OBHR Ch 7

Which of the following is the first stage in the training design process? A) Ensuring employees' readiness for training B) Conducting a needs assessment C) Selecting training methods D) Creating a learning environment E) Evaluating training programs

B) Conducting a needs assessment

________ involves development programs, courses, and events that are developed and organized by the company. A) Tacit knowledge B) Formal training C) Transfer of training D) Implicit learning E) On-the-job knowledge

B) Formal training

Which type of analysis is usually conducted first when performing a needs assessment in a training process? A) Task analysis B) Organizational analysis C) Person analysis D) High-leverage analysis E) Market analysis

B) Organizational analysis

In which phase do employees receive language training and an orientation to the new country's culture and customs? A) On-site phase B) Predeparture phase C) Postdeparture phase D) Repatriation phase E) Offshore phase

B) Predeparture phase

Presentation methods are most effective for A) developing specific skills or dealing with interpersonal issues on the job. B) conveying new facts and different philosophies. C) applying learned capabilities on the job. D) sharing ideas and experiences and getting to know one's strengths and weaknesses. E) enhancing communication and developing a peer network.

B) conveying new facts and different philosophies.

As a manager, Jorge wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The ________ evaluation design is necessary for this purpose. A) pretest/posttest B) time series C) pretest/posttest comparison group D) pretest only with comparison group E) posttest only

C) pretest/posttest comparison group

Ursula wants to evaluate her training. She creates some affective outcomes. What is she trying to measure? A) The acquisition of knowledge B) Behavior skills C) Company payoffs D) Motivation E) The economic value of training

D) Motivation

An example of an expatriate is a A) U.S. citizen working for a Japanese firm in the United States. B) Japanese citizen working in Japan for a Japanese firm. C) person born in Germany but currently a U.S. citizen working in the United States. D) U.S. citizen working for a U.S. firm in Germany. E) person born in the United States and currently a Japanese citizen working in Japan.

D) U.S. citizen working for a U.S. firm in Germany.

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on A) communicating the purpose of the training programs to employees. B) emphasizing that learning is under employees' personal control. C) communicating why employees were asked to attend training. D) encouraging employees to give feedback to each other. E) providing remedial training

D) encouraging employees to give feedback to each other.

An important part of the onboarding process is to explain the history, values, and mission of the company. The ________ step is necessary for employees to understand where they work and their role in the success of the company. A) clarification B) compliance C) compensation D) connection E) culture

E) culture