Module 1: unit 3, qualities of health assistants quiz

lydia does not agree w a rule, what should she do?

comply with the rules

what should a health assistant do if a solution to a problem requires a task that is outside of his scope of practice?

consult the supervisor

which of the following is an example of enthusiasm?

encouraging the team

which of the following is the best definition of communication?

exchanging messages

Natalie is a medical secretary and must complete a large amount of filing this afternoon. at 1 pm the office receptionist gets sick and goes home. the manager asks Natalie to dill in, what trait does she demonstrate by doing so?

flexibility

which of the following is NOT true of communication in health care?

health care workers should cross their arms when speaking with patients

which of the following is a benefit of oral communication over written communication?

it provides immediate feedback

which of the following is NOT a method of nonverbal communication?

lay terms

which of the following items demonstrates flexibility?

learning a new method

when is it acceptable to be dishonest in a health care facility?

never

when is it acceptable to criticize cultural or religious beliefs in the workplace?

never

how should health care workers behave during interactions with patients and co-workers?

professionally

which of the following refers to the physical space between people?

proximity

what is a goal of a MA when administrating instructions?

to confirm understanding

in verbal communication, how is emotion expressed?

tone of voice

what can a health care worker do to ensure that a patient understands medical information?

use appropriate lay terms

which of the following demonstrates responsibility?

admitting to a mistake

why is verbal communication often the most effective way to communicate?

allows for instant feedback, clarity, and understanding

what is NOT an important part of being a good communicator?

being persuasive

in what way can a health care worker demonstrate commitment?

by staying late to help a co-worker finish a difficult task