Practice Exam

Based on Kirkpatrick's model, simulations and 360-degree feedback are likely to be used at which level of training evaluation?

Reaction Learning Behavior Results

Which of the following guidelines should be applied when communicating with diverse audiences?

Be aware of nonverbal communication

Which of the following steps is first when developing an effective learning initiative?

Conduct a needs assessment

What act clarified the time limit within which a pay discrimination claim must be filed?

Equal Pay Act Lilly Ledbetter Fair Pay Act Civil Service Reform Act Title VII of the Civil Rights Act of 1964

A mediator's role in a dispute includes reviewing the process, ground rules, and expectations with the employees involved, and reminding everyone of their responsibility to listen to the issues raised by others. Which is another role of a mediator?

Establishing an environment in which open and respectful communication can exist

What tool might a company decide to use to track a variety of performance measures across the organization?

HR dashboard Balanced scorecard SWOT analysis Stakeholder analysis

Which responsibility, as classified by Carroll's CSR theory, is a company fulfilling when it offers employees the opportunity to do nonprofit volunteer work for up to a year while the company provides a portion of the employee's salary?

Philanthropic

What information is likely to have the most significant effect on the demand analysis step of workforce planning?

Projections of the return on investment from a high potential employee development program

Which HR metric is most likely to be dramatically affected by a shift from paper-based to web-based resume's for recruiting?

Selection-hit ratio Cost per hire Time to fill HR expense factor

How do succession planning and workforce planning compare in terms of the targeted employee groups?

Succession planning focuses on middle- and upper-level management.

What is one of the most common criticisms of the 360-degree feedback system?

The feedback comes from a number of individuals so it is difficult to validate.

Which of the following examples best describes how supervisors use politics in performance appraisal?

giving a poor rating to an employee who appears uncommitted in hopes of motivating improved performance