Organizational Behavior Exam 2 Review

_______ is defined as the state of being completely involved in an activity for its own sake

Flow

Which of the following is an organizational function of a group?

Implementing complex decisions

Which of the following is not a situation that commonly produces conflict?

Individual decision making

______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

Mediation

Santiago needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Santiago heads for the library and finds a quiet room in the back so he can study more effectively. Santiago is increasing his

Mindfulness

In the recency perceptual error, a person

Over-relies on information from the last portion of the review period

Jack set himself a goal of shooting a 79 or better on his local golf course before the end of spring. This is a ________ goal.

Performance

In which stage of the group development process are group members asking, "How can I best perform my role?"

Performing

Which of the following is not a factor that affects perceptions of feedback?

Personal relationship with the relationship giver

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Personality

Which of the following is not an element of an effective social media policy?

Prepare everything to be a spokesperson for the company's online policies

The last step in effective performance management is

Providing consequences

Carl has asked Martha, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is he in?

Put it together

Skinner labeled unlearned reflexes or stimulus-response connections as

Respondent behavior

The three global values that are essential for promoting positive OB are

Restorative justice, compassion, and temperance

Donovan and Keith both work as line employees at the Widget Corporation plant. They are both big fans of the San Francisco Forty-Niners and meet at game times in local sports bars to watch the game. They are probably providing _______ to each other.

Social companionship

Which of the following is not a suggestion for improving communications with the baby boomer generation?

Stick to only old-fashioned communication methods

Which of the following is not a factor in media richness?

The linguistic style of the sender

Samantha is ambitious and has taken a position with XYZ Corporation as a management trainee. She is looking forward to going through challenging projects as she rotates through several departments of the company over the next two years. However, she also just became engaged, and wants to spend time with her fiancé. Which of the following would best describe what Samantha is seeking?

Total rewards

A group that gets together because of a common interest is an informal group.

True

A learning goal involves enhancing knowledge or skill.

True

Communication begins when a sender encodes an idea or thought.

True

Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.

True

Dominic's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Dominic needs to be home to take over babysitting from his wife, who works a night shift. This is a work-family conflict.

True

Dysfunctional conflict threatens an organization's interests.

True

Effective managers give employees timely and task-specific feedback about what they are doing right, as well as about what they are doing wrong.

True

Efficacy is a component of a person's core self-evaluation; it influences how we perceive ourselves and how we perceive the world.

True

Harmonizer is a maintenance role in groups.

True

Intrinsic rewards are psychic and self-granted.

True

Linguistic style refers to a person's characteristic speaking pattern.

True

One example of a crucial conversation is asking your roommate to move out.

True

One of the possible causes of incivility in the workplace is autocratic leadership.

True

Organizations should encourage positive deviance in the workplace.

True

Performance management is a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

True

Pride is a positive emotion. However, unchecked pride is hubris, which is not positive.

True

The acronym that helps you to remember the factors in addressing difficult conversations is STATE.

True

The most effective reinforcement schedules are variable ratio and variable interval.

True

The three effects of positive organizational behavior are amplifying, buffering, and positivity.

True

The two components of hope are willpower and waypower.

True

To practice conscious capitalism, an organization should be interdependent with stakeholders.

True

If unpredictable instances of a target behavior are reinforced, a _________ schedule is in effect.

Variable

_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.

Avoiding

The most important part of stage presence is your physical movement around the area where you are presenting.

False

A group member who says _____ is performing a maintenance role.

"Jonathan, you have been quiet lately. What do you think?"

Fred, a department manager, is attending the monthly budget planning meeting, where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening.

Active

The ___________ styles are inappropriate when the issue is important to you.

Avoiding and obliging

Sharon recently visited the Mayan temple at Chitzen Itza in the Yucatan. She was humbled by its feeling of age and history, particularly because she is of Mayan descent. ________ is the emotion she is likely feeling.

Awe

Which of the following should a person do to manage conflict?

Be open and honest

The _____ is the person who records and talks about group dynamics and processes.

Commentator

Which of the following are the three Cs of team players?

Committed, Collaborative, Competent

Trust of disclosure is _____ trust.

Communication

________ is the shared belief that drives people to help others who are suffering

Compassion

___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships.

Conflict states

______ teams are composed of specialists from different areas

Cross functional

______ is the process of interpreting and making sense of a message.

Decoding

Folding arms, crossing hands, and crossing legs communicate

Defensiveness

The obliging style of conflict handling involves low concern for self and low concern for others.

False

To become a team, a group must be composed of members with similar skills and personalities.

False

Trust of character is known as competency trust.

False

The two types of roles that are very important to effective group functioning are forming and storming.

False : task and maintenance

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.

Elaborator

Which of the following tips should be used by employees having a personality conflict with another employee?

Emphasize problem solving and common objectives

Which of the following statements is true?

Employees level of flourishing is related to organizational outcomes such as productivity and financial performance

Linguistic style includes all of the following except

Eye contact

According to Skinner, unlearned reflexes are called operant behavior, and learned behavior is called respondent behavior.

False

Assigning a particular person to fill the role of critic is known as angel's advocacy.

False

Employees' perceptions of formal and informal organizational policies, practices, procedures, and routines are known as organizational values.

False

Feedback has only one primary purpose for those who receive it: motivation.

False

If a person is a third-party observer of a conflict, the correct approach for him or her to eliminate the conflict is to take sides.

False

Mindlessness is awareness that emerges through paying attention on purpose.

False

Restricting employees' use of social media at work generally leads to gains in productivity.

False

Step 1 of the performance management process is monitoring and evaluating performance.

False

Teams composed of specialists from different areas are called virtual teams.

False

The 3 Cs of effective teams include charters and strategies, composition, and conscientiousness.

False