Tmu management practice exam 2

The Civil Rights Act of 1991 ____. Question 8 options: 1. increases punitive damages in lawsuits 2. makes it easier for employees to sue an organization for discrimination 3. requires employers to provide up to 12 weeks of paid leave for family and medical emergencies 4. limits union powers 5. sets standards for safe working conditions

2. makes it easier for employees to sue an organization for discrimination

Paramita is in charge of managing the marketing team at her office. To be an effective leader, she should ____. Question 20 options: 1. conduct planning and budgeting 2. motivate and inspire her staff 3. establish structure for organizing and staffing 4.produce a degree of predictability and order 5.monitor results

2. motivate and inspire her staff

Which of the following is true of organizational control? Question 40 options: 1. Control always results in higher costs for an organization. 2. Sales and marketing forecasting is a part of financial control. 3. Control can help an organization adapt to environmental change. 4. Control systems increase organizational complexity. 5. Public relations is a part of human resources control.

3. Control can help an organization adapt too environmental change.

One reason organizations create teams is to ____. Question 31 options: 1.assert control over employees' actions 2. limit flexibility 3. capitalize on the knowledge and motivation of workers 4. strengthen the role of managers as supervisors 5. relieve workers of decision-making responsibility

3. capitalize on the knowledge and motivation of workers

What is the first step in the communication process? Question 26 options: 1. forming words or expressions to encode an idea 2. interpreting a message to the best of our ability 3. having a fact, idea, or opinion to share 4. sending a message through an appropriate channel 5. determining the audience

3. having a fact, idea, or opinion to share

Ramkumar's assembly group sometimes took shortcut in order to meet production goals. Over time, this resulted in a quality problem and the company lost several major customers. This example illustrates ____. Question 36 options: 1. the need to understand organizational complexity 2. that changing conditions are influenced by innovation 3. the need for control in order to reduce the accumulation of errors 4. the way that control helps organizations respond to changing standards 5. the way that organizations cope with multiple control standards

3. the need for control in order to reduce the accumulation of errors

According to Taylor, why are people willing to perform difficult and unpleasant work? Question 22 options: 1. to fill the need of belongingness 2. to make contributions that are valuable to both the individual and the organization 3. to earn money that is more important than the unpleasant work 4. to achieve self-actualization 5. to allow them to progress to more rewarding challenges

3. to earn money that is more important than the unpleasant work

When determining the best way to encode a message, what should the sender base their choice on? Question 28 options: 1. the potential for noise 2. speed of transmission 3.the channel the message will be sent through 4. words and expressions that are most meaningful to the sender 5. knowledge of the situation and receiver

5. knowledge of the situation and receiver

As a growing sector of the U.S. economy, what did the service sector contribute to the private-sector gross domestic product (GDP) in 2018? Question 48 options: 15 percent of GDP 35 percent of GDP 50 percent of GDP 65 percent of GDP 80 percent of GDP

80 percent of GDP

The set of activities directed at attracting, developing, and maintaining an effective workforce is called ____. Question 6 options: operations management organization development relationship management enterprise feedback management human resource management

Human resource management

What can leadership, in conjunction with management skills, do for an organization? Question 18 options: Establish structure for accomplishing plans. Eliminate coercive behavior in the organization. Keep it aligned with its environment. Produce orderly change. Produce a degree of predictability with stakeholders.

Keep it aligned with its environment.

Which type of needs identified in Maslow's hierarchy involve realizing one's potential for continued growth and individual development? Question 21 options: esteem social self-actualization security physiological

Self-actualization

The communication process begins when a sender wants to transmit a fact, idea, opinion, or other information to a receiver. What occurs next? Question 29 options: The message is decoded into a form that has meaning for the receiver. The sender ensures the message is received. The message is transmitted through an appropriate channel or medium. The sender encodes the meaning into a form appropriate to the situation. The receiver prepares to respond.

The sender encodes the meaning into a form appropriate to the situation.

Which of the following forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship? Question 10 options: The Age Discrimination in Employment Act Affirmative Action Title VII of the Civil Rights Act of 1964 Fair Labor Standards Act Occupational Safety and Health Act

Title VII of the Civil Rights Act of 1964

A person's ability to get along with others in an organization is known as ____. Question 13 options: locus of control conscientiousness Machiavellianism authoritarianism agreeableness

agreeableness

When it comes to executing plans, what is the role of a manger? Question 17 options: organizing and staffing controlling and problem solving motivating and inspiring establishing direction planning and budgeting

controlling and problem solving

A task group that is made up of one member each from marketing, development, production, and manufacturing would be a(n) ____. Question 33 options: informal group interest group cross-functional team virtual team functional group

cross-functional team

When developing a human network for achieving an agenda, which of the following would be done by a manager, regardless of leadership skills? Question 16 options: build a coalition influence teams communicate the direction delegate responsibility build a vision and strategy

delegate responsibility

According to Maslow's hierarchy, ____ needs include the need that people have for recognition, positive self-image, and self-respect. Question 23 options: achievement security self-actualization belongingness esteem

esteem

Martha is given a new office and a new job title as recognition for her accomplishment over her years of service to the organization. She is satisfied with the recognition and respect from her colleagues. This portrays that the organization is addressing her ____ needs. Question 24 options: esteem psychological security physiology self-actualization

esteem

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how ____ forces lead management to make changes. Question 4 options: technical external regulatory legal internal

external

Consumer tastes and preferences are ____ forces that influence an organization's product line. Question 5 options: technical internal managerial external political

external

When Amy is in a room full of strangers she becomes energized to interact with them. Which of the following personality traits does Amy portray? Question 14 options: locus of control extraversion Machiavellianism authoritarianism conscientiousness

extraversion

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline? Question 43 options: modernization of plants rise in unemployment growth in the service sector foreign competition recession

foreign competition

Which of the following reflects an organization's investment in attracting, retaining, and motivating an effective workforce? Question 7 options: financial capital human capital surplus capital enterprise capital production capital

human capital

As a manager, Zereth provides her team with broad goals, then allows them to be self-directed in carrying out routine activities that support those goals. Which of the following does Zereth use to motivate her employees? Question 25 options: ERG theory of motivation human relations approach needs hierarchy approach human resource approach scientific management

human relations approach

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are ____ for the company. Question 47 options: outputs products processes inputs services

inputs

A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals. Question 35 options: functional task interest work team quality circle

interest

Which of the following refers to the extent to which people believe that their behavior has a real effect on what happens to them? Question 12 options: self-efficacy locus of control self-esteem authoritarianism openness

locus of control

Doreen often takes up more tasks than she can handle, and becomes disorganized and careless. In this scenario, Doreen portrays ____. Question 15 options: high risk propensity openness to listening an internal locus of control an external locus of control low levels of conscientiousness

low levels of conscientiousness

What is a form of business that combines and transforms resources into tangible outcomes that are then sold to others? Question 46 options: service manufacturing outsourcing licensing exporting

manufacturing

Maja has an important announcement to make to her team of 12 sales representatives. To ensure that each of them receives the exact same message at the same time, Maja has typed up the announcement, along with all key details, and emailed it to her team. One member of the team, Raj, did not receive the email because his computer crashed. Which feature of the communication process is taking place between Maja and Raj? Question 27 options: encoding transmission noise decoding meaning

noise

Eagle Inc. surveyed users so see if its latest products lived up to expectations and if the users encountered any problems when using the product. At the same time, Eagle tracked how many products were rejected by inspectors when they came off the assembly line as well as how many products were returned because of defects. This scenario illustrates an aspect of ____ controls. Question 39 options: operations development strategic financial structural

operations

The control of ____ resources affects all the other resources in an organization. Question 38 options: physical human financial information inventory

operations

Which of the following describes the managerial activities used by an organization to transform resources into products or services? Question 45 options: capacity product-service mix operations management manufacturing process control

operations management

A food distributor provides ____ utility by transporting the food to be sold from the warehouses to the retail outlets. Question 42 options: form time place product tangible

place

Which type of change is associated with lower risk? Question 1 options: internal sequential reactive external planned

planned

Which type of change is designed and implemented in an orderly and timely fashion in anticipation of future events? Question 2 options: planned change reactive change involuntary change organic change crisis change

planned change

Decisions regarding quality, cost, and design of products and services are all part of the ____ mix. Question 44 options: product-capacity product-service facilities-service service-location layout-process

product- service

Annika is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She also understands what the organization expects her to contribute. She has made a(n) ____ with her new employer. Question 11 options: inducement psychological contract contribution person-job fit written agreement

psychological contract

When a leader has a high degree of charisma and loyalty, they also have a high degree of ____ power. Question 19 options: referent reward reward coercive expert

referent

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the ____ industry. Question 49 options: service manufacturing automotive importing electronics

service

During the decline of the manufacturing sector, a tremendous growth in the ____ sector kept the U.S. economy from declining at the same rate. Question 50 options: coal service agriculture steel electronics

service

Speedy Dry Cleaning is a(n) ____ organization because it creates time utility for its customers. Question 41 options: manufacturing production service optimal agricultural

service

Which type of control focuses on how effectively the organization's corporate, business, and functional plans are succeeding in helping the organization meet its goals? Question 37 options: physical strategic information financial structural

strategic

A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n) ____ group. Question 32 options: functional task interest work team change

task

Gore Associates Inc., is considering giving workers who perform tasks more responsibility for their performance. This includes giving those workers greater authority and the freedom to make more decisions. Gore Associates is considering reorganizing into ____. Question 34 options: functional groups quality circles teams interest groups informal groups

team

Anke is writing a proposal to a customer to explain how Anke and her team will perform work for the customer. In the communication process, which role will this customer play? Question 30 options: encoder receiver channel sender medium

the receiver

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change? Question 3 options: implementing recognizing refreezing transforming unfreezing

unfreezing

Legislation was passed specifically to extend affirmative action to veterans of what war? Question 9 options: World War I World War II Korean War Vietnam War Gulf War

vietnam war