MIS Chapter 9-12

BPM Main activities

1 Monitor Process Measures 2 Model Processes 3 Create Components 4 Implement Processes

A database administrator's responsibility is to design and write automates test scripts. T/F

False

A salesperson's responsibility is to design and write computer programs. T/F

False

A systems analyst monitors, fixes, and tunes computer networks. T/F

False

A user support representative installs software and repairs computer equipment. T/F

False

An important function of the development group of a company's information systems department is to monitor user experience and respond to user problems. T/F

False

An operations group within an IT department may include programmers, test engineers, and technical writers. T/F

False

Implementation risk is increased by outsourcing information systems services. T/F

False

It is impossible to outsource an entire business function. T/F

False

Microsoft's Azure is an example of SaaS. T/F

False

Organizations outsource projects to engage its management team in their free time. T/F

False

Outsourcing has made in-house information systems functions obsolete. T/F

False

The responsibilities of a chief information officer are the same as those of a child technology officer. T/F

False

The structure of an information systems (IS) department typically remains unchanged among organizations.T/F

False

When a company outsources a system, it has complete control over prioritizing software fixes. T/F

False

information systems infrastructure is known to be very malleable. T/F

False

Process Management

Proactive continually monitor process and make changes before problems occur

Second MIS Management Process-Systems Development

Process of creating and maintaining an information system

Stand-up

Scrum meeting begins with -what you did, will do, factors blocking

It is a user's responsibility to install patches and fixes when asked to do so. T/F

True

Large-scale project managers require deeper project management knowledge than small-scale managers. T/F

True

New information systems must be consistent with an organization's goals and objectives. T/F

True

Parting business with an outsource vendor is exceedingly risky. T/F

True

Protection of information assets is a major function of an information systems department. T/F

True

The knowledge of responsibilities and duties of an information systems department helps one become a better consumer of the IS department's services. T/F

True

The membership of a steering committee is determined by the CEO and other members of the executive staff. T/F

True

The potential loss of intellectual capital is a concern related to outsourcing. T/F

True

The purpose of an information system is to help an organization accomplish its goals and objectives. T/F

True

The purpose of an outsourcing relations department is to negotiate agreements with other companies to provide equipment, applications, or other services. T/F

True

The rights of an information systems user depend on the purpose of a system's usage. T/F

True

Agile Development

changes, working versions, work with customer, design and test as you go, works with business process, and app development, and IS

In organizations that operate significant nonaccounting information systems, such as manufacturers, a reporting arrangement wherein the chief information officer reports to the _______ is more common and effective.

chief executive officer

In organizations where primary information systems support only accounting activities, a reporting arrangement wherein the chief information officer reports to the ________ is practical.

chief financial officer

In an organization, the IS department's principal manager is called the ______.

chief information officer

_______ is a title given to the principal manager of an organization's IS department.

chief information officer

Which of the following staff functions is at the top-most level of a typical senior-level reporting relationship?

chief operating officer

The _____ evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization.

chief technology officer

in order to accomplish organizational goals and objectives, an organization's information systems must be aligned with its ______.

competitive strategy

A ________ performs a wide range of activities such as programming, testing, database design, communications and networks, project management, and is required to have an entrepreneurial attitude.

consultant

Which of the following is right of a user of information systems?

contributing to requirements for new system features and functions

System Conversion

converting business activity from old to new Four kinds: Pilot, phased, parallel, plunge

The _______ group's purpose is to protect information assets by establishing standards and management practices and policies.

data administration

Just In Time Design

design only the portions of the system that need to get the current work done

Which of the following is a responsibility of a systems analyst?

determining system requirements

Most important activity in systems development

determining the system's requirements-consider all five IS components (people, hardware, software, procedure, etc.)

The ______ group within the information systems department manages the process of creating new information systems as well as maintaining existing information system,s.

development

Process Objectives can be either

effective or efficient

maintenance

fix system so it works or adapt to changes

Which of the following is a responsibility of an information systems user?

following security and backup procedures

Pilot Installation

implements entire process on limited portion of business

Which of the following is a responsibility of a small-scale project manager?

initiate, plan, manage, monitor, and close down projects

SDLC falls out of favor because

it takes too long, is linear unlike design process, it is very risky (loose money). Assumes requirements don't change.

A _____ monitors, maintains, fixes, and tunes computer networks.

network administrator

The ______ group manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

operations

______ is the process of hiring another organization to perform a service.

outsourcing

Parallel Installation

process runs side by side with old one until new system is tested and operational-expensive

A _____ designs and writes computer codes.

programmer

In ______, hardware are both operating system and application software are leased.

software as a service (SaaS)

A _______ committee is a group of senior managers from the major business functions that works with the chief information officer to set information systems priorities and decide major IS projects and alternatives.

steering

test plan by PQA Product Quality Assurance

system's response to use and misuse scenarios

If a company's information systems related programs are not developed in-house, then the development group of the IS department will be staffed primarily by _______.

systems analysts

An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ______ group within its IT department for information.

technology

The _____group investigates new information systems and determines how the organization can benefit from them.

technology

As a user of information systems, an employee has a responsibility to avoid _______.

unauthorized hardware modifications

Acquiring licensed software is a form of outsourcing. T/F

True

An information systems department is responsible for adapting infrastructure and systems for new business goals. T/F

True

An outsource vendor can choose the technology that it wants to implement, unless a contract requires otherwise. T/F

True

Each outsource vendor has its own methods and procedures for its services. T/F

True

Gaining economies of scale is an advantage of outsourcing. T/F

True

In service-oriented outsourcing, a vender is in the driver's seat. T/F

True

In the context of information systems, maintenance means fixing problems or adapting existing information systems to support new features and functions. T/F

True

In the context of right to reliable network and internet services, reliable means that one can use it without problems almost all the time. T/F

True

Information systems users have the right to receive effective training in a format convenient to a user. T/F

True

Information technology concerns products, techniques, procedures, and designs of computer-based technology. T/F

True

Information technology must be places into the structure of the information systems before an organization can use it. T/F

True

It is a chief technology officer's responsibility to identify new technologies relevant to an organization. T/F

True

User role

active involvement, take ownership throughout entire development process

Systems Requirements are

always changing, need to be corrected when more is known or users change their minds, business needs change, tech changes

SDLC-Systems Development Life Cycle Development Process

-Define system -Determine requirements -Create components -Implement -Maintain Waterfall process-cannot go backwards (linear)

Business Process Management (BPM)

A cyclical process for systematically monitoring, modeling, creating, and implementing activities

Why do we need to process change

Activity doesn't meet objectives or change in environment

Scrum Process

An agile process Prioritize requirements, choose, standup/do work, deliver and reflect

BPM Compared to SDLC

BPM is more often SDLC takes longer and is more expensive

Continuous Improvement Process (CIP)

Cyclical BPM Activities

Create Components

Develop procedures, training, IS system,

Plunge installation

Direct installation-shuts off old, starts new

What should the first model be of?

How the process currently works - as is model/BPMN

Implementation

Implement IS or IS and business processes that use IS

Which of the following is true of the alignment between information systems and organizational strategies?

Information systems must evolve with changes made in organizational strategies.

Phased installation

Installed in sections across the entire organization

Which of the following is an advantage of outsourcing information systems?

It can be an easy way to gain expertise otherwise not known.

______ refers to the leasing of hardware with preinstalled operating systems.

Platform as a Service (PaaS)

Process Environment Changes

Market (customers) product lines supply chain company policy company organization internationalization business environment

IT Analysts

Systems Analyst-IS Professionals-business and tech-integrate developers, users, and testers

Which of the following is true if the development group of a company's information systems department is staffed primarily by programmers, test engineers, technical writers, and other development personnel?

The company develops programs in-house

Which of the following statements is true of the development group of a company's information systems department?

The size and structure of the group depends on whether programs are developed in-house or outsourced.

A technical writer writes program documentation, help-text, procedures, job descriptions, and training materials. T/F

True

A user has the right to obtain necessary computing resources to perform his or her work efficiently. T/F

True

Which of the following is a risk of outsourcing information systems?

Vendors can gain access to critical knowledge of the outsourcing company.

Business Analyst

Well versed in Porter models, organizational strategy, and systems alignment theory such as COBIT, technology