement IS or IS and business processes that use IS
Which of the following is true of the alignment between information systems and organizational strategies?
Information systems must evolve with changes made in organizational strategies.
Phased installation
Installed in sections across the entire organization
Which of the following is an advantage of outsourcing information systems?
It can be an easy way to gain expertise otherwise not known.
______ refers to the leasing of hardware with preinstalled operating systems.
Platform as a Service (PaaS)
Process Environment Changes
Market (customers) product lines supply chain company policy company organization internationalization business environment
IT Analysts
Systems Analyst-IS Professionals-business and tech-integrate developers, users, and testers
Which of the following is true if the development group of a company's information systems department is staffed primarily by programmers, test engineers, technical writers, and other development personnel?
The company develops programs in-house
Which of the following statements is true of the development group of a company's information systems department?
The size and structure of the group depends on whether programs are developed in-house or outsourced.
A technical writer writes program documentation, help-text, procedures, job descriptions, and training materials. T/F
True
A user has the right to obtain necessary computing resources to perform his or her work efficiently. T/F
True
Which of the following is a risk of outsourcing information systems?
Vendors can gain access to critical knowledge of the outsourcing company.
Business Analyst
Well versed in Porter models, organizational strategy, and systems alignment theory such as COBIT, technology