TeamKo LS Ch. 5

Using an outline or diagram to form the logic of a business message typically leads to which two results?

- Issues can be written about more effectively. - Thinking about the issues becomes tighter.

Which of the following are accurate descriptions of the meta message of a business communication?

- It is the overall message conveyed by the communication. - It is conveyed as a combination of content and tone.

Templates are used to create a business message for which of the following reasons?

- to define its structure - to organize its appearance

The professional reputation of entry-level business people can be improved relatively quickly through which of the following?

1) being conscious of strengths and weaknesses 2) offering something of value to the work environment

Which of the following are likely effects of slanting the facts in business messages?

1) reader doubt about message logic 2) potential loss of author credibility

For an effective frame, the primary business message should be approximately ________ words in length.

10 to 15

Which of the following are ways and inexperienced to newcomer can improve a professional reputation?

Ask to take on projects with greater responsibilities, be in attendance at numerous meetings, dress in a manner that reflects the company's corporate culture

Writing effective messages in business helps...

Boost Productivity, drive collaboration

Readers will usually incorporate a business message containing the repeated use of the we voice as...

Team focused

Which of the following are means that business professionals employed to draw out superior ideas?

The draw diagrams, they write out notes, they brainstorm with team members

Which of the following are characteristics held by outstanding business thinkers?

They have the ability to state important questions and can solve complex problems.

True or false: Business messages can be strengthened to counteract issues concerning low credibility.

True

In business messages, a can-do attitude has which of the following qualities? a) Enthusiasm b) Exaggeration c) Confidence d) Optimism

a) Enthusiasm c) Confidence d) Optimism

Which of the following actions will contribute to receiving a timely, desired response to a business message? a) Recognizing others' indvidualism b) Requesting a reply in an authoritative manner c) Respecting the time of others d) Making clear demands

a) Recognizing others' indvidualism c) Respecting the time of others

Business messages usually conclude with a...

call to action

An audience's assessment of a business communication message is largely based on the author's...

credibility

Most business messages are crafted using a(n) ________ approach.

deductive

True or false: The use of templates is required for creating business messages.

false

In a business message, slanting the facts means to...

include only favorable information

When writing a business message, a key component of credibility comes from demonstrating...

interest in others.

Your goal in framing a business message is to

make it compelling while using rational and emotional appeal.

The underlying, overall message that people get from a business communication is called the ________ message of the communication.

meta

Entry-level business professionals have low credibility because they are...

newcomers

Business-message readers generally have a better reaction to an author who is seen as...

open to a variety of options and ideas.

In business communications, which of the following generally enhances the writer's beneficial influence over others?

optimism

AIM is a process for ________ the writing of useful business messages.

planning

To demonstrate a can-do attitude in a business message, the writer should use...

realistic assertions

Strong analogies are important to the writing of business messages because they...

reinforce arguments.

In effective business messages, any analogies should be rooted in...

similarities.

As a rule of thumb, what is the minimum time needed to change a professional reputation?

six months

When writing a business message with an indirect approach, which of the following are presented first?

supporting reasons

For many business messages, the most important step in the planning stage of business communication writing is identifying...

the benefits to be gained by the reader.

An indirect approach is often used for which of the following types of business messages?

to give negative news

When business thinkers are mentally flexible, they possess the ability to...

understand contrasting views

In the context of business messages, workplace ________ are the core beliefs about suitable ways of handling issues and problems.

values

When the tone of a business message is ________, there is an implied interest in the opinions and needs of the audience.

welcoming

Framing the primary message involves presenting the message...

within an overall theme.

When focusing on complex business problems, ________ is generally an essential part of the idea-development process.

writing down ideas

Which of the following statements about workplace priorities is not true?

Priorities are more constant than values.

The framing of the primary business message is important for which of the following reasons?

- It emphasizes the message's premises. - It gives focus to an important argument. - It highlights support for the message's key ideas.

Which of the following are the effects of a positive workplace attitude?

- It provides motivation. - It improves work performance. - It enhances creativity.

In terms of tone, which two of the following do readers respond to most positively?

- The projection of positivity - Concern for others

Which of the following statements about the framework of a deductive business message are accurate?

- There are supporting paragraphs for each key point. - The concluding paragraph has a call to action. - It should be possible to scan the message to readily understand its main ideas.

Which of the following are characteristics of effective and compelling business message frames?

- They are memorable. - They use rational and emotional appeal.

What are constraints that members of your audience might have that keep them from responding to your message as you hope?

- They do not have the authority to make relevant decisions. - They do not have the necessary resources. - They do not have enough time to act on your message.

To form a business message with confident claims and predictions, you should do which of the following?

- be careful in your reasoning - choose your language carefully

When writing an effective business message, being flexible can involve which of the following?

- being open to alternative ways to address an issue - listening to the ideas of others

When framing the primary message, authors of a business message should complete which of the following?

- define the primary message - compose a brief message statement

Which of the following are aspects of setting up the logic of a business message?

- defining a call to action-arranging message logic - identifying supporting points

Which of the following are part of planning the basic message structure?

- finding and framing the primary message - arranging the logic of the primary message

Which of the following are identified to help create solid business ideas?

- gathering relevant information and facts - making sense out of often complex and confusing pieces of information - determining the business issues and objectives

Setting up the logic of the message consists of...

- identifying supporting points in the message. - identifying the call to action.

The AIM process includes which of the following steps?

- information gathering - message development - audience analysis

The frame of a primary business message should be which of the following?

- memorable - short

Which of the following are parts of the process of crafting effective business messages?

- planning - writing - reviewing

Which of the following are helpful ways of organizing the logic of a business message?

- sketching out the logic - diagramming the logic

In a deductive business argument, the essence of the message can be gleaned from which three of the following?

- the last paragraph - the first paragraph - the first sentences of supporting paragraphs

Readers interpret the tone of a business message primarily as a reflection of the writer's attitude toward which two of the following?

- the readers of the message - the message content

Order from first to last the following steps as they typically occur in developing sound business ideas

1) identification of questions and problems 2) research to gather information 3) making conclusions or finding solutions

Which of the following are typical perceptions that readers have of a business message that includes exaggeration?

1) that the message is unbelievable 2) that the message lacks realism 3) that the message is overly grandiose

Using exaggeration in a business message can affect the credibility of which of the following?

1) the message itself 2) the author

Which of the following statements about the goals and stages of writing effective business messages are true?

1) the stages of business writing often overlap each other 2) the three stages of effective business writing are planning, writing, and reviewing 3) effective business writing is divided into three stages

In writing business messages, the planning stage focuses on ensuring excellent

Content

Crystal believes that outsourcing the bookkeeping needs of her firm would save money. She researches various companies and runs the numbers for various scenarios to gather evidence of the potential savings that would result from using outside bookkeepers. Which of the following best defines Crystal's message structure?

Crystal is identifying causes and effects.

True or False: If sentences in a business statement are composed in a nonassertive tone, they will always be read as nonassertive by readers.

False