Network Operations

Which of the following is the maximum range of the Bluetooth 2.0 specification?

30 meters

Which of the following processor sizes consumes the least amount of power, assuming that all other processor specifications are the same?

32 nm

You have a CD-RW drive that advertises speeds of 32x/12x/48x. What is the read speed of the drive?

48x read speed 1st is record speed, 2nd is rewrite speed, and 3rd is read speed

Which of the following accurately describe a Type 2 hypervisor? (Select two.)

Can run on any OS. Acts as a software application.

Which of the following functions are enabled by Server Message Block (SMB) protocol when using the scan-to-folder network document scanning method? (Select two.)

Client-server network communication File, print, scan, and device sharing

As an IT network administrator for your financial company, you have decided to set up document scanning services to digitize, store, and share the large number paper-based documents used in financial transactions. You want to be able to store these digitized documents offsite and make them available to all authorized employees from a centralized storage location for mobility and collaboration in real time. Which of the following document scanning solutions MOST closely matches your requirements?

Cloud Services

Which of the following features are supported by digital audio in a sound card? (Select two.)

Compress audio data to support Dolby Digital or DTS surround sound. Play digital audio directly from an internal CD player.

You want to improve the performance of your virtual memory in Windows. Which of the following is a step you can take to do this?

Configure the paging file to be divided between two drives.

Used to obtain wireless internet access using a WLAN.

Hotspot

Which of the following hardware devices regenerates a signal out to all connected ports without examining the frame or packet contents?

Hub

Which term describes the layer of software that resides between the virtual operating system and the physical hardware in a virtualization environment?

Hypervisor

Your monitor is displaying images in strange colors. Which of the following is MOST likely the solution to this problem?

Increase the color depth.

You just got a new monitor for your computer. After using it for a few days, you notice that you have more eye strain and are getting headaches. Which of the following monitor changes would MOST likely reduce or eliminate your symptoms?

Increase the refresh rate.

Which of the following actions would allow you to access the internet on your laptop via a cellular network?

Install a cellular USB adapter in a open port on your laptop.

Which of the following mobile device display components provides the required power for a mobile device's screen?

Inverter

Which of the following is a benefit of good documentation?

It saves time and money in troubleshooting problems.

Which of the following protocols can encrypt emails on a mobile device?

SSL

Which printer permission would you assign to a user so that they can pause the printer?

Manage this printer

Which type of USB 3.0 connector is shown here?

MicroUSB

Used to emulate cryptographic smart card functionalities.

NFC

When using TCP, two hosts first establish a connection through a three-way handshake. From the items on the left, drag the three valid steps in the three-way handshake process to the right in the appropriate order.

First step The first host sends a SYN packet asking to create a new session. correct answer: Second step The receiving host replies with a SYN-ACK packet acknowledging that the session can be created. Third Step The first host replies with the ACK packet, which then opens the session

Contains firmware that is used to configure motherboard settings and initialize devices.

Flash memory

You are the network administrator for a small consulting firm. The firm has recently rolled out a new intranet site, and you are responsible for configuring the DNS. You are able to connect to the intranet site by using the IP address, but you cannot connect by using the hostname. Which of the following do you need to configure to access the site with the hostname?

Forward lookup zone

Which method does an SD card use to store data?

Non-volatile memory chips

Stores custom configuration settings made by the user.

Nonvolatile BIOS memory

Which option is the first process that runs once a computer is powered on and the CPU loads the BIOS?

POST

Which of the following BEST describes the Platform as a Service (PaaS) cloud computing service model?

PaaS delivers everything a developer needs to build an application on the existing cloud infrastructure.

You are planning on taking your laptop with you on a business trip. You currently have an ExpressCard card installed in the laptop. Which of the following are precautions you should take when transporting your laptop? (Select two.)

Remove the ExpressCard from the laptop slot. Place the laptop in a properly padded case.

You have ordered and are about to replace an LCD screen on a laptop device. You have already placed the laptop on a static mat, attached a static wristband, and unplugged the laptop. What is your next step in replacing the LCD screen?

Remove the battery.

A technician is tasked with repairing a laptop keyboard with a sticking key. Which of the following actions should the technician perform FIRST to try and fix the issue?

Remove the key and clean underneath it.

When playing videos games or watching movies on your workstation, the screen sometimes freezes and displays strange colors. You suspect that your video card is causing the issues. What is the BEST solution to resolve your display issues?

Replace Video Card

Which of the following items of information does a packet header contain? (Select three.)

Sender Data chunk order Receiver

Which of the following are advantages of using an OEM replacement LCD display? (Select two.)

The LCD display is guaranteed to work as a replacement. The LCD display is the same quality as the screen you are replacing.

What is the overall purpose of virtualization?

The ability to install and run multiple operating systems on a single physical machine.

Which security measure generates and stores cryptographic keys?

Trusted Platform Module(TPM)

After starting your Apple iMAC computer, you immediately experience the Spinning Pinwheel of Death (SPoD) crash screen. Which of the following should you do FIRST to try to resolve the problem?

Try to reboot computers

You want to create a virtualization environment that runs directly on the host machine's hardware to manage the virtual machines. Which of the following virtualization types should you use?

Type 1 Hypervisor

Your local area experiences brownouts or blackouts during frequent electrical storms. Which of the following components could you add to your network rack to help protect your servers from brownouts or blackouts?

UPS

Which type of USB 3.0 connector is shown here? Shows image of USB-Type A

USB Type A

Which of the following BEST describes the purpose for which loopback plugs are used?

Testing ports by returning output signals as input.

After installing a new RAM module, you boot your 64-bit system, but the display remains blank. What is the MOST likely cause of this issue?

You have installed a non-parity RAM on an ECC system.

Your Windows workstation has Automatic Private IP Addressing (APIPA) implemented with default settings. Which of the following TCP/IP addresses could you automatically assign to the system, should your DHCP server go down or become inaccessible?

169.254.1.26

In the IP address 192.168.1.52 with the subnet mask 255.255.255.0, which portion represents the network ID?

192.168.1

You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes should you choose for the laptop?

2.5"

Which of the following is the maximum transmission speed for Bluetooth v3 and v4 devices when using High Speed (HS) mode?

24 Mbps

Based on the back view of the network rack below, match each component on the left to the label displayed on the network rack image.

A. Ethernet router B. Ethernet switch C. Ethernet patch panel D. Fiber patch panel E. Server

You have just purchased a smart watch to track your fitness statistics and health. To change the interface or update the firmware, you need to use an app on your smartphone. Which of the following connection technologies will you MOST likely use to communicate between your watch and the app?

Bluetooth

You want to be able to use a high-quality, noise-cancelling headset with your mobile phone to make conference calls and to listen to music. However, your new mobile phone does not have an earphone jack. Which of the following technologies allows you to wirelessly connect your headset to your new phone?

Bluetooth

While trying to start your Windows 11 system, you see the following error message: Could not read from the selected boot disk. Check boot path and disk hardware. Which of the following will MOST likely fix the problem?

Boot into the recovery environment and run the bootrec /rebuildbcd command.

Which of the following will ensure optimal system cooling? (Select three.)

Bundle cables together and secure unused cables to the case. Keep the ambient temperature below 80 degrees F Leave space between the case and any walls or obstructions.

You want to connect your workstation to a large, high-definition screen that is over 30 feet away from the workstation for displaying a video presentation with sound. Which of the following ports will BEST support the transmission distance between the workstation and the display before the signal starts degrading?

DisplayPort

A user reports that the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. Which of the following troubleshooting strategies should you perform next?

Document the solution.

You are troubleshooting a malfunctioning LED display on a notebook computer system. As part of your troubleshooting, you attach an external monitor and find that it displays the output from the notebook. Which of the following is MOST likely causing your LED display to malfunction?

Failed Backlight

Drag each computer function on the left with its associated hardware component on the right. (Each option may be used more than once.)

Hard Disk Long term storage Printer Output Keyboard Input CPU Processing Speakers Output RAM Processing DVD-RW Long-term storage Microphone Input

Which storage device uses aluminum platters for storing data?

Hard disk

After arriving in a new city, a sales team member calls you, stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday. Which of the following is the FIRST step you should tell the employee to take to resolve the issue?

Have the use verify that the wireless card's hardware switch is in the On position.

While you are answering help desk calls, a field customer calls and complains that he cannot print to a workgroup laser printer. Which of the following should be the first question you ask?

Have you ever successfully printed to that printer?

Lately, your computer has been spontaneously shutting down after only a few minutes of use. What is the likely cause? (Select two.)

Heat Sink and Fan have not been installed properly The fan connector was not plugged into motherboard

You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen. Which of the following BEST describes the type of display that you are working with?

LED Display with CCFL backlighting

You are updating the operating system on your iPad. Your iPad is connected to your computer, and you are using iTunes to install the update. Which of the following BEST describes what would happen to your iPad if you disconnect it before the operating system update is complete?

Operating System could become corrupted

What are two major concerns regarding IoT devices? (Select two.)

Privacy Hacking

Which computer function takes data through a series of procedures as defined by a set of instructions?

Processing

You are trying to troubleshoot a desktop power supply issue using a voltmeter. Which of the following options are the MOST common voltages produced by power supplies? (Select two.)

+/- 12 V +/- 5 V

Which of the following is the root level in www.testout.com.'s fully qualified domain name?

. (period)

You are currently learning about networking devices and have just learned about MAC addresses. You look up your device's MAC address, and it comes back as 00-B0-D0-06-BC-AC. Which portion of this MAC address can tell you who the manufacturer is?

00-B0-D0

How many pins does a line matrix printer use to print a line of text on a page of paper?

132 pins

You are a junior network technician for a small consulting firm. You have recently learned about IP addressing and run the ipconfig command on your local computer. The output from the command is: IPv4 Address..... 192.168.0.52 Subnet Mask..255.255.255.0 Default Gateway..192.168.0.1 Which of the following is the host ID?

52 In this example, the host ID is 52. With the subnet mask of 255.255.255.0, this shows that the first three octets in the IP address are the network ID, and the last octet is the host ID. 192.168.0 is the network ID in this scenario. 255.255.255 represents the network ID in the subnet mask in this scenario. 192.168.0.1 is the address of the default gateway. This is where network traffic that is intended for outside the local network is routed to.

You are currently using a cellular network plan that provides maximum speeds of up to 10 Gbps for your smart phone. Which of the following cellular network types are you using?

5G

You are installing a new SATA hard drive in your Windows workstation. Which of the following connectors should you use to connect your hard drive to the motherboard?

7-pin connector

Which wireless standard can stream data at a rate of up to 54 Mbps using a frequency of 5 GHz?

802.11a

A customer is experiencing a sporadic interruption of their Wi-Fi network in one area of their building. A technician investigates and discovers signal interference caused by a microwave oven. The customer approves replacing the wireless access point that covers the area, but asks that the wireless speed also be increased. Which of the following Wi-Fi standards should the replacement device support to BEST fulfill the customer's needs?

802.11ac

Which of the following wireless networking standards uses a frequency of 5 GHz and supports data transmission speeds up to 2.6 Gbps?

802.11ac

A clicking noise in your computer has now evolved into a grinding noise. In addition, you are beginning to see frequent error messages while running software, and your computer occasionally freezes. What is the MOST likely cause of these issues?

A failing hard drive

You have connected your printer directly to your Windows workstation with a USB cable. Which type of printer have you set up?

A local printer

A. Provides the hardware necessary to create a virtualized environment. B.A thin layer of software that resides between the virtual machine and hardware. C.A software implementation of a computer. D. Creates and stores files in computer E.Allows virtual machines to interact with hardware.

A. Host Machine B.Hypervisor C. Virtual Machine D. Virtual Hard Disk E. Hypervisor

Drag each computer function on the left with its associated hardware component on the right. (Each option may be used more than once.) A.Hard disk B.Printer C. Keyboard D. CPU E. Speakers F. RAM G. DVD-RW H. Microphone

A. Long term storage B. Output C. Input D. Processing E. Output F. Processing G.Long-term storage H.Input

Use the diagram above to match each case type label on the left with its corresponding case, identified by letters on the right.

A. Micro ITX Tower B. Micro ATX Slim Tower C. Micro ATX Tower D. ATX Mid Tower E. ATX Full Tower

A. Software that allows the printer to communicate with the print device. correct answer: B.Connection point for the print device to connect to a print server. C.Location on the hard disk that holds print jobs waiting to be processed. correct answer: D. Software process that sends print jobs to the print device E.Software process that captures print jobs from applications. correct answer:

A. Print Driver B. Print Port C. Print queue D.Print server E.Print spooler

A. Provides resources to a single organization. B.Combines public, private, and community cloud resources from different service providers. C.Designed to be shared by several organizations D.Provides computing resources that are accessible to the general public. E.Keeps an organization's data separate and secure from any other organization using the same service provider.

A. Private Cloud B.Hybrid Cloud C. Community Cloud D. Public Cloud E. Private Cloud

A. Data transfers through the core using more than one light ray. B. The core diameter is around 10 microns. C. Cable lengths can extend a great distance. D. Cable lengths can extend a limited distance No dual mode fiber optic cables

A.Multi-mode B. Single Mode C. Single mode D. Multimode

Which of the following technologies enables you to scan a stack of documents automatically?

ADF

When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright for the user. Which of the following technologies detects this movement on a mobile device? (Select two.)

Accelerometer Gyroscope

You have recently purchased a toll pass for a bridge that you cross each day on your way to work. Which of the following wireless technologies is MOST likely being used for this pass?

Active RFID

You are assisting Ann, who reports that the display on her company-issued smartphone is too dim to read in a dark room, even after she adjusts the brightness setting. Which of the following actions should you perform FIRST? (Select two.)

Adjust the adaptive or automatic brightness control.

Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworker's hotspot, but is still unable to connect to the internet. Which of the following is the MOST likely cause of this issue?

Airplane Mode has been set on his tablet.

Which of the following is the purpose of cache memory?

Allows a processor to access data more quickly.

As the director of procurement for your company's Sales department, you are working with the IT manager and CIO to determine the technical requirements for purchasing new laptops for your sales representatives. The sales representatives often store a significant number of multimedia files (such as videos) on their laptops, which they use for customer education and demonstration purposes. They also want to boot their Windows operating system quickly. What would be the BEST price-performance purchasing decision when it comes to providing storage media for the new laptops for the sales representatives (based on their requests)?

An SSD for the operating system and an HDD for storing multimedia files.

Where should you apply the thermal paste when installing a processor?

Between the heat sink and CPU

A company executive has just bought a new Android mobile device. She wants you to help her make sure that it is protected from malware threats. Which of the following statements are true in regards to protecting Android devices? (Select two.)

Antivirus apps are available for purchase from Android app stores. App reviews and ratings help you choose an effective antivirus app.

Which of the following are examples of web server platforms? (Select two.)

Apache IIS

A technician suspects that data is being leaked from a tablet. Which of the following is the BEST tool to troubleshoot this issue?

App Scaner

One of your users suspects that the battery in their laptop computer is failing. You test it by using a known good power adapter long enough to receive a full charge. The battery reads that it is fully charged in Windows. You then disconnect the laptop from its power source and wait to see how long the battery lasts. The battery dies after only about 15 minutes. Which of the following actions will MOST likely fix this problem?

Assume that the battery is failing and replace it.

A user has configured their mobile device to unlock with facial recognition. Which of the following methods for securing the mobile device is being used?

Biometric authentication

Which of the following devices authenticates users based on their physical features?

Biometric scanner

Which Blu-ray standard defines rewritable discs?

BD-RE

To improve system performance, you have configured a motherboard to run with a higher multiplier than what the CPU is specified to use. Since doing this, the system has become unstable and crashes frequently. Which of the following should you do to restore system stability?

Back off on the overclocking settings until the system runs in a stable manner.

You have just received a frantic call from a customer. She informs you that after turning her computer on, she received the following error: The SMART hard disk check has detected an imminent failure. Which of the following is the best FIRST step to take?

Back up the important data and files

Which of the following devices would you add to a computer if you needed to take inventory at a retail store by scanning the UPC symbols on products?

Bar code reader

A wireless technology standard for exchanging data over short distances.

Bluetooth

Which of the following medical devices utilize Bluetooth or Wi-Fi technology to communicate with a mobile phone? (Select two.)

CGM EKG

Maintains an accurate system time and date, even when the power is off.

CMOS Battery

Which of the following functions are performed by proxy servers? (Select two.)

Cache web pages. Block employees from accessing certain websites.

Which of the following components allows a tablet to provide a screen interface that recognizes multiple finger touches at the same time?

Capacitive touchscreen

A group of workers attend a team-building retreat at a remote cabin. They can place calls on their mobile smartphones, but the cabin has no wired phone, television, or wired internet connectivity. The workers need to access an internet web page through their laptop computers. Which of the following internet connection types might be available to the workers?

Cellular

Which of the following types of internet connection services allows you to be truly mobile while maintaining your internet connection?

Cellular

You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 768 with 32-bit color. The images displayed on the screen appear to be overly large. What should you do to correct the problem?

Change it to monitors native resolution

Lately, your laptop shuts down before it reaches the 5% set in your Windows Power Scheme. You suspect that the power meter is incorrectly reporting the battery power level. You want to calibrate the battery to synchronize the power meter to the actual battery charge capacity. However, the laptop system does not include a calibration tool. You decide to perform a manual calibration. Which of the following is the first step you need to take when manually calibrating the battery?

Charge the battery to 100%.

You've just installed a new USB card reader on your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. Which of the following actions should you perform FIRST?

Check Manufacturers Website on information about error

You have just purchased a new plug-and-play sound card on your Windows workstation that uses a PCI slot. You've updated the sound card driver and installed the apps that came with the card. You decide to play some songs located on your hard drive using a third-party app that you've installed. However, there is no sound coming out of your headphones or speakers. You've checked the Sound applet and the Sound Properties dialog from Control Panel and the volume settings to make sure the settings are correct. You've also tried playing a few system sound files on your workstation, as well as YouTube videos, and the sound is coming through the headphones and speakers. What should you do next to try and resolve the issue?

Check System Information to make sure the correct codec is installed for your song file format.

Vera has brought her laptop computer to you for repair. After listening to her describe its symptoms, you decide that the laptop may have a malfunctioning keyboard. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select two.)

Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. Connect an external keyboard.

A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions is the BEST to take next?

Check the brightness and contrast settings using the monitor's controls.

When booting your workstation, you hear a series of audible beeps, and the system locks up. What is the FIRST step you should take when troubleshooting this issue?

Check the motherboard documentation for POST errors.

You have just installed a new video card in a user's Windows workstation. When the system is powered on, the screen is blank. You have checked the video cable and verified that it is installed correctly. What should you do next?

Check to make sure that the video card is correctly installed on the system board.

You have been tasked with designing a workstation to run over 20 applications virtually that all use the same operating system. You want to: Minimize the amount of space required for each virtual application. Make sure each application starts quickly (within a few seconds). What virtualization type will BEST meet your application computing requirements?

Container virtualization

You've used your Windows workstation to map a drive to a shared folder on a Windows server. Which protocol was used to access the share?

SMB(Server Message Block

Which of the following methods can be used to connect a printer to a network? (Select two.)

Connect your printer to an external print server device that is connected to the network .Plug an Ethernet cable into the network port in the printer.

You have been tasked with designing a workstation to run over 20 applications virtually that all use the same operating system. You want to: Minimize the amount of space required for each virtual application. Make sure each application starts quickly (within a few seconds). What virtualization type will BEST meet your application computing requirements?

Container Virtualization

Which of the following terms describes the difference between white and black in an LCD monitor?

Contrast Ratio

You are running Windows 10 on your computer. You want to decrease the time it takes to write data to your drives. To do this, you have decided to create a Windows software RAID system using a striped volume. Before you create the striped volume, which action MUST you take? Answer Format your disks to use MBR partitions.

Convert basic disks to dynamic disks

As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed. Which of the following is the BEST next step?

Create a hypothesis

Which of the following accurately describes case fans? (Select two.)

Create a pressurized system inside the case. Pull cool air from the front and blow hot air out the back.

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform next?

Create an action plan.

You are providing telephone support for a user who is trying to connect a computer to a projector. You know that the projector only has a VGA port. How would you describe the connector that the user should look for?

D shaped with 15 pins

Which of the following input devices uses a stylus?

Digitizer

What are the advantages of DDR3 over DDR2, assuming the same operating frequency? (Select two.)

DDR3 uses less power and doubles the transfer rate of DDR2

You have a mobile device that provides a touchscreen, but does not have touchscreen technology embedded into the display. Which of the following mobile device display components provides the touchscreen functionality?

Digitizer

Which protocol is used to send email messages from a mail client to a mail server?

SMTP

You are in charge of putting together the display design for a new conference center at your organization. The conference center will be in a large auditorium with 500 or more seats. Which of the following technologies will provide a large display for such a group and also provide very high resolutions?

DLP Projector

You want to implement name resolution on the Linux workstations in your company. Which protocol should you use to do this?

DNS You can use DNS name resolution for Linux workstations (as well as for most other operating systems). NetBIOS name resolution (LMHOSTS files or WINS) is typically used on Windows-based networks. The LMHOSTS file is a local text file that maps Internet Protocol (IP) addresses to the NetBIOS names of remote servers you communicate with over the TCP/IP protocol. A WINS server address is only needed if you have older Windows clients on multiple networks. Network Time Protocol (NTP) is a means of transmitting time signals over a computer network. Simple Mail Transfer Protocol (SMTP) is used to route electronic mail through the internetwork. Email applications provide the interface to communicate with SMTP or mail servers.

A technician is configuring the static TCP/IP settings on a client computer. Which of the following configurations are needed for internet communications? (Select three.)

DNS server address IP address with a subnet mask (IPv4) or subnet prefix length (IPv6) Default gateway address

The manager of the research and development team needs to make a PowerPoint presentation for her team members (with no audio). Her presentation requires her computer to be connected to a large high-definition television. You have been asked to ensure that the computer is connected and functioning properly prior to her presentation. In the process of setting up the computer, you find that the computer's video port (see image 1) is different from the port found on the TV (see image 2). Which of the following adapters MUST you use to connect the computer to the TV?

DVI - HDMI

Which TCP/IP configuration parameter identifies the router that is used to reach hosts on remote networks?

Default gateway

You have just connected a new computer to your local network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having problems. Which of the configuration values would you most likely need to change?

Default gateway

Which of the following BEST describes a community cloud implementation?

Designed to be shared by several organizations.

Which of the following BEST describe a community cloud? (Select two.)

Designed to be shared by several organizations. Commonly hosted externally by a third party.

You are trying to quickly determine if a memory card is ECC-enabled by visually inspecting the card. What can you do to find out if the card is ECC-enabled?

Determine if the number of chips is divisible by 5 or 3

After several new computers are connected to a network device, every computer connected to the device begins to experience slow transfer speeds. Which of the following is the FIRST step to troubleshoot this problem?

Determine whether its a hub or a switch

You are troubleshooting a company cell phone that is overheating. Which of the following is the FIRST action you should take to resolve the issue?

Determine whether the battery is warped or swollen.

After several new computers are connected to a network device, every computer connected to the device begins to experience slow transfer speeds. Which of the following is the FIRST step to troubleshoot this problem?

Determine whether the network device is a hub or a switch.

You have just installed a new video card in a user's Windows workstation. When the system is powered on, the screen displays in 16 colors at 640 x 480 resolution. Which of the following will BEST resolve this problem?

Download and install the latest driver from the video card manufacturer's website

What are the benefits of installing integration services (IS) on a Hyper-V Windows virtual machine? (Select two.)

Dramatically improves performance by installing Hyper-V aware drivers Lets you cut and paste between the virtual machine and host.

You are a trainer for your company and often teach courses in a classroom located on campus or in a hotel conference room. In your office, which is separate from the classroom, you have two external monitors connected to your laptop, and you are able to display different content on each monitor. However, when teaching, you only have your laptop and a projection unit. To make teaching easier, you want the same content to show on both the laptop monitor and the projection screen. Which of the following multiple display options would be BEST to select when you are teaching?

Duplicate Display Options

A technician has configured a client computer's network interface to request an IP address. Which of the following TCP/IP suite protocols does the client computer use to perform the request and receive an IP address from a server?

Dynamic Host Configuration Protocol (DHCP) Clients use DHCP to request an IP address, and servers use DHCP to provide an IP address

Which of the following describes an IPv6 address? (Select two.)

Eight hexadecimal quartets 128 bit address

Employees complain to the company IT division that they are spending considerable time and effort discarding unwanted junk email. Which of the following should the IT division implement?

Email filtering

Which of the following are printer languages? (Select three.)

Escapecodes PCL PostScript

You are in the process of setting up an Ethernet network for a new building at your company's headquarters. You need to connect the wires from the different Ethernet office wall plates to your network rack. Which of the following components on the network rack should you use to connect the wires from the office wall plates?

Ethernet Patch Panel

You are assembling components in a network rack and need a device that connects three network segments. Which of the following devices will meet your networking needs?

Ethernet Router

Allows additional features and capabilities to be added to the motherboard.

Expansion Slots

You recently purchased a digital HD antenna to connect to your television. Which of the following is the type of coaxial cable connector you need to make the connection?

F-type

You are troubleshooting a malfunctioning LCD display on a notebook computer system. After confirming that the notebook is receiving AC power, you plug in an external monitor. The external monitor does not display the output from the notebook after you press the fn key to toggle the display. Which of the following is MOST likely causing this issue?

Failed Video Adapter

Lately, you hear a clicking noise when reading or writing data from the hard disk. What is the MOST likely cause of the clicking?

Failing Hard Disk

Which key advantages do containers have over virtual machines? (Select two.)

Faster start times for containerized applications Smaller size and may only require a few megabytes

You have been using the same computer for several years. To improve performance, you decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor that is supported by the motherboard. However, when you try to start the computer, it beeps regularly, and nothing is displayed on the screen. Which of the following actions will MOST likely resolve this issue? (Select two.)

Flash UEFI Firmware Reinstall the old processor in the motherboard.

You want to scan a variety of family history documents and photos, many of which are very large. There are also some family history books that you need to scan. Which of the follow scanners will MOST likely meet your scanning needs?

Flatbed scanner

You have recently purchased a 3D resin printer. After printing out a few 3D objects, the printer begins producing grinding noises. What is the MOST likely cause of the issue?

Loose printer screws

You are building a new computer and have purchased a motherboard that includes four built-in SATA connectors. Which of the following MOST accurately lists the maximum number of SATA devices you can connect to the motherboard using the integrated port

Four

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following printer components (if adjusted or replaced) would BEST fix the printer?

Fuser unit

Which function is commonly associated with the following icon

GPS(on/off)

A technician is troubleshooting a computer that doesn't start up correctly. Which of the following tools could the technician use to troubleshoot the computer? (Select two.)

Good known spares POST Card

Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (Select two.)

Greater cable distances without a repeater Immunity to EMI

What is another name for virtual machines?

Guest operating systems

You are assisting an employee with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the SIMPLEST way to power down the laptop?

Hold down the power button for several seconds

Which of the following mobile connection types can enable other mobile devices to connect to the internet?

Hotspot

You are sitting in a coffee shop with your laptop computer and have connected to the internet through an unrestricted Wi-Fi connection. What is this type of Wi-Fi connection called?

Hotspot

Your company currently has an on-premises cloud solution that provides services to its employees. However, the company would like to begin offering some services to the public from the cloud. Which of the following cloud computing solutions would BEST meet your company's new cloud computing requirements?

Hybrid Cloud

Most devices that you install on a system require little to no configuration. They simply work after you plug them in. This is because devices are automatically assigned the system resources needed to run. Which of the following are the three types of system resources that are USUALLY assigned automatically?

I/O address, IRQ, DMA channel

You were recently hired by a small startup company. The company is in a small office and has several remote employees. You have been asked to find a business service that would accommodate the company's current size but would also be able to scale as the company grows. The service needs to provide adequate storage as well as additional computing power. Which cloud service model would BEST fit these requirements?

IaaS(Internet as a Service)

What is the best way to set up a Wi-Fi-incompatible printer to provide the most reliable wireless printing?

If the printer is Ethernet capable, it can be connected to the network through a wireless router.

You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet, which uses the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following: Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : mydomain.local Description . . . . . . . : Broadcom network adapter Physical Address. . . . . . : 00-AA-BB-CC-74-EF DHCP Enabled . . . . . . . : No Autoconfiguration Enabled. . . : Yes IPv4 Address . . . . . . . : 192.168.1.102(Preferred) Subnet Mask. . . . . . . . : 255.255.0.0 Default Gateway . . . . . . : 192.168.1.1 DNS Servers . . . . . . . : 192.168.1.20 192.168.1.27

Incorrect Subnet Mask

You have a notebook computer with a built-in wireless network card. One day, the network card stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (Select two.)

Install a Expresscard Network Card Insert a wireless USB network card.

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picks up the print job, only the top half of each page is printed, and the bottom half is blank. Which of the following will MOST likely rectify this issue?

Install additional memory in the printer.

You notice that your applications are loading and running slowly when you switch between them. You also notice that your hard disk drive light is constantly lit. Which of the following is the BEST option to stop this problem from happening frequently on your system?

Install more physical RAM

As an IT technician, you added a printer for a client. When you did this, you were prompted to select and install the drivers. Which of the following can you do to avoid repeating this step for subsequent clients?

Install the printer drivers on the print server.

Which of the following is a network that uses internet technologies, but the data and services are only available to the hosts connected to the private network?

Intranet

What is an advantage of using scan-to-email over scan-to-folder network document scanning?

It supports SSL encryption

A technician must press a cable connector's locking tab to remove a faulty fiber optic network cable. The cable connector is designed with two connector ends. Which of the following fiber connector types is the cable using?

LC

Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation. You will need to purchase a display system for the conference room. Which of the following display systems would be the BEST to purchase?

Large Screen + Projector

Which of the following is the MOST likely symptom of a dirty drum or roller in a laser printer?

Lines or speckles repeated at regular intervals on the print job.

Which of the following battery types is the MOST expensive?

Lithium-Ion(L-ion

Your workstation is unable to communicate with any other computer on the network. Which of the following tools should you use to test the network card's abilities to send and receive signals?

Loopback Plug

A printer is behaving erratically; you suspect a faulty parallel port. Which tool can you use to test the parallel port?

Loopback plug

While trying to use a projector for a presentation, you receive an error that states, "No signal detected." What is the MOST likely cause of this error?

Loose HDMI cable

You have just purchased an Ultrabook with an SSD expansion card that provides SATA 3.0, PCI Express 3.0, and USB 3.0 ports. Which type of expansion slot standard is your Ultrabook using?

M.2

You have just purchased an Ultrabook with an SSD expansion card that provides SATA 3.0, PCI Express 3.0, and USB 3.0 ports.Which type of expansion slot standard is your Ultrabook using?

M.2

Jared has just installed an additional HDD on his Windows computer for storing multimedia files. He inserts a DVD disc to watch a movie with his usual movie player software, but the movie fails to play. In fact, the player indicates that there is no DVD drive available. What is the BEST first step that Jared should take to resolve the issue?

Make sure the movie player is pointing to the correct drive letter for the DVD drive.

An employee submits a support ticket stating that their computer will not turn on. Which of the following troubleshooting steps should you take first? (Select two.)

Make sure the power adapter is plugged in Make sure the surge protector is turned on

Which port on a sound card should you connect a non-amplified microphone to?

Mic in

Provides mobile devices with access to network resources and software applications on a home network.

Mobile VPN

Which network protocol do controller systems use to communicate with each other?

Modbus

Which of the following is an advantage of connecting a printer to a network?

Multiple users can print to same printer

You have subscribed to a cloud-based service to synchronize data between your mobile device and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates. What is this process called?

Mutual Authentication

Which of the following protocols is non-routable and requires another protocol to enable internetwork communications?

NETBIOS NetBIOS is a non-routable protocol. It is often combined with IPX or IP to enable internetwork communications. NetBIOS was used in earlier versions of Windows but is rarely used today because nearly every operating system supports IP.

Which of the following connectivity technologies allows you to tap your credit card rather than swipe it or insert it into a chip reader?

NFC

Which of the following wireless communication technologies can be described as follows? It has a limited transmission range of less than two inches. It is used with credit cards and passports. It is slower than other wireless technologies. It constantly emits a signal.

NFC

You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things as making payments at a checkout counter. Which of the following technologies is being used in these phones?

NFC chips

Which of the following locations will contribute the greatest amount of interference to a wireless access point? (Select two.)

Near backup generators Near cordless phones

Google Cloud, Amazon Web Services, and Microsoft Azure are some of the most widely used cloud storage solutions for enterprises. Which of the following factors prompt companies to take advantage of cloud storage? (Select two.)

Need to bring costs down Growing demand for storage

Which of the following network components is responsible for converting digital data into a signal that can be transmitted?

Network Interface

What are the standards called that define how data is formatted and transmitted over a network?

Networking protocols

Which of the following battery types has the greatest need to be completely drained before being recharged?

Nickle Cadmium

You have a DVD-ROM disc with no label, and you want to know if it has any important files on it. You insert the DVD-ROM into your optical media drive, and you double-click the drive letter to see the disc's contents. Which error message will you see if the DVD-ROM is not a valid disc?

No Media

Paul has just joined your company as a sales rep in the sales department. He is in the process of purchasing a laptop computer for work use. You have heard that some types of RAM are better than others. Which of the following types of RAM would BEST meet the needs of Paul's new computer?

Non-ECC memory, as it is less expensive and parity is not required.

Controls communication between the CPU, memory, and high-speed graphics bus.

North Bridge

You have configured Disk 3 and Disk 4 on your Windows 11 workstation as a RAID 1 array with the NTFS file system, and you have assigned F as the drive letter for the array. Each disk has an individual storage capacity of 1 TB. However, when you check the available storage size of F, you notice that it only lists 1 TB (instead of 2 TB) of available disk storage space. What should you do to resolve the issue?

Nothing, the RAID is working as intended

Which of the following are critical times when memory problems manifest themselves? (Select two.)

On the first boot of a new computer Software removal or installation

Which of the following expansion buses is most commonly used for devices such as sound cards, modems, and network cards?

PCI

Consider the expansion and memory slots that are highlighted on the motherboard diagram. Select the PCI, PCIe x16, and PCIe x1 slots

PCI slot (top-left, colored white): used to connect PCI expansion boards. PCIe x16 slots (right of the PCI slot, colored blue): used to connect PCIe x16 expansion boards. PCIe x1 slot (right of the PCIe x16 slots, colored white): used to connect PCIe x1 expansion boards.

Which of the following expansion buses uses a point-to-point dedicated connection and provides a serial full-duplex method of transmission?

PCIe

The processor you have just purchased has a series of pins in an array on the underside of the processor package. You notice that the pins insert into corresponding receptacles within the processor socket on the motherboard. Which type of socket is this processor configured to use?

Pin Grid Array

You are installing network cabling in the air space between the ceiling and the roof of a building. The cabling needs to be fire resistant. Which type of cabling should you use?

Plenum

Currently, your company is in the process of upgrading security in the company headquarters building by installing biometric sensors to limit access to specific rooms. Your network switches are PoE-enabled, which allows biometric sensors to connect to switches without an external power source. Which of the following PoE standards is designed for use with biometric sensors?

PoE+

Which of the following is a common cause for high latency issues on a network?

Port flapping

Several employees have called you to complain about the default configuration settings on the network printer. One has asked to change the page orientation, another has wanted to change the collating setting, and another asked about duplexing. Which of the following print features would allow the employees to make the requested changes to their print jobs?

PrinterProperties

A user is configuring an email client application and plans to use a standard TCP/IP suite protocol to retrieve email messages from an email server. Which of the following TCP/IP suite protocols can be used to retrieve email messages? (Select two.)

Post Office Protocol (POP3) Internet Message Access Protocol (IMAP)

Which of the following components converts AC power to DC power?

Power Supply

A user wants to utilize her laptop to give a presentation on a video projector. She has called, asking you how to switch the display to the external monitor port on her laptop. Which of the following should you tell her?

Press and hold the fn key. Then press the monitor function key (with an image of a monitor on it).

Which component in a laser printer prepares the photosensitive drum for writing by causing the drum to receive a negative electrostatic charge?

Primary Corona

Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?

Print Queue

When an application (such as Microsoft Word) sends a print job to the printer, which of the following manages the printing process?

Print Spooler

Which of the following are considered computer hardware? (Select two.)

Printer Motherboard

Which printer management feature would you use to view the drivers that a printer uses?

Printer Properties

Which printer management features would you use to view the port that a printer uses? (Select two.)

Printer Properties Print Server Properties

You have an existing system that has a single DDR3 memory module installed. You would like to add more memory to the three remaining empty memory slots. Which of the following steps should you take to make sure that you get the right memory for the system? (Select two.)

Purchase additional modules that are the same as what is currently installed. Check the motherboard documentation to find which modules are supported.

You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2. A RAID 1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true?

RAID 1 data is accessible, RAID 2 is not.

Stereolithography (SLA) is considered the first 3D printing process. Which of the following components does SLA use to create a three-dimensional object? (Select two.)

Resin Ultraviolet Light

A company has subscribed to a cloud service that offers cloud applications and storage space. Through acquisition, the number of company employees quickly doubled. The cloud service vendor was able to add cloud services for these additional employees without requiring hardware changes. Which of the following cloud concepts does this represent?

Rapid elasticity

You work for a company that provides technical support for customers. One customer calls, wanting to know how to adjust their monitor so that they can have the sharpest and most detailed images, words, and icons. Which setting should the customer adjust to BEST provide sharper and more detailed images?

Resolution

You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to the laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image?

Replace the imaging drum, as it is probably at end of life.

You are servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, it immediately shuts down. Which of the following actions MOST likely resolves the issue?

Replace the laptop battery.

As a technician in a computer repair shop, you have determined that the processor in a laptop needs to be replaced with one with a faster processing speed. However, when you remove the keyboard to expose the processor, you notice that the processor is soldered onto the motherboard. Which of the following is the BEST solution for replacing the processor?

Replace the motherboard with a faster processor.

An employee calls to complain that their computer is behaving erratically. Some days, it functions correctly, and other days, it crashes frequently. Sometimes, the system won't boot at all. You open the system case and notice the following: Two of the mounting screws are missing from the system hard disk drive. The system uses memory modules from several different manufacturers with mismatched capacities. Several capacitors on the motherboard are bulging and have a brown liquid oozing from them. The chassis fan on the front of the case is oriented to blow air into the system. What should you do?

Replace the motherboard.

You are servicing a client's computer that has been randomly restarting. You decide to test the power supply voltage on the 12 V rail using a multimeter. Which of the following BEST describes the action you should take based on the multimeter reading shown below? Multimeter shows 10.24

Replace the power supply because it is failing.

Your system crashes at various times. It happens sometimes on startup, sometimes when running a software application, and sometimes when a certain group of applications is running. You suspect a malfunctioning CPU, but none of the common issues seem to be present. You have not configured overclocking. There is no overheating. The CPU is seated correctly and locked into its socket. What is the BEST step you can take to determine if the CPU is causing the system crashes?

Replace the suspect CPU with a known good CPU of the same make and model.

Which device is responsible for forwarding traffic in between networks?

Router

Which of the following is the feed assembly on a thermal printer that is used to move the paper through the printer?

Rubber Platen

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select two.)

Rubber scraper, Fluorescent lamp

Which of the following cloud computing solutions delivers software applications to a client either over the internet or on a local area network?

SaaS(Software as a Service)

You want to create a virtual machine environment in which you can develop and test new software. Which virtualization benefit BEST describes the testing environment that you want to implement?

Sandbox

What is the role of the CMOS in a modern computer?

Saves information about system devices.

Which of the following are considered input devices? (Select three.)

Scanner, Keyboard , Microphone

After restoring the operating system on a mobile device, the touchscreen operates unpredictably. This happens in both the default orientation or when the screen is rotated. Which of the following BEST helps you correct the problem?

Screen Calibration

Which function is commonly associate with the following icon?

Screen Orientation

While creating a virtual machine, you decide to set it up to use an external network. What else do you need to do to enable the eternal network configuration?

Select a NIC using the virtual switch manager.

You recently upgraded a client's older workstation to Windows 11. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start menu slowly appears on the screen. Which of the following will MOST likely fix this problem without requiring a hardware upgrade?

Set the visual effects for best performance.

How many memory modules do you need to install at the same time in order to operate your computer in quadruple-channel memory mode?

Sets of four

After arriving at work, you turn on your computer to begin your day. Instantly, you see smoke and smell a strange odor coming from the computer. Which of the following would be the MOST important action to take first?

Shut off the system immediately.

After arriving at work, you turn on your computer to begin your day. Instantly, you see smoke and smell a strange odor coming from the computer. Which of the following would be the MOST important action to take first?

Shut off the system immediately.

Travis, a long-haul truck driver, reports that when driving on remote highways, his smartphone battery drains faster than normal, and his phone calls often cut out. Which of the following is the MOST likely reason for the fast battery drain?

Signal Drop or weak Signal

Which optical media has the greatest storage capacity?

Single-layer, single-sided Blu-ray Disc

Which of the following ensures that thermal transfer prints (prints from a thermal printer) are durable?

Solid ink ribbon

Houses the PCI bus controllers and communicates with the super I/O controller.

South Bridge

Consider the connectors that are highlighted on the motherboard diagram. Select the CPU socket and the CPU power connector.

Square socket and 8 pin power connector

You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn't being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer. Which computer design concept makes this possible?

Standardization

You are in the process of installing a motherboard in a system case. Which of the following objects should you place between the motherboard and the system case?

Standoffs

While setting up a home office, a technician disables the DHCP service on the office router, but does not want to rely on link-local addressing. Which of the following IP addressing methods should they use?

Static

You want to create a high-performance Windows laptop with both a 2-TB hard drive and a 1-TB SSD drive. Which of the following are data storage recommendations for your high performance system? (Select two.)

Store heavily used information on the hard drive. Store data that requires high performance on the SSD drive. Incorrect answer:

Which of the following are benefits UEFI provides that BIOS does not? (Select three.)

Supports 64-bit firmware device drivers. Faster startup times. Supports drives larger than 2.2 TB.

Susan works in the research and development department. She recently purchased a large high-speed external drive and has attached the drive to her computer using a USB cable. Her drive requires a minimum data transfer speed of 5 Gbps and needs to have access to 600 mA/15 volts of USB power to function properly. Although the correct drivers are installed, when she plugs her drive into her workstation, the drive is not working. To troubleshoot the problem, she has connected her drive to her coworker's computer, where the drive functions properly. No additional cables are required for this drive. Which of the following is the MOST likely reason that Susan's external hard drive is not working?

Susan has connected her drive to a USB 2.0 port, which does not have the required data transfer speed.

Your laptop's LCD screen is beginning to flicker and dim. You have checked the brightness setting to make sure that it is configured correctly. Which of the following is the MOST likely cause of your screen issue?

The LCD screen inverter is failing.

A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. Which of the following actions should you take next?

Test the solution

Allows you to share a phone's internet connection with a laptop.

Tethering

You work at a computer repair store. You have just upgraded the processor (CPU) in a customer's Windows-based computer. The customer purchased the latest AMD Ryzen processor, and you installed it in the computer. But when you power the computer on, you only see a blank screen. Which of the following is MOST likely causing the computer to display the blank screen? (Select two.)

The CPU is not supported by the BIOS. The CPU is bad.

Which type of resource offers the following advantages? Flexibility of access Ease of use Self-service resource provisioning API availability Service metering Ability to try out software applications

The Cloud

A laptop has a wired connection to a network and is configured with a static IP address. The link light on the NIC is lit, but the laptop cannot communicate with any hosts on the local network. Which of the following is the MOST likely cause of the issue?

The IP address conflicts with another host on the local network.

You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed on the monitor properly. Which of the following is MOST likely causing this problem? (Select two.)

The LCD assembly is malfunctioning. The display output has been redirected to the external monitor port using an fn key.

You have just purchased a USB 3.2 cable for an external hard drive. Which of the following logos on the cable connector indicates that this is a USB 3.2 cable? (Select one.)

The SS

Sound is not coming from the internal speaker on a tablet device, even after a user checks the volume settings and makes sure that the tablet is not muted. Which of the following is the MOST likely reason?

The audio output is being directed to a Bluetooth speaker.

Which of the following BEST describes the Raster Image Process (RIP) for a document in a laser printer?

The document is divided into horizontal lines of organized dots.

An employee is trying to log in to Windows on their notebook computer. The employee enters the correct password for the user account, but the system won't let the employee authenticate, claiming the wrong password has been entered. Which of the following is MOST likely causing this problem?

The employee has turned Num Lock on, causing the keyboard to register numbers instead of letters.

Which of the following is an advantage of using a dot matrix printer?

The fabric ribbon lasts a long time.

You work at a computer repair store. You just upgraded the processor (CPU) in a customer's computer. The computer starts, but it locks up shortly after starting Windows. Which of the following is MOST likely causing the computer to automatically shut down?

The fan is not running.

You are walking through a shopping mall. Your smartphone frequently displays a message that additional information is needed to log in. Which of the following is the MOST likely cause of this message?

Unintended Wi-Fi connections

Which of the following identify an IPv6 address's prefix component? (Select two.)

The first 64 bits of an IPv6 address. The first four quartets of an IPv6 address.

Which problem can occur if your system case fan blows in the wrong direction?

The flow of air is negated and the system can overheat.

A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards is of MOST concern when selecting a replacement that is compatible with the laptop?

The hard drive's form factor

You are troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while they were downloading a large file through the wireless network while the system was plugged in at their desk. You have checked the system and determined that the backlight has stopped working. Which of the following are the MOST likely causes? (Select two.)

The inverter in the LCD assembly has malfunctioned. The cold cathode fluorescent lamp (CCFL) has burned out and needs to be replaced.

Which of the following identifies the interface ID component of an IPv6 address? (Select two.)

The last four quartets of an IPv6 address. The last 64 bits of an IPv6 address.

Which of the following describes the part of the IPv6 address that identifies the subnet address?

The last quartet in the IPv6 address prefix.

Match each LCD type with the corresponding benefit or characteristic.

The least expensive, thinnest, and most widely used type of LCD. WLED Able to dim specific regions of the screen. Full-array WLED Superior accuracy (most expensive type of backlighting technology). RGB-LED Produces better colors than WLED (consumes more energy). CCFL

Oliver, a user in your company, is using an Inkjet printer. After using this printer for several months, he notices that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue. Which of the following is MOST likely causing Oliver's printer to malfunction?

The printer's heads are out of position and need to be aligned.

Which of the following accurately describe PCIe x1 cards? (Select two.)

They are typically used for network, USB, and sound cards They can be installed in a PCIe x16 slot. (Select two.)

There are critical times when memory problems often manifest themselves. Match each critical time on the left with the corresponding cause of the memory problems on the right.

This event can require more memory and can cause problems if there is not enough memory when it occurs. Software installation Memory is not properly seated, is missing, or the motherboard is defective. First boot of a new computer Incompletely or improperly doing this can cause errors that appear to be memory-related. Hardware installation or removal The memory is incompatible and was not installed and configured properly. Memory upgrade

You are an IT technician for your company. One of your employees calls and tells you that every time they turn their computer on, they hear three beeps. Which of the following BEST describes the information you should relay to this employee about the beeping?

Three repeated beeps may mean different things. They need to reference the motherboard documentation.

To improve system performance, you have configured a motherboard to run with a higher multiplier than what the CPU is specified to use. Since doing this, the system has become unstable and crashes frequently. Which of the following should you do to restore system stability?

To improve system performance, you have configured a motherboard to run with a higher multiplier than what the CPU is specified to use. Since doing this, the system has become unstable and crashes frequently. Which of the following should you do to restore system stability?

When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter wants to extend the laptop's desktop instead. Which of the following options is the QUICKEST way to make the change?

Toggle the dual display function key on the laptop.

A user hibernates a laptop after giving a video presentation. Now, when the system resumes, the display flickers for a moment, but remains blank. You suspect a bad graphics processing unit (GPU). Which of the following troubleshooting steps should you completed? (Select two.)

Toggle the dual display key Connect to a external display device

You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?

Tone generator

Which of the following is considered a computer input device?

Touchscreen

You've just purchased an Ethernet adapter for your Android tablet. Which of the following USB connector types would you MOST likely use to plug in to the adapter?

USB-C connector

In preparation to use your laptop on an airplane as you travel to a conference, you disconnected the external USB mouse. However, you notice that the cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons on the notebook. Which of the following actions will MOST likely stop the mouse from drifting?

Update the trackpad drivers.

You are an IT technician for your company. One of the employees has a computer that continually reboots when it's powered on. He has asked you to fix it. You suspect that the power supply may be failing. Which of the following is the BEST way to determine whether the power supply is causing the reboots?

Use a multimeter to test the power supply.

For the past several days, print jobs from your Inkjet printer have been missing colors and leaving gaps. Which of the following will MOST likely resolve the problem?

Use an automatic printhead cleaning feature.

Which of the following are options for connecting a computing device, such as a notebook computer or tablet, to a cellular network? (Select four.)

Use an integrated cellular antenna to connect the device directly to the cellular network. Use a USB cellular adapter to connect the device directly to the cellular network. Use the device's Wi-Fi to connect to the network through a cellular Wi-Fi hot spot. Use a USB cable to connect the device to the network through a smartphone.Which of the following are options for connecting a computing device, such as a notebook computer or tablet, to a cellular network? (Select four.)

You work for a small company as the human resources specialist. Since the company is fairly small, you are maintaining all of the employee information on your desktop computer, which is running Windows 11. This computer has two high-capacity hard disks. You want to ensure that this information is protected from a hard disk failure, so you want to set up a Windows software RAID system.

Use mirrored volumes.

An employee in the sales department cannot get his laptop to display through a projector. He sees the screen output on the built-in laptop display, but the video is not being displayed through the projector. Which of the following steps would be BEST to try first?

Use the fn key to redirect display to the external video port.

As the network engineer for a large financial institution, you have been given the responsibility to provide a new financial desktop to the financial advisors in all company branch offices. The requirements for the software desktop include: It must be a virtualization solution. It must be hosted in the cloud by a third party. It must run on a tablet. Which of the following virtualization types BEST meets your desktop software requirements?

VDI

Your system administrator shared a USB laser printer connected to your Windows 11 system so other users on the network could send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job?

You don´t have Manage Documents privilege

A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error. Which of the following troubleshooting steps is the BEST to try first?

Verify no buttons are being pressed during POST

You have just set up a color laser printer on a customer's Windows workstation. You have connected the printer to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select two.)

Verify that the printer is working correctly by printing a test page. Edit the printer's properties to configure paper tray and other device-specific settings.

You have just finished upgrading the 250-watt power supply in your desktop computer to a 450-watt power supply. Now the BIOS does not recognize one of the hard disk drives in the system during POST. Which of the following troubleshooting steps is the BEST to try first?

Verify the hard disk is connected to the Power Supply

Which term refers to a software implementation of a computer system that executes programs like a physical machine?

Virtual machine

The router below provides several ports for connecting two or more network segments or subnets. The port circled in red is a small form-factor pluggable (SFP) connector. Which type of network can connect to this port?

WAN

You have a desktop computer that you want to upgrade. You add several internal and external components. You realize that you need to ensure that your power supply can support all of these new components. Which of the following power supply ratings BEST describes the rating you would use to determine this?

Wattage/Watt Rating

Which of the following load balancer algorithms takes each server's active connections and processing power into consideration?

Weighted least connections

Which of the following factors significantly determine the number of virtual machines that a host can accommodate? (Select two.)

What has been allocated by the network manager. The components installed on host machine.

How do switches and bridges learn where devices are located on a network?

When a data packet enters a port, the source MAC address is copied from the data packet header.

While performing data entry on your Windows 11 laptop, your screen suddenly goes black. What can you do immediately to troubleshoot the issue without losing any data that you have entered?

Windows +P four times

Which action is recommended to minimize the effect of scratches when wiping a disc to clean it?

Wipe the disc in straight lines from the center to the edge.

You have purchased a refurbished Windows laptop and have just plugged the power adapter into the wall socket to begin charging the battery. However, after several hours of charging, the laptop does not turn on. What is the MOST likely cause of the power issue?

You've been given the incorrect adapter

Which of the following external hard drive cable connectors are hot-pluggable?

iSCSI SAS

An employee claims that they are unable to connect to the internet and has called the company's help desk for a solution. Having been assigned to this issue, you decide to first test whether or not TCP/IP is working correctly on the local computer. Which of the following is the BEST command to use for this test?

ping 127.0.0.1

You have had several employees call the help desk where you work, complaining that they are not able to reach the www.widgets.com server. To help troubleshoot this issue, you decide to run a variety of commands. Which of the following commands is MOST likely to return the IP address of the desired server?

ping www.widgets.com