Quiz 1 - Prep
being unprepared not paying attention laziness
3 barriers to oral communication that is the fault of the sender or receiver
Look up answer in reading and write down for quiz.
Describe why communication is a valuable workplace skill.
ineffective communication
Josh's boss asked him to write a letter to their customers explaining some upcoming price increases, but Josh was in a hurry to get off work, so he didn't take the time to get the information he needed to explain the increase. As a result, the e-mail was confusing and disorganized. Josh's e-mail has the characteristics of _____.
electronic message.
Netiquette guidelines can help you prepare an effective
The use of capital letters may make Rebecca feel like her boss is yelling at her.
Rebecca received the following e-mail from her boss: I NEED ALL EMPLOYEES TO WORK LATE ON SATURDAY. NO EXCEPTIONS! What is the most likely reason why this communication is not effective?
blog
Sierra is the marketing manager for her company. She needs to increase her organization's exposure. However, the funds with which to do this are limited, and she doesn't have the skills or knowledge to create a Web site. Fortunately, she found a telecommunications technology that is perfect for her needs. Using the new company ___________ , she is able to post new company developments, respond to customer comments, list FAQs, and share breaking industry news.
wikis
Tom is the aerobics coordinator at a fitness center. He needs a more efficient way for his instructors to share information. Class schedules are updated on a regular basis. Instructors need to indicate when they cannot teach a class and other instructors need to be able to sign up to cover the class. Instructors also often attend training classes and learn new procedures. Having a place to share their learning and update procedures will benefit them and their clients. Cindy is taking a business class and told Tom about a great tool that will serve their needs. What was the technology tool Cindy told Tom about?
Look Up answer in reading and write down for quiz
What is the purpose of netiquette guidelines?
when the receiver of the message knows what is meant
When is it appropriate to use acronyms and emoticons in business communication?
organizing the message around one clear main idea
Which of the following can increase the clarity of a message?
Try to keep the e-mail short enough that the reader will not have to scroll to read it.
Which of the following guidelines about the length of e-mail messages is most appropriate?
Which of the following is an example of asynchronous communication?
telephone conversation
Which of the following is an example of synchronous communication?
barrier
anything that interferes with clear communication
The sender in a communication exchange
can NOT always eliminate all barriers to the communication.
Noise
can be a barrier to communication.
document sharing project management updating files
effective use of wikis
communication
exchange of information
netiquette
guidelines for courteous electronic communication
Electronic communication
is NOT always asynchronous communication.
audience
the person or people who will read your message
sender
the person who creates or composes the message
purpose
the reason for the communication, such as to inform or to persuade
