Module 2- The basics of effective business communication
Memo professional
Appropriately written for your audience
Why business communication matters to a credit professional
Formal report writing is required at all levels, as your career progresses presenting info becomes as important as conducting the analysis, life skill, communication is require in day to day business to do your job, needed to be apart of a winning team, needed to be a leader
Speaking on the telephone
Four p's to remember. Pronunciation, pace, prioritizing and professionalism
Writing memos
Have a to, from, date and subject. Must be concise, professional and well structure
Memo well structured
Introduction, argument and conclusion
Pitching
Is selling, everyone has to do it, speak the other persons language, short and to the point, back up your point
Report writinf
Key components- executive summary, short recap, charts and tables, appendices which are good to have but not necessary, writing structure, paragraph vs bullets, images
Speaking in person
One of the most important forms of communication, need to be fully engaged, can't hide like you can in an email or on the phone, facial expressions and physical actions matter a great deal but vary across cultures, 93% of communication is non verbal, eye contact, body language, attire
Speaking in presentations
Plan and prepare, tell a story, project your voice, leave time for questions and practice
What is business communication
Sharing of information between people that is performed for the benefit of the organization
Writing online
Social media etiquette, online brand, firms can check what you post online
Common forms of business communication
Speaking in person, speaking on the telephone, speaking in a presentation, reading actively, writing memos, writing emails, writing online, writing formal reports
Reading
The more you read the better you write, speak and communicate. Read company materials, news, industry materials
Memo concise
To the point and comprehensive