Quizzam 3 Management questions

Define Performance

Aileen and her supervisor discuss how the market is looking and how much of an increase in sales she believes is realistic and attainable for this year.

objectives

Bianca is given specific metrics that her department has to meet.

Henley has been with her current company for about six months and is no longer feeling like a "newbie." She's setting short- and long-term performance goals with her supervisor for her primary work projects.

Changes and Acquisitions Phase

Luc was recently honored at his company's annual awards ceremony with a "one year" plaque to symbolize his completion of his first year working for the company.

Changes and Acquisitions Phase

assessment

Demarcus' department's productivity is being reviewed by upper management after a sharp decrease from last year's levels.

________________ is the purpose of the strategic human resource process.

Getting optimal work performance to help realize the company's mission and vision

base pay

Pria gets a large paycheck compared to her colleagues because of the dangers associated with her particular job.

Monitor and Evaluate Performance

Quentin has a discussion with his supervisor about how sales are going and whether or not it looks like he will make this year's budgeted sales figures.

process innovation

Refineries learn to extract more oil in less time

benefits

Sam has worked for many years for her company. A few more years and she can look forward to collecting her monthly pension check.

Review Performance

While Vonda's sales are strong, they do not appear to be in line with what she and her supervisor anticipated, so they are meeting to discuss how she can boost her sales in time to meet her goals.

Process is less costly because fewer resources are put into interviewing, advertising a job, etc.

advantage of internal recruiting

Risk is decreased because candidates are known to others in the company and are already familiar with the organization.

advantage of internal recruiting

this has to do with the rights associated with managerial tasks

authority, responsibility and delegation

An example question would be "Tell me about a time that you had to say 'no' to an employee's request in the past. How did you handle it, and what would you do differently if you could go back in time?"

behavioral-description interview

Asks candidates questions that focus on things they have done in previous jobs

behavioral-description interview

Attempts to learn how employees have dealt with workplace situations in the past

behavioral-description interview

this is related to who makes important decisions in the organization

centralized vs decentralized

JCPenney's former CEO, Marvin Ellison, created a strategy that included hiring experienced senior executives to lead efforts in e-commerce, supply chain, information technology, and marketing. Which stage of Lewin's model of change (Figure 10.2) best represents this strategy?

changing

without this the organization begins to drift and become disorganized

common purpose

individuals do make a difference, but they cannot do everything themselves

coordinated effort

The process of recruiting candidates takes longer and costs more money

disadvantage of external recruiting

Automatically creates a vacancy somewhere else in the organization

disadvantage of internal recruiting

Could make employees think that promotions result from how long they've been with the company

disadvantage of internal recruiting

The pool of potentially fresh talent and viewpoints is limited, and competition is restricted.

disadvantage of internal recruiting

this results in greater efficiency

division of labor

Should be avoided in favor of other types of interviews

does not apply

Has been found to be poor for employee morale once an applicant who has been through this type of interview accepts the job

doesn't apply

A product innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

false

The structure of Cakes and Such consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. Cakes and Such has a _____ structure.

functional

without the right to direct the work of others, there is no coordination of effort

hierarchy of authority

Ron Johnson, JCPenney's former CEO, had a vision to make Penney hipper, and he changed long-held strategies and management practices that defined the company's culture and identity. Which kind of change does this vision most closely align with?

innovative change

job dissatisfaction

inside force: Human Resources concerns

participation/suggestions

inside force: Human Resources concerns

Productivity

inside force: human resource concerns

absenteeism and turnover

inside force: human resource concerns

___________ is about creating a new product while _______________ is the transformation of an idea into something useful.

invention, innovation

Google has a training program known as Sales Pro. This program takes about six hours, but rather than delivering it all in one swoop, Google breaks the information into bite-sized chunks lasting no more than seven minutes each. SalesPro represents

microlearning

As a sales manager, Tanya is conducting performance appraisals for her team members. To do so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Tanya is using a(n) ______ system of appraisal.

objective

Bill Gore believed in keeping operational facilities small due to his focus on high quality interpersonal relationships, and as such, the company splits up people at a facility once it reaches a certain size by creating a new location. Which level of organizational culture does this describe?

observable artifacts

Age

outside force: demographic characteristics

leadership of a country

outside force: social and political pressures

values

outside force: social and political pressures

war

outside force: social and political pressures

Information technology

outside force: technology advancements

Manufacturing automation

outside force: technology advancements

Immigration

outside fore: demographic characteristics

Which of the following is NOT a component of an innovation system?

philanthropic strategies

Early on in its history, Southwest Airlines did not assign a seat number. Instead, they issued a letter that placed them in a boarding queue. Southwest Airlines' method of not assigning passengers a specific seat number would be considered a _____________ innovation.

process

The business management department at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The business management department is implementing a(n) ______ innovation.

process

The introduction of airline pilots use of a laptop to perform their preflight check is an example of a(n) _____________ innovation.

process

Airbus is seeking a patent for their "flying donut" concept. The interior of this airplane would be set up like a circular auditorium with more open spaces; the wings would come from the nose of a plane instead of from the sides. This design will allow faster boarding and deplaning. Airbus' flying donut is a _______________ innovation.

product

New Zealand Air offers a family couch seating arrangement. A family couch is a row of three economy class seats that can be adjusted to form a flat flexible space. New Zealand Air's family couch is a ____________ innovation.

product

The validity of this appraisal is questionable because managers' personal biases can influence ratings.

subjective performance appraisal

evaluation

Jere reviews customer satisfaction data to determine if her employees are doing better in that area.

selection

Oswaldo receives several proposals from learning and development content delivery companies and considers each.

Higher chances of getting applicants with specialized experience and knowledge

advantage of external recruiting

More likely to get applicants with fresh insights

advantage of external recruiting

Increases employee loyalty, effort, and morale because employees feel like hard work will earn them opportunities if they stick around

advantage of internal recruiting

Assume Google's "People Operations" Department is planning on creating a new position for its data analysis team. Which of the following would be a good first step?

conduct a job analysis

Organizations using a matrix structure

contain two command structures, in which some people actually report to two bosses

______ refers to customers becoming segmented into smaller and more specialized groups responding to more narrowly targeted commercial messages.

demassification

When Ellison was hired as CEO, he conducted more than 60 employee town-hall meetings and visited 100 stores with JCPenney's then interim CEO. These face-to-face interactions were instrumental to Ellison as he was looking for disconnects between corporate strategy and store operations. Which part of the organizational development process does this exemplify?

diagnosis

Which of the following is a danger to having a competitive culture where employees "own" their specific piece of the business?

differentiation is more likely to occur

Higher risk overall because candidates are not well known inside the organization

disadvantage of external recruiting

structural reorganization

inside force: managers behavior

In this type of appraisal, managers would track employee results such as number of cars sold in a quarter, total miles driven, or monthly sales totals.

objective performance appraisal

This type of appraisal focuses on results and is often numerical.

objective performance appraisal

This type of appraisal is based on facts that managers keep track of.

objective performance appraisal

This type of appraisal is less subject to being tainted by managers' personal biases.

objective performance appraisal

education

outside force: demographic characteristics

gender

outside force: demographic characteristics

skill level

outside force: demographic characteristics

Changing customer preferences

outside force: shareholder, customer, and market changes

Domestic and international competition

outside force: shareholder, customer, and market changes

mergers and acquisitions

outside force: shareholder, customer, and market changes

During an interview, Google may ask a candidate: "If ads were removed from YouTube, how would you monetize it?" Based on what you've learned in the chapter, this would be a ________ interview.

situational

An example question would be "How would you respond if two employees came to you asking for a raise, and you knew you could only give a raise to one of them?"

situational interview

Asks candidates questions that focus on hypothetical situations

situational interview

Attempts to figure out how applicants would respond if they were to encounter a given situation on the job

situational interview

One type of this appraisal is the behaviorally anchored rating scale (BARS), designed to assess specific behaviors. For example, a 5-point scale that ranges from 1 - "employee rarely takes any initiative" to 5 - "employee often solves problems independently without being told."

subjective performance appraisal

This appraisal may focus on employee attributes such as "leadership ability" or "positive attitude."

subjective performance appraisal

This appraisal may focus on specific, observable performance aspects such as conveying positive attitudes toward customers or staying late to finish projects.

subjective performance appraisal

Which of the following is NOT a factor that affects the level of resistance to change?

the gender of the change agent

_____ are subject to validity problems due to evaluator bias.

trait appraisals

Adaptive change is the least threatening type of change and is therefore least likely to create resistance.

true

This occurs once an employee has been with the organization for a while and has a good understanding of his/her work role. Focus shifts to mastery of skills and adjusting to work group's values and norms.

Changes and Acquisitions Phase

______ consists of the activities that managers perform to plan for, attract, develop, and retain an effective workforce.

Human Resource Management

The chain of command is also known as the

vertical hierarchy

product innovation

Apple releases an updated version of the Mac book

Tomas just started working for Facebook. He's currently taking part in their six-week boot camp to help new employees learn about their roles and the company's culture simultaneously.

Encounter Phase

unmet needs

inside force: human resource concerns

Each applicant's conversation with the interviewer is different; can feel more like an ordinary, informal conversation than a job interview

unstructured interview

May provide a more accurate assessment of an applicant's job-related personality traits than other types of interviews

unstructured interview

Might become overly subjective and interviewers' biases are likely to influence their perceptions of candidates' responses.

unstructured interview

Vulnerable to legal action from candidates because questions can easily veer into non-job-related territory such as disability, family status, or diversity

unstructured interview

Freshii emphasizes a lean management structure. This means that span of control at Freshii is generally

wide

Provide consequences

Yang receives his bonus check when he beats his sales goals by 10 percent.

Google has supervisors provide evaluations of subordinates, but employees and their managers also select a group of peers to conduct semi-annual evaluations. This is most closely resembles which of the following?

360 degree assessment

develop the necessary human capital

A biomedical research company hires a group of scientists who were trained to examine diseases from a radical new perspective

create an innovation strategy

A company takes the strategic decision to make large investments in research designed to fuel long-term innovation

Commitment from senior leaders

A group of senior executives discusses what they will all need in order to be on board with supporting innovation in their divisions

required structure and processes

A multimedia company shifts to a more organic structure in order to encourage interactions among a variety of employees that it hopes will lead to innovative ideas

Appropriate resources

A restaurant wants its chefs to be more innovative with food so the owner sends them to a week-long class on food pairing and international cuisines.

human resource policies, practices, and procedures

A tech company wants to encourage innovation, so it changes its performance management system so that new ideas, rather than immediate results, are rewarded

new-direction process innovation

All components of a home are prefabricated and shipped in the same package for construction on site.

Learning about an organization that takes place before an employee joins the organization. Information can come from web searches, current employee contacts, advisors, etc.

Anticipatory Phase

Savannah is in her third round of interviews at ABC corporation and thinks she may like working there but would like more information. A former classmate already works for the company, so Savannah reaches out to her to find out more information about the organization's culture.

Anticipatory Phase

Daniel is searching for a job and finds an organization he's interested in working for. He reads through current employee reviews of the company online and peruses the company website.

Anticipatory phase

Alani accepted a job offer from Twitter and is currently taking part in their "Yes to Desk" onboarding program, which aims to get new employees ready to hit the ground running in their jobs.

Encounter Phase

This happens once an employee is hired and begins working, figures out what the organization is actually like, and adjusts his/her expectations accordingly.

Encounter Phase

managerial leadership

Inside force: managers behavior

incentives

Julian works really hard and is a top salesman in his firm. Julian enjoys his regular paycheck every other week, but really looks forward to the healthy commission checks he gets that are based on his sales.

foster an innovative culture and climate

Management starts to actively encourage employees to take bigger risks in their jobs

implementation

Melba is charged with deciding whether to have learning and development classes conducted during the workday or to have learning and development outside of work.

It is virtually impossible for employees to challenge this type of appraisal on legal grounds.

N/A

This type of appraisal is extremely difficult to create and therefore, is almost never used in today's organizations.

N/A

new-direction product innovation

NASA invents flying cars

Bekah, the manager of Fit and Trim Nutrition Services, was telling her new nutritionist that "I have many decisions to make in a day, and as the manager, during the course of a week, I have to give orders to most of the 35 employees. Then there is my budget and the clinic's resources, which I oversee." Bekah's _______ gives her the right to make decisions, give orders, and utilize resources.

authority

The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation?

behavioral-description interview

Freshii headquarters uses a flat organization, which means decision making is more

decentralized

With ______, important decisions are made by middle-level and supervisory-level managers.

decentralized authority

Reward System

inside force: managers behavior

conflict

inside force: managers behavior

Bill Gore wanted to start a company that was free from bureaucracy and a command and control style of leadership. He felt that this was the best way to foster creativity, engagement, and innovation. What type of organizational design fits best with this view?

organic

At W.L. Gore, associates have sponsors whose goal is to help them succeed. Moreover, sponsors help associates chart a course in the organization that will offer personal fulfillment while maximizing their contribution to the enterprise. Which of the 12 ways to embed organizational culture does this most closely align with?

role modeling, training and coaching

Willis, the produce department manager at Shop More, has eight employees in his department, also known as his _________. All eight of these employees report directly to him.

span of control

this is linked with wether the structure is taller or flatter

span of control