Strategic Supply Chain MNGT CH. 14 T/F

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Outputs/costs of (labor + materials + energy + capital), would be classified as a complete productivity measure.

true

A company has 5 employees that work an 8 hour shift. During those eight hours they make 80 units. The labor productivity would be 10 units/hr.

false

A model used for integrating supply chains and measuring partner performance is the SCOR model which separates supply chain operations into four categories: Sourcing, Costs, Operations, and Returns.

false

Currently there is no software that will aid in analyzing the present carbon footprint of firms.

false

In general, performance measurement systems are mostly identical from company to company.

false

In well-managed supply chains, performance measurement systems become smaller and less complicated due to the closer relationships, trust and interactions.

false

One of the primary steps in developing world-class performance measures is to define a product's functions and attributes.

false

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

false

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

false

The Balanced Scorecard framework consists of four perspectives: financial perspective, human resources perspective, inventory perspective, and the logistics perspective.

false

Traditional performance measures tend to link current operating characteristics to long-term strategies and objectives.

false

A weakness of the labor productivity measure is that managers might be tempted to lay off workers to improve labor productivity.

true

An effective performance measurement system consists of the traditional financial information for external reporting purposes along with tactical-level performance criteria used to assess the firm's competitive capabilities.

true

Establishing output or productivity standards creates a goal that can drive employees and managers to do whatever it takes to reach these goals, even if it means damaging the company.

true

In general, firms aim toward first achieving adequate performance, and then continually improving on those measures.

true

SCORmark allows APICS Supply Chain Council (SCC) members to benchmark performance against selected peer companies using a benchmarking portal at the SCC's website.

true

Some researchers have indicated that the Balanced Scorecard approach can problematic and costly to implement, and even after implementation may be unsuccessful in achieving the overall objectives.

true

Supply chain strategies must consider the trade-offs between the cost, quality, sustainability, and service requirements.

true

The Balanced Scorecard approach to performance measurement seeks to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

true

The SCOR model's newest process category is called Enable.

true

To control and enhance the capabilities of companies within a supply chain, well-designed performance measurement systems must be implemented.

true

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

true

Web-based balanced scorecard applications are sometimes referred to as performance dashboards.

true

While profit, revenue, and cost related performance metrics would seem to be useful in moving a company in the right direction, they often give no indication of the underlying causes of the financial performance.

true

World class performance measurement systems today include assessments of environmental performance.

true


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