Supervisory Management Ch 11-16

The safest types of company to work for is:

A company with over 1,000 employees.

____ is communicating to an employee his or her value, strengths, and contributions or other positive factors.

Affirming

If two people commit the same offense under the same circumstances:

Both should receive the same punishment.

According to the principles of effective discipline, the discipline should:

Carry a warning. Be immediate and consistent. Be impersonal.

Which of the following is NOT one of the three types of control systems?

Conclusive

The ____ is the backbone of statistical process control (SPC) and displays the "state of control" of a process.

Control chart

The process of ensuring that objectives are achieved is:

Controlling.

In deciding how to measure performance, the supervisor should:

Develop a meaningful, valid method of measurement.

Another name for productivity is:

Efficiency.

The first step in disciplinary due process is to:

Establish rules.

"A" priority activities are those that are routine and relatively unimportant.

False

All aspects of stress are negative.

False

Change is a factor that reduces conflict.

False

Conducting a disciplinary interview is not an example of coaching.

False

Direct observation of workers is always impractical for the supervisor. T/F

False

During the 1980s the U.S. productivity rate increased dramatically.

False

Feedback controls take place while activities are occurring.

False

In order for control to be effective, performance must be continually monitored.

False

Increased productivity can result in higher prices and smaller market shares.

False

Intangible standards should not be part of the control process.

False

It is generally impractical to exercise control until after a particular job is complete.

False

Monitoring is the coaching activity that develops careers in others such things as political savvy and the ways to advance one's career.

False

Operative employees are constantly in contact with high level managers.

False

Organizations today have less diverse workforces than in the past.

False

Pausing in the coaching conversation to summarize key points is reviewing.

False

Physical standards refer to the speed with which the job should be done. T/F

False

Robotics are more widely used in the U.S. than in Japan.

False

Standards must be monetary if they are to be realistically used. T/F

False

Stress is dealt with via a chemical reaction in the body.

False

The fight-or-flight response is a reaction that the modern human being has developed for dealing with stress effectively.

False

The focus of coaching conversations is employee discipline.

False

The process of assuring that organizational objectives are achieved is known as planning.

False

The productivity of U.S. workers is lower today than that of any other country's workers.

False

The supervisor never counsels employees about physical or emotional illness.

False

Time standards are intangible standards that are difficult to measure.

False

Top management plays little role in controlling safety.

False

When a supervisor sends an "I" message he/she is demanding change rather than appealing for change.

False

Visual representation of the sequence of steps to complete a process is a:

Flowchart.

Supervisors who have a sense of control over their own lives:

Handle stress better than people who are not in control.

W. Edwards Deming was associated with all of the following ideas, EXCEPT:

Histogram representation.

Increasing productivity leads to:

Increased standard of living.

Which of the following is TRUE about conflict?

It can lead to more effective decision making.

Which of the following is NOT true about stress?

It has a calming effect.

Which of the following is NOT one of the reasons why managers might neglect their coaching role?

It is a timely activity.

Which of the following statements regarding robotics is (are) true?

Japan makes the greatest use of robots.

The supervisor's role in achieving quality is to:

Let employees know you expect quality performance. Involve workers in achieving and controlling quality. Provide meaningful feedback.

In the 1940s, organization-wide counselors were employed by large organizations to:

Listen to employees' job-related, personal, and emotional problems.

____ is more personal, practical, and job-specific than training.

Mentoring.

____ is the process used to determine to what extent an employee is performing the job in the way it was intended to be done

Performance appraisal

____ and control are so closely related that they are called the Siamese twins of management.

Planning

Which of the following would help one gain control over one's life?

Planning, both long- and short-term. Getting to know and like oneself. Seeing situations as challenges rather than problems.

The form of negotiation that involves proposing then giving up a series of positions is:

Positional bargaining.

The ____ stage of the selection process is used to screen out applicants who are obviously unsuitable.

Preliminary screening.

Which of the following is NOT a group which influences American productivity?

Publishers.

Physical standards relate to the ____ of the product.

Quality, Durability and Weight.

Good ____ are most important to achieving happiness and well-being.

Relationships

A data presentation that shows the results of a process plotted over a period of time is a:

Run chart

The word, "discipline" can be used to refer to all of the following concepts, EXCEPT:

Self-appraisal.

When the supervisor disciplines an employee, the supervisor:

Should try to retain a normal relationship with that person.

____ plays a major role in turnover.

Stress

Which of the following interview techniques makes it easier for a supervisor to compare the backgrounds and experience of different job applicants?

Structured

Which level of management generally has responsibility for interpreting policies for employees and carrying out the selection and training of employees?

Supervisors

Using management by exception:

Supervisors focus attention on the most crucial control needs, and allow employees to handle routine deviations.

The first-line of counseling is:

The individual supervisor.

____ is a conflict resolution strategy in which everyone wins.

The integrative process.

Supervisors should promote safety in all of the following ways, EXCEPT:

They can ignore signs of fatigue as employees must be on the job to promote safety.

Which of the following is a distinguishing characteristic of burnout candidates?

They experience stress predominantly caused in the setting where most of their time and energy are spent.

The probationary period usually lasts for:

Three to six months

Which level of management generally has responsibility for setting human relations objectives, establishing policies, and doing long-run planning and organizing?

Top

A country's productivity indicates how efficiently its human resources are utilized in producing goods and services.

True

Asking questions to obtain additional information or explore a topic in greater length is probing.

True

Coaches should act as resources for team members.

True

Coaching is the process that supervisors use to help individuals continually reach their highest level of performance.

True

IQ tests are designed to measure the applicant's capacity to learn, to solve problems, and to understand relationships.

True

If a topic has present or future impact on an employee's performance, then it is a suitable topic for a coaching session.

True

If no deviations from standard are found, the fourth and final step in the control process is unnecessary.

True

In Mary Parker Follett's integration process, everyone involved in the conflict wins.

True

Just-in-time inventory control minimizes holding and storage costs.

True

Mentoring is more personal, practical, and job specific than training.

True

Most employees prefer to work with a well-organized, well-disciplined group rather than with one that is not.

True

Over concern with avoiding errors stifles initiative, and encourages employees to postpone decisions or avoid making them altogether.

True

Pareto charts are problem analysis charts that use a histogram to graphically illustrate the sources of problems.

True

Performance appraisals should be beneficial to the employee as well as to the organization.

True

Pinpointed statements are more specific than general statements.

True

Positional bargaining involves positioning then giving up a sequence of positions.

True

Preliminary screening helps weed out those applicants who do not appear to meet the employer's needs.

True

Supervisors may neglect their coaching role because they lack confidence.

True

Supervisors usually have the final word in selecting employees.

True

Tangible standards are not measurable

True

The Avoiding conflict management style is effective to use when dealing with trivial issues.

True

The first step in the controlling function is actually a planning step.

True

The supervisor plays an important role in workplace safety as he or she is management's link with operating employees.

True

The time management matrix helps supervisors characterize activities by importance and by urgency.

True

Time management is the ability to use one's time to get things done when they should be done.

True

To be effective, controls need to be accepted by the people they affect.

True

When checking an applicant's references, it is legal to check on dates and terms of employment, salary, and whether the termination was voluntary.

True

When counseling, it is important for the supervisor to help the team member gain confidence in his or her ability to handle problems.

True

When performance deviates from standard, the supervisor should investigate to try to determine what caused the deviation, before taking corrective action. T/F

True

With a graduated scale of penalties, punishment becomes progressively more severe each time the violation is repeated.

True

Type A behavior is characterized by:

Trying to accomplish too much in a short time.