Organizational Behavior Ch 6-7

A relative ranking system is used when:

a college implements a system where 10% of the class will receive A, 20% will receive B, 70% will receive C, 20% will receive D and 10% will receive F.

Stress is:

a fact of nature

The concept of flow refers to:

a state of consciousness where a person is totally absorbed in an activity

Which of the following is an advantage of job rotation?

-employees become cross-trained due to their movement between jobs -managers have greater scheduling flexibility in a job rotation system -employees experience less boredom in a job rotation system

Which of the following statements about filtering information is accurate?

Filtering is withholding information to manage a person's reactions

Which of the following statements about nonverbal cues is accurate?

In some countries, like the United States, direct eye contact conveys trustworthiness

Which of the following statements is true about job design approaches?

Job enrichment may lead to employee frustration or dissatisfaction with pay

When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?

Social awareness

Which of the following is a technique used by firms to reduce the stress experienced by their employees?

Train managers to be more interpersonally sensitive

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a ____________ personality.

Type B

Which of the following statements about individual approaches to managing stress is correct?

When workdays are broken into smaller parts, stress can be shifted to a state of flow

Which of the following is one way to alleviate cognitive dissonance?

change the facts of the situation

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience:

cognitive dissonance

Employee Autonomy

increases motivation at work

Which of the following is a criterion one may use in deciding whether or not to filter a message?

knowledge and perception of speaker

Bill is speaking to a group of fellow marketing specialist at a national convention. He opens his presentation with a "dumb blonde" joke. Unfortunately, there is dead silence in the room. Bill did not fully address which barrier to communication in preparing his speech?

lack of source familiarity or credibility

A Type B personality displays which of the following characteristics?

logical decision making

Communication usually travels diagonally to:

other departments

Skill variety refers to:

the extent to which the job requires a person to utilize multiple high level skills

The "corporate athlete approach" to stress is:

to train mind and body to perform at peak levels by using better nutrition, and positive action