RED ROBIN SERVER Cust. Service
3 Red Robin Royalty Benefits
Free Birthday Burger Every 10th item free $20 Toward your 6th visit Exclusive email offers
What is table to terminal?
Put the order in as soon as your write it down so you won't have pocket tickets (30 seconds)
Triple R service
Recognize Reassure Recommend
B.U.R.G.E.R
Bottomless fun Unwavering integrity Relentless focus on improvement Genuine spirit of service Extraordinary people Recognized burger authority
Proper Handwashing
5 sec soap 10 sec washing 5 sec rinsing
Service Sequence 2
Activate the robin, put in the drinks and bring them out "Are you guys interested in any appetizers today? The towering onion rings are a crowd favorite" "Are you guys ready to order or would you like me to give you a few minutes?" Okay your (possible app) will be out shortly!
4 Types of Recommendations
Add-on Upsell Cross-sell (pairings) Fav or Best seller
Service Sequence step 1
Greet the table with silverware "Hi welcome to Red Robin, my name is Rachel and I will be your server today. (recognize something about them)" "Are you guys royalty members?" Introduce kiosk "Can I get you guys started with some drinks, we have coke products sweet tea and my favorite.... freckled lemonade"
5 foot rule
acknowledge everyone within 5 feet
