Module 2- The basics of effective business communication

Memo professional

Appropriately written for your audience

Why business communication matters to a credit professional

Formal report writing is required at all levels, as your career progresses presenting info becomes as important as conducting the analysis, life skill, communication is require in day to day business to do your job, needed to be apart of a winning team, needed to be a leader

Speaking on the telephone

Four p's to remember. Pronunciation, pace, prioritizing and professionalism

Writing memos

Have a to, from, date and subject. Must be concise, professional and well structure

Memo well structured

Introduction, argument and conclusion

Pitching

Is selling, everyone has to do it, speak the other persons language, short and to the point, back up your point

Report writinf

Key components- executive summary, short recap, charts and tables, appendices which are good to have but not necessary, writing structure, paragraph vs bullets, images

Speaking in person

One of the most important forms of communication, need to be fully engaged, can't hide like you can in an email or on the phone, facial expressions and physical actions matter a great deal but vary across cultures, 93% of communication is non verbal, eye contact, body language, attire

Speaking in presentations

Plan and prepare, tell a story, project your voice, leave time for questions and practice

What is business communication

Sharing of information between people that is performed for the benefit of the organization

Writing online

Social media etiquette, online brand, firms can check what you post online

Common forms of business communication

Speaking in person, speaking on the telephone, speaking in a presentation, reading actively, writing memos, writing emails, writing online, writing formal reports

Reading

The more you read the better you write, speak and communicate. Read company materials, news, industry materials

Memo concise

To the point and comprehensive