Module 1: unit 3, qualities of health assistants quiz
lydia does not agree w a rule, what should she do?
comply with the rules
what should a health assistant do if a solution to a problem requires a task that is outside of his scope of practice?
consult the supervisor
which of the following is an example of enthusiasm?
encouraging the team
which of the following is the best definition of communication?
exchanging messages
Natalie is a medical secretary and must complete a large amount of filing this afternoon. at 1 pm the office receptionist gets sick and goes home. the manager asks Natalie to dill in, what trait does she demonstrate by doing so?
flexibility
which of the following is NOT true of communication in health care?
health care workers should cross their arms when speaking with patients
which of the following is a benefit of oral communication over written communication?
it provides immediate feedback
which of the following is NOT a method of nonverbal communication?
lay terms
which of the following items demonstrates flexibility?
learning a new method
when is it acceptable to be dishonest in a health care facility?
never
when is it acceptable to criticize cultural or religious beliefs in the workplace?
never
how should health care workers behave during interactions with patients and co-workers?
professionally
which of the following refers to the physical space between people?
proximity
what is a goal of a MA when administrating instructions?
to confirm understanding
in verbal communication, how is emotion expressed?
tone of voice
what can a health care worker do to ensure that a patient understands medical information?
use appropriate lay terms
which of the following demonstrates responsibility?
admitting to a mistake
why is verbal communication often the most effective way to communicate?
allows for instant feedback, clarity, and understanding
what is NOT an important part of being a good communicator?
being persuasive
in what way can a health care worker demonstrate commitment?
by staying late to help a co-worker finish a difficult task
