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We Are Social gathers a number of statistics about the proliferation of e-commerce across the globe. They compiled data on the percentage of global Internet users aged 16-64 that participated in e-commerce activities. According to their data, % of Internet users aged 16-64 visited an online retail store on the web.

90

We Are Social gathers a number of statistics about the proliferation of e-commerce across the globe. They compiled data on the percentage of global Internet users aged 16-64 that participated in e-commerce activities. Which of the following statistics about the 16-64 age demographic are true?

90% visited an online store on the world wide web. 74% reported they had purchased a good or service online. 80% searched online for a product or service to buy online.

According to a graphic provided by Statista, the most influential global e-commerce organization(s) in 2019 included:

Alibaba Amazon JD.com

According to eMarketer, the most popular B2C sites in the United States include: (More than one answer may be selected).

Amazon Walmart

Match the market share as a percentage of e-commerce sales to the correct company.

Amazon matches Choice 47% eBay matches Choice 6.1% Apple matches Choice 3.8% The Home Depot matches Choice 1.7% Costco matches Choice 1.3%

Select all the true statements about B2C transactions.

B2C e-commerce transactions occur entirely online. The Internet serves as the "physical location" and the e-commerce site serves as the portal between the consumer and the business where purchases can be made. Business-to-Consumer (B2C) e-commerce is the selling of products and services to individual consumers.

Select all of the true statements about B2G transactions.

B2G often includes pre-negotiated contracts between a business and governmental organization. In B2G transactions. governmental organizations often issue a request for proposal (RFP) that outlines the goods or services needed. Business-to-Government (B2G), also commonly referred to as Business-to-Administration (B2A), is e-commerce where the selling of goods and services from a business to a governmental organization takes place via online platforms.

Select all of the true statements about B2B transactions.

Business-to-Business (B2B) e-commerce is the selling of good and services between businesses. B2B transactions often involve orders placed on a recurring basis. B2B purchases often occur in large quantities and are directly shipped from one business to another.

Match each definition of the various types of e-commerce transactions to the correct term.

Consumer-to-Consumer (C2C) matches Choice Online marketplaces where one consumer sell to another consumer. eBay, Craigslist, and parts of Amazon allow for C2C transactions. Consumer-to-Business (C2B) matches Choice Consumers are able to provide service to businesses often through a bidding or auction type of system. Examples of include Fiverr, Freelancer, and Shutterstock. Consumer-to-Administration (C2A) matches Choice Allows consumers to interact with government or authoritative bodies for activities such as paying taxes, securing building permits, or paying tuition at a university.

Select all the correct answer responses about personalization and customization in e-commerce.

Customization is the adjustment of an organization's product or service offerings based on an individual's preferences or past buying behavior. Personalization is the ability of organizations to craft marketing messages directed and product/service offerings toward specific target markets.

Select the correct statements about how the global e-commerce landscape is differentiated from the e-commerce landscape in the United States.

In the United States e-commerce sales are expected to reach $600 billion dollars in 2020. Global retail e-commerce sales in 2020 are expected to be over $4.2 trillion dollars. E-commerce sales in the United Kingdom e-commerce sales totaled over $142 billion dollars.

Select all of the following characteristics that explain information density.

Information density in e-commerce also allows for consumers to more easily find prices for goods or services that are available for sale (price transparency) and the actual costs a seller paid to acquire the goods or service (cost transparency). Information density is the total amount of information as well as the quality of information available to all individuals in a market including customers and stakeholders. Organizations benefit from information density because it provides them large data sets from e-commerce activities that can be used to create effective target market strategies.

Information density is the total amount of information as well as the quality of information available to all individuals in a market including customers and stakeholders. E-commerce technologies help to reduce the costs associated with which of following?

Information selection Communication

Ubiquity is the ability to have a presence in many places simultaneously. E-commerce has the ability to offer products and services in many places at all times. Which of the following statements about e-commerce ubiquity are true?

It is the ability of an organization to create a strong presence among consumers in many places, with minimal time constraints, to sell the products and services they offer. Refers to the degree an organization has gained access to consumers thus increasing the likelihood of product or service adoption. Gives customers the ability to purchase products and services regardless of time or location.

The term _____ was first used in 1997 by Kevin Duffy and refers to e-commerce transactions (buying and selling goods and services) that are executed using wireless mobile devices including smartphones and tablet computers.

M-commerce

Key considerations of today's e-commerce landscape include which of the following? More than one answer may be selected.

M-commerce Internet of Things (IoT) Integrated shopping experiences

Which of the following would be classified as a Business-to-Business transaction? More than one answer may be selected.

Purchasing food service items for a restaurant Buying medical equipment for a pediatrician's office Purchasing office supplies for a university

Match the global e-commerce company to the correct description that covers some of the key facts and figures about the company.

Revenue of over $280 billion dollars sells over 120 million different products and has over 150 million customers access their mobile app every month. matches Choice Amazon Often referred to as the Amazon of China, Alibaba had revenue of over $56 billion dollars, has over 634 million active mobile users, and has over 60% market share in the Chinese e-commerce market. matches Choice Alibaba China's largest online retailer and the country's largest Internet company by revenue. In 2019, revenue eclipsed $70 billion dollars. matches Choice JD.com

B2G transactions often are executed according to guidelines and specifications included in a legal contract. B2G contracts are often executed at which levels of government? Select all that apply.

State level National level Local level

Select all of the correct statements for user-generated content (UGC).

UGC includes posts to websites, blogs, and social media sites. UGC is online content that has been created and posted by unpaid contributors such as customers or fans of a product or service. UGC is facilitated through the use of a variety of e-commerce technologies that allow users to interact with a variety of individuals via posts in the form of images, videos, and text.

The practice of selling used, old, or obsolete products via the Internet in exchange for a new product or a cash payout is called re-.

commerce

The adjustment of an organization's product or service offerings based on an individual's preferences or past buying behavior is referred to as e-commerce .

customization

The ability of an organization to create a strong presence among consumers in many places, with minimal time constraints, to sell the products and services they offer is called e-commerce _____.

ubiquity

Many e-commerce sites now host areas where users can post ratings, questions, or comments about a product or service. The content that is posted in these areas is referred to as -generated content (UGC).

user

Today's e-commerce landscape is dynamic and ever-changing. Organizations that have some (or all) of their operations involved in e-commerce need to address certain aspects of e-commerce in order to remain relevant. One key consideration in today's e-commerce landscape is M-commerce. One method businesses accomplish m-commerce is through the use of progressive _____ applications.

web

Which of the following statements about re-commerce are true? More than one answer may be selected.

The practice of re-commerce has seen an increase in the marketplace and is offered by companies such as thredUp, Yerdle Re-commerce, and The RealReal. Re-commerce is the practice of selling used, old, or obsolete products via the Internet in exchange for a new product or a cash payout According to Yerdle Re-commerce, this segment is expected to grow from $21 billion to over $52 billion over the next five years.

E-commerce has an increasing global reach. Which of the following statements about the global reach of e-commerce are true?

Using e-commerce, organizations can reach the largest number of potential and existing customers thus increasing their global influence. E-commerce allows organizations to reach consumers across the globe. E-commerce technology creates a global marketplace across cultural and national boundaries far more effectively than traditional commerce options.

Which of the following are popular re-commerce companies that are operating today? More than one answer may be selected.

Yerdle Re-commerce thredUp RealReal

The selling of products and services to individual consumers is considered a -to-Consumer transaction. This transactional model mimics in-store purchasing at brick and mortar locations, but instead of consumers having to physically visiting a store to purchases goods or services, transactions occur entirely online.

business

The type of e-commerce transactions that involve is the selling of goods and services between businesses is -to-Business e-commerce.

business

The type of e-commerce transaction where consumers are able to provide a service to a business often through a bidding or auction type of system is called -to-Business. Examples of this type of transaction include Fiverr, Freelancer, and Shutterstock.

consumer

According to eMarketer, the e-commerce company that ranks second in market share as a percentage of sales is (Amazon is #1).

eBay

Online content that has been created and posted by unpaid contributors such as customers or fans of a product or service is called user-____ content. These contributors help to promote a brand or image without any direct influence by an organization.

generated

Business-to-Government (B2G), also commonly referred to as Business-to- (B2A), is e-commerce where the selling of goods and services from a business to a governmental organization takes place via online platforms.

government

In e-commerce, the total amount of information as well as the quality of information available to all individuals in a market including customers and stakeholders is referred to as _ density.

information

First used in 1997 by Kevin Duffy, refers to e-commerce transactions (buying and selling goods and services) that are executed using wireless mobile devices including smartphones and tablet computers.

mcommerce

M-commerce is emerging as one of the most important areas in today's e-commerce landscape. M-commerce relies heavily on progressive web applications (PWAs) and Accelerated pages (AMPs). AMPs are a creation of Google and Twitter and are designed using a scaled down version Hyper-text markup language (HTML) to create fast loading web pages.

mobile

The ability of organizations to craft marketing messages directed and product/service offerings toward specific target markets is referred to as e-commerce _____. It includes creating marketing messages that contain the individual's name, interests, and purchase behavior.

personalization