Organizational Management Chapter 9

Changes occurring in the global workforce include which of the following?

A retiring workforce leading to gaps in leadership Technology allowing more people to work remotely Increasing diversity in the workforce

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

Cohesiveness

Which of the following statements are TRUE regarding the cultivating of diversity for organizations?

Cultivating diversity needs to be an organizationwide effort. Cultivating diversity needs to be well-planned. Cultivating diversity needs to be supported by the personal commitment of individual managers.

Which of the following are traits that may be associated with candidates who are likely to succeed in a global environment?

Cultural adventurousness Sensitivity to cultural differences Willingness to take risks Business knowledge

Lack of cohesiveness in a group can affect performance in which of the following ways?

Decreased productivity Increased miscommunication

Career ______ programs can give a wide range of employees exposure and experience in line jobs and as a result make senior management positions more available to them.

Development

Which of the following actions should an organization take to prevent sexual harassment?

Establish a formal complaint procedure. Develop a comprehensive organization-wide policy on sexual harassment. Conduct training sessions with supervisors to explain Title VII requirements and procedures. Discipline a proven offender immediately.

The Civil Rights Movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following?

Fair treatment in housing Equal opportunity in the workplace Illegality of religious discrimination

Which of the following actions can companies take in order to help their expatriate employees succeed?

Familiarize the employees and their families with the location before they officially relocate Assign mentors to help the employees Provide the employees clear objectives and expectations

Which of the following are the staffing options available when establishing operations overseas?

Host-country nationals Third-country nationals Expatriates

Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts?

Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans Participate in diversity programs and make participation mandatory for all managers Link managerial compensation directly to the accomplishment of diversity goals

Which of the following statements are true concerning bribes in international business culture?

International business bribery is still relatively common despite antibribery regulations. Danish companies have a low likelihood of participating in bribery. U.S. employees are legally prohibited from bribing foreign officials.

______ are higher-level managers who help ensure that employee are introduced to top management and socialized into the norms and values of the organization.

Mentors

Which of the following changes is taking place in the global workforce?

Middle skills jobs are disappearing.

Which of the following are forms of disabilities as identified by the ADA?

Physical impairment from heart disease Speech impairments Visual impairments Alcoholism

The main source of problems people have when working abroad is which of the following?

Their own cultural conditioning

Components of corporate work and family policies include which of the following?

Time off to care for sick family members Parental leave Care for elderly dependents

An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following?

Train employees in diversity Assess the organization's progress toward goals Secure top management's leadership and commitment

Challenges of managing a diverse organization include which of the following?

Trying to understand the perspective of someone with a very different world view Communicating effectively with team members who may not all be fluent in the same language Keeping workers from only cooperating with people who are similar to themselves

Which of the following is sexual harassment?

Unwelcome sexual conduct as a condition of employment

Corporate work and family policies ______.

are increasingly important recruiting tools

Understanding someone else's perspective is difficult because our own _______ and perspectives seem so familiar.

assumptions

Diversity training programs make an effort to _____.

build awareness and skills in this area develop the skills needed to manage a diversified workforce effectively identify and reduce hidden biases

When group members perceive things and behave in similar ways, the group has ______.

cohesiveness

Hu thought his short work-related trip to Venezuela would be exciting. What he didn't expect was the disorientation and stress that he would feel while trying to work in such a different culture from his own. Hu is experiencing ______.

culture shock

The disorientation and stress associated with being in a foreign environment is referred to as ______.

culture shock

Companies that hire a diverse workforce ______.

develop products that meet consumers' needs in regional and international markets.

Sources of stress experienced by global managers include culture shock, language barriers, and ______.

differences in work values

Managing ______ means being aware of the characteristics that members of a group have in common yet managing them as individual employees.

diversity

The role of support groups is to provide ______ and career support to minority groups.

emotional

The unseen obstacle that prevents many women and minorities from ascending the managerial ladder is known as the ______.

glass ceiling

Employees who are not part of the prevailing group in a monolithic organization usually ______.

have low-status jobs

According to researchers, younger workers can be challenging to manage because they tend to be _____.

high performers high maintenance

Company employees who are natives of the country where an overseas subsidiary is located are known as ______.

host-country nationals

The importance of diversity for U.S. companies is demonstrated by the growth of ______ in the U.S. workforce.

immigrants

Diversity and inclusion initiatives positively impact an organization's competitive advantage through ______.

increased ability to attract and retain talent improved perspective in differentiated markets increased ability to leverage creativity and innovation in problem solving

A huge change in the United States' labor market has been the ______.

increasing amount of women working outside the home

Saaiy prefers to think of himself and his needs when making decisions. This preference suggests that Saaiy prefers a(n) ______ culture.

individualistic

Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as ______.

individuals

Skill building in diversity training is designed to teach ______ skills.

interpersonal

A ______ organization is one that has a low degree of structural integration, employs few women, minorities, or other groups, and thus has a highly homogeneous employee population.

monolithic

Common sources of stress experienced by global managers include all of the following EXCEPT ______.

office politics

Challenges faced by companies working with younger workers include creating stimulating work environments, offering reasonable work schedules, designing team work based projects, and providing opportunities for ______.

positive feedback

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ______.

promotions compensation recruitment benefits

A company's sexual harassment policy ______.

should prohibit sexual harassment under any circumstances

The United States workforce is expected to ______.

shrink due to lower birthrates

To become effective managers of diverse organizations, managers first have to identify and overcome a number of challenges, including ______.

stereotyping a low level of cohesiveness unexamined assumptions communication problems

Quid pro quo harassment occurs when ______.

submission to sexual conduct is used as a basis for employment

Skill building in diversity training programs is designed to ______.

teach active listening, coaching, and how to feedback allow employees to develop the skills they need to deal with customers allow all employees to develop the skills they need to deal effectively with one another

Common unexamined assumptions people make concern ______.

the role of women as caregivers heterosexual norms the role of men as providers

The purpose of an organization conducting a cultural-competency assessment includes all of the following EXCEPT ______.

using the data to identify prejudiced employees

Sexual harassment in the workplace ______.

violates Title VII of the Civil Rights Act of 1964 has both male and female victims can include displays of pornography

A glass ceiling is a metaphor for an invisible barrier for ______.

women and minorities to move up the corporate hierarchy

Which one of the following is NOT identified by the ADA as a form of disability?

Broken arm

Employees who work in a country other than their native country are called ______.

expatriates

Which of the following is a component of support groups?

Emotional support Career support Feedback on problems

Which of the following statistics reflect the change in the number of women working outside the home?

About one-third of married women earn more than their husbands. Nearly sixty percent of marriages have two earners. Women make up roughly forty-seven percent of the labor force.

Mentoring programs are designed to do which of the following?

Encourage minorities to assume management roles Allow experienced workers to teach company norms to inexperienced workers Help individuals interact with the informal leadership network within a company

______ is the tendency to judge others by the standards of one's group or culture, which are seen as superior.

Ethnocentrism

The use of bribes is perceived to be an accepted part of commercial transactions in all the following cultures EXCEPT ______ culture.

Finnish

Identify statements that highlight the impact of minorities and immigrants on the U.S. workforce.

Foreign-born workers make up more than 17 percent of the U.S. civilian labor force. Black, Asian and Hispanic workers hold more than one of every three U.S. jobs.

The changes impacting the size of the U.S. workforce include which of the following?

Projected retirement of the baby-boom generation workers Lower birth rates in the United States Higher competition for the best candidates

What are methods that a company can use to attract a diverse, qualified workforce?

Publicizing their commitment to diversity Executing effective recruiting practices

How can companies recruit disabled and impoverished people?

Send recruiters with job information to the areas where the workers live Transport the workers to and from the job site Offer to house the workers close to the job site

Workers for an overseas subsidiary that are natives of a country other than home or host countries are known as ______.

third-country nationals

Which of the following are the four cultural dimensions in Hofstede's model?

Uncertainty avoidance Masculinity/femininity Individualism/collectivism Power distance

A successful manager in a global environment _____.

attempts to understand people from other cultures

An organization lacking in group ______ will experience mistrust, miscommunication, stress, and attitudinal differences, resulting in decreased performance.

cohesiveness

Some of the most common negative effects of diversity that involve misunderstandings, inaccuracies, inefficiencies, and slowness are ______ problems.

communication

The most common source of problems in managing diversity is ______

communication

Ironically, it is our own cultural conditioning that is an obstacle to us recognizing the degree of ______ in our world view; each of us believes our culture to be superior, and we see the world from that vantage point.

ethnocentrism

The often unconscious tendency to assume something done differently in another culture is being done incorrectly exemplifies ______.

ethnocentrism

Individuals sent from a company's parent country to work in overseas operations are referred to as ______.

expatriates

When creating a presence overseas, the employees from the parent country are called ______.

expatriates

Hostile environment sexual harassment ______.

leads to an offensive work environment

Companies can help their global staff succeed by ______.

remaining in close contact with them