Technical writing chapter 4

Chapter 4 defines three patterns of collaboration. One is collaborating based on job specialty, what are the other 2 patterns?

Collaboration based on the stages of the writing process and collaboration based on the section of the document

A project manager is using a word processor to review an electronic file of a document written by a group member and does not understand the meaning of a term used in the document. Which of the following actions should the writer take?

Use the comment feature to ask "will the reader understand this term?"

a writer commenting on a first draft of a technical report written by another group member. Which of the following comments is most appropriate?

"Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback"

According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures engage in?

Be unwilling to respond with a definite "no" and avoid initiating new tasks or performing creatively

When you are a member of a group working collaboratively on a project and if you cannot participate as actively and effectively with the group as you otherwise would, it is your responsibly to

Contact the group leader as soon as you realize that you will have to miss a meeting, be honest about why you are not able to participate effectively, suggest ways that you might make up for missing a task, and communicate clearly

A team of writers is just beginning a new documentation project. On their last project, the client complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach for avoiding such problems on the current project.

Create a style sheet

According to chapter 4, the differences in behavior between two men or between two women are likely to be fewer and less pronounced than the differences between men and women in general

False

According to the research cited in chapter 4, is a U.S. student casually asks a Japanese student about her family and her religious beliefs, the Japanese student might fin the question too person but consider it perfectly appropriate to talk about her major and the courses she is taking

False

According to chapter 4, one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Listen for main ideas, don't get emotionally involved with the speaker's ideas

A writing team has a long history of successfully collaboration on documents and understanding one another. They can most likely STOP doing which of the following and still produce effective documents?

Meeting face-to-face each week

Which of the following situations suggests that a group's collaborative writing process may produce an inferior document?

The group experiences no conflict

According to Chapter 4, one advantage of collaboration is that it helps acclimate new employees to an organization

True

Which three of the following forms are discussed in chapter 4 as tools to help ensure that the group's efforts will be successful?

Woe-Schedule form, group-evaluation form, and self-evaluation form

According to Chapter 4, one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both

false

Which three of the following features of word-processing software does chapter 4 discuss as being particularly useful in collaboration?

the revision feature, comment feature, and the highlighting feature