practice test 2 Princ of Supervision Peterson

a. Job success

The most effective performance appraisals are usually directly related to which of the following? a. Job success b. Individual judgment c. Employee attitude d. Integrity

d. rotating project managers The correct answer is D. Matrix structures are generally used for projects that are overseen by one project manager for the entire duration of a project.

The teams created by matrix structures are generally characterized by all of the following EXCEPT a. project-specific orientation b. temporary duration c. cross-functional expertise d. rotating project managers

d. 1950s

When did Peter Drucker first popularize the term "management by objectives?" a. Early 2000s b. 1990s c. 1970s d. 1950s

b. use of sick leave

Which of the following behaviors is LEAST likely to indicate that an employee is experiencing problems? a. insubordination b. use of sick leave c. safety violations d. increased errors

d. Necessitates replacing promoted employees The correct answer is D. When employees are promoted from within, their existing positions must be filled. This replacement burden constitutes one perceived drawback of internal promotions.

Which of the following does NOT reflect a benefit of the policy of promoting from within an organization? a. Draws from a known source of trained personnel b. Provides incentives for higher employee performance c. Increases depth of knowledge about job candidates d. Necessitates replacing promoted employees

c. National Labor Relations Act (Wagner Act) of 1935 The correct answer is C. The National Labor Relations Act of 1935 made it mandatory for employers to bargain collectively with unions.

Which of the following labor laws made it mandatory for employers to bargain collectively with unions? a. Sherman Anti-Trust Act of 1890 b. Norris-La Guardia Act of 1932 c. National Labor Relations Act (Wagner Act) of 1935 d. Taft-Harley Act of 1947

c. Parity principle

Which of the following principles specifies that employees should be expected to assume responsibility only for those areas over which they also have authority? a. Unity of command principle b. Exception principle c. Parity principle d. Scalar principle

c. ISO 9000 The correct answer is C. ISO 9000 is the name for a set of quality standards created by the International Organization for Standardization (ISO). ISO 9000 was created in Geneva, Switzerland in 1987. It provides international principles and requirements for business quality control systems.

Which of the following refers to the set of international quality standards created in 1987 in Geneva Switzerland? a. RAB b. TQM c. ISO 9000 d. JIT

a. PERT shows the relationships among activities that are dependent upon each other.

Which of the following reflects a major advantage of PERT (program evaluation and review technique) scheduling over Gantt charts? a. PERT shows the relationships among activities that are dependent upon each other. b. PERT provides a visual representation of the time required to complete a project. c. PERT can be developed easily and does not require the use of a computer. d. PERT has been in use longer than Gantt charts and is likely to be more familiar to supervisors.

d. Identifying methods of improving quality The correct answer is D. Quality circles are comprised of voluntary groups of employees who work together under one supervisor. The employees and their supervisor meet regularly to resolve quality problems. The primary focus of a quality circle is to find ways to improve quality.

Which of the following reflects the general focus of a quality circle? a. Training management regarding quality control b. Implementing established quality guidelines c. Communicating quality standards to employees d. Identifying methods of improving quality

b. A supervisor reviews a printout of daily performance rates.

Which of the following represents an example of supervisory control? a. A supervisory implements disciplinary action. b. A supervisor reviews a printout of daily performance rates. c. A supervisor encourages an employee to accept a promotion. d. A CEO establishes a vision for an organization.

c. extinction

Which of the following terms is commonly used to refer to a type of employee reinforcement that involves providing no positive consequences for undesirable behavior? a. positive reinforcement b. avoidance c. extinction d. punishment

b. union steward

Which of the following terms is commonly used to refer to the person whom union employees choose to help handle their grievances? a. mediator b. union steward c. attorney d. union arbitrator

c. Questionnaire

Which of the following tools is commonly used in the performance of a job analysis? a. Appraisal b. Gantt chart c. Questionnaire d. Presentation

b. Gantt chart The correct answer is B. A Gantt chart is a common tool used in scheduling. Gantt charts usually identify work activities on the vertical axis and completion dates on the horizontal axis.

Which of the following tools is generally used within the scheduling process to show the activities to be performed and the time required to perform them? a. Productivity report b. Gantt chart c. Organization chart d. Flow chart

c. forced-choice rating

Which of the following types of performance appraisals requires a supervisor to indicate which of two statements best applies to an employee? a. critical-incident appraisals b. alternation ranking c. forced-choice rating d. work-standards approachwork-standards approach

c. Corrective

Which part of the control process is intended to prevent future deviations from organizational goals? a. Concurrent b. Immediate c. Corrective d. Preventive

c. referent and expert The correct answer is C. Informal leaders within organizations generally combine referent and expert power. Informal leaders are respected because others wish to associate with them (referent power) and because others recognize their knowledge and skills (expert power).

Informal leaders within organizations generally combine which two types of power? a. reward and coercive b. expert and reward c. referent and expert d. coercive and legitimate

c. Reducing shipping delays

Of the following, which is NOT a goal of a just-in-time (JIT) inventory system? a. Reducing lead time b. Reducing inventory c. Reducing shipping delays d. Reducing carrying costs

b. total output to total costs

Productivity is a ratio of a. total personnel to total input b. total output to total costs c. total employees to total supervisors d. total input to total output

a. lack of coaching benefits

Supervisors tend to neglect their coaching role in employee development because of all of the following EXCEPT a. lack of coaching benefits b. lack of self-confidence c. time-consuming nature of coaching d. perception of listening role as passive

b. Consultative-participative leader

Which type of leader seeks input from followers but makes the final decision for himself or herself? a. Free-rein leader b. Consultative-participative leader c. Democratic-participative leader d. People-centered leader

concurrent

_________ control takes place while the task is in progress

Avoidance

_________ involves allowing an employee to avoid a negative consequence through positive behavior.

Punishment

___________ involves providing a negative consequence for negative behavior.

democratic-participative

____________ leaders lets the group make the decisions.

Alternation

_____________ rankings require supervisors to rate all employees from most to least valuable.

Behaviorally anchored rating scales (BARS)

__________________ are used to rate employees based on actual behavior on a given job.

The steps involved in the staffing process are: 1.Estimating manpower requirement: Staffing process begins with the estimation of manpower requirement which means finding out number and type of employees needed by the organisation in near future. ... 2.Recruitment: ... 3.Selection: ... 4.Placement and Orientation: ... 5.Training and Development:

5 steps in the staffing process

b. the expectations of their leader The correct answer is B. Leaders' expectations tend to correlate with the productivity of subordinates. When a leader has high expectations for his or her subordinates, the subordinates tend to have high productivity. By contrast, when a leader has low expectations, subordinate productivity tends to be low.

According to J. Sterling Livingston, the productivity of subordinates is likely to correlate with a. the knowledge base of their leader b. the expectations of their leader c. the experience of their leader d. the personality qualities of their leader

c. Unprogrammed decision Unprogrammed decisions are those that involve unique or non-routine issues.

Choosing whether to buy an important piece of machinery is an example of which of the following? a. Programmed decision b. Reactive decision c. Unprogrammed decision d. Avoidant decision

d. directive leaders The correct answer is D. Directive leaders tend to prioritize accomplishment over workers' feelings. Supportive leaders are sensitive to the feelings of their employees.

Leaders who prioritize accomplishment over workers' feeling are known as a. transformational leaders b. supportive leaders c. informal leaders d. directive leaders

a. all levels of management within an organization

Strategic plans are generally developed with input from a. all levels of management within an organization b. executive management of an organization c. executive and middle management d. division heads, department heads, and supervisors

a. security

Which of the following needs is NOT included in the theory of motivation developed by David McClelland? a. security b. achievement c. affiliation d. power

JIT (just-in-time)

reducing lead times, reducing inventory, and reducing carrying costs are the ultimate goals of a _______ system.

1. Establish standards 2. Measure Performance 3. Compare expected to actual performance 4. Correct deviations

4 Main Steps in Control Process

d. two superiors The correct answer is D. In matrix structures, individuals generally report to two superiors. One superior is usually the head of a division or department, and the other superior is usually the head of a particular functional specialization.

In a matrix structure, individuals generally report to a. a single team leader b. three or more superiors c. one superior d. two superiors

d. Management

In a unionized environment, a supervisor's first responsibility is to uphold the interests of which of the following? a. Line personnel b. Union negotiators c. Laborers d. Management

c. developing timetables for when work will be performed The correct answer is C. Scheduling involves developing timetables for when work will be performed. When supervisors determine the best sequence of operations, they are engaging in the planning activity known as routing.

In the planning process, the element of scheduling focuses on a. identifying the raw materials necessary to produce a particular outcome b. determining the best sequence of operations for a work process c. developing timetables for when work will be performed d. identifying the financial requirements of a particular outcome