Toyota

Certified Used Vehicles- Roadside Assistance Protection

1 year from the date of used purchase. 24/7 in the Continental US or Canada. Provides: towing, flat tire changes or repair, dead battery jump start, lockout service, emergency fuel delivery of 3 gallons. Call (800)297-0486 with VIN, Name and Address, Plate #, and location

Certified Used Vehicles- How to get assistance

1. Contact the Toyota Dealership's Customer Relations Manager- for questions, concerns or complaints 2. Call the Toyota Customer Experience Center- still need assistance after talking to the manager (800)331-4331 Also information on the Warranty- pg 4 Roadside assistance- pg 4 To provide the best assistance please have VIN, current mileage, names of selling and servicing dealership and phone number

160 point QA Inspection- Additional Inspection Items when applicable

1. Fade away dome light operates 2. Sunroof/ convertible top operates 3. Convertible top lockout function operates 4. Radio security codes cleared 5. Navigation system operates 6. Transfer case smoothly switches from and into 4WD 7. Truck bed in good condition 8. Truck bed liner in good condition and secured 9. Tailgate operates 10. Backup cam operates 11. Bluetooth searches for signal 12. SOS light illuminates green 13. Lane Keep Assist operates 14. Dynamic Radar Cruise Control/ Pre Collision Systems operate 15. Intelligent Parking Assist operates

Gault Auto Mall Sales Process

1. Meet and Greet 2. Investigation- needs assessment 3. Presentation 4. Assume the test drive 5. Re-summarize 6. Trial close 7. Sales consultant, silent appraisal 8. Sales manager introduction 9. Sales manager trade appraisal 10. Service walk 11. Transition to presentation of numbers 12. Present numbers 13. Close 14. Proper Finance TO 15. Set up time for delivery 16. Delivery 17. Followup

Credit Application Important Things to Fill Out (by line)

1. Name and birth date 2. Residence address, how long they have lived there, SSN 3. Lease billing address if different 4. Vehicle garaging address if different 5. Previous addresses to cover 3 years of residence 6. nothing, just phone numbers not necessary 7. Occupation 8. Employment address Skip to gross income Section 2 if they are applying with co-applicant Section 3: If they own or rent and what their monthly housing payment is On back GET THEIR SIGNATURE AND DATE

Advantages of buying Toyota Certified

12 month 12k comprehensive warranty 7 year 100k powertrain warranty 1 year roadside assistance 160 point QA inspection CARFAX report Monthly savings with new-car finance rates and terms Warranty honored at over 1,400 Toyota dealers in US and Canada Reconditioned to Toyota's exacting standards by factory-trained Toyota technicians

Certified Used Vehicles- Limited Comprehensive Warranty

12 months or 12,000 miles from odometer on date of purchase. Covers "bumper to bumper"

New Vehicle Warranty

3 years/36k miles of basic coverage 5 years/ 60k miles of powertrain 5 years/ unlimited miles rust through coverage

Certified Used Vehicles- Limited Powertrain Warranty

7 years or 100,000 miles. Covers any repair or replacement of components which fail under normal use.

Certified Used Vehicles- Hybrid battery warranty

8 year, 100,000 miles and 174 point QA Inspection

Certified Used Vehicles- extended protection

8 years or 125,000 miles

New Hybrid Warranty

8 years/100k miles for hybrid-related components 5 years/60k miles powertrain 5 years/unlimited miles for rust through coverage

Automatic High Beams

Activated at speeds 25 and above, it uses an in-vehicle camera to detect headlights of oncoming vehicles and taillights of preceding vehicles, then toggles between high and low beams to provide appropriate amount of light

Certified Used Vehicles- what is covered by the limited comprehensive warranty?

All manufacturer-original equipment parts installed bu the manufacturer or your selling dealer, unless otherwise excluded

ABS

Anti-lock brakes- helps prevent the wheels from locking when brakes applied firmly or on slippery surfaces

Safety Connect

Assistance can be sent directly to vehicle with GPS location

Sales Process Step 4

Assume the test drive- explain technology, sales consultant drives first, minimal talking

Entune Audio has...

Bluetooth, entune 3.0, Scout GPS Link

Entune Audio Plus has...

Bluetooth, entune 3.0, Toyota Remote, and Scout GPS Link

Entune Premium Audio has...

Bluetooth, screen GPS, entune 3.0, Toyota remote

Service Connect

Can give updates on everything from fuel level and mileage to maintenance alerts and more via email or the Toyota Owners mobile app

Sales Process Step 13

Close- manager involvement if needed, sign off on numbers, order credit app, proper TO process, customer interview

Wi-Fi Connect

Connect up to 5 device to Wi-Fi with in-vehicle 4G LTE hotspot with verizon

Sales Process Step 16

Delivery- review paperwork, review vehicle, set first service appt

EBD

Electronic brake distribution- uses ABS to distribute force between the front and rear wheels

160 point QA Inspection- 56

Emissions and state inspections

160 point QA Inspection- 140-142

Engine Compartment- clean and properly dressed

Certified Used Vehicles- Limited Comprehensive Warranty Substitute Transportation

Entitled to reimbursement for transportation expenses up to $50 per day for up to 5 days- valid rental receipts required

Remote Connect

Entune 3.0 app lets you lock and unlock doors, start engine, find vehicle in parking lot, monitor guest drivers and get vehicle status notification

160 point QA Inspection- 132-139

Exterior Appearance- exterior is washed and clean, paint isn't scratched etc, wheel wells clean, tires are clean

160 point QA Inspection- 153-158

Exterior Repairs- no dents or dings, no mismatched colors or improper repairs

Sales Process Step 17

Followup- within 24 hours, remind about survey

160 point QA Inspection- 35-55

Frame, structure and underbody- underbody aligned and in good condition, suspension works, struts and shocks checked, power steering works with no leaks, wheel covers secure, tires inflated, minimum of 5/32" tread depth, 4 tires are same brand, model, size, etc, brake line, brake pads, brake rotors and drums, exhaust, engine/transmission mounts, drive/axel shafts, CV joints, engine for fluid leaks, transmission pan

160 point QA Inspection- 71-131

Functional and walk around- Owner's manual in possession, fuel gauge works, battery voltage gauge, engine temp gauge, horn, airbags present and not deployed, all lights work, turn signals work, hazards work, all mirrors, no cracks in glass, window tinting is legal, window and window locks work, sound system works, clock works, ashtrays work, inside in good condition, floor mats, doors and locks operate, keys work, theft deterrent system, seats and heaters operate, emergency trunk release operates, spare tire present, removal of aftermarket items

Destination Assist Connect

Get directions and destination delivered by a real person with 24-hour, en route navigation assistance

Certified Used Vehicles- Hybrid Components in the 160 point QA Inspection making it 174

Hybrid battery, battery control module, hybrid power management control module, electric motor/generator, ECVT operate smoothly and properly, power inverter, inverter coolant level, EV/Eco/Power modes operate properly, Transaxle park mechanism, MID operates, touch tracer display operates, remote air conditioning works, solar powered vents operate

160 point QA Inspection- 143-152

Interior Appearance- clean and free of stains and odor

160 point QA Inspection- 159-160

Interior Repairs- no wear or fading, no improper repairs

Sales Process Step 2

Investigation-needs assessment, bring customer inside, gain information, ask fact finding questions

Prius C models

L and LE

Corolla models

L, LE, LE ECO, SE, XLE and XSE

Sienna models

L, LE, SE, XLE, LIMITED, LE with Auto Access Seat and XLE with Auto Access Seat

Camry models

L, LE, SE, XLE, XSE, XLE V6 and XSE V6

Highlander models

LE, LE PLUS, XLE, SE and LIMITED

Camry Hybrid models

LE, SE and XLE

C-HR models

LE, XLE and LIMITED

Highlander Hybrid models

LE, XLE and LIMITED

RAV4 models

LE, XLE, ADVENTURE, SE, LIMITED and PLATINUM

LDA w/SA

Lane Departure Alert with Steering Assist

Certified Used Vehicles

Less than 6 years old, less than 85,000 miles, 160 point QA inspection completed, CARFAX report is completed for each vehicle prior to certification, certified customers are eligible for standard new-car financing rates, reconditioned to Toyota's exacting standards (anything less than 1/2 is replaced)

Full speed dynamic radar cruise cotrol

Lets you drive at a preset speed and uses vehicle-to-vehicle distance control to adjust speed and maintain a preset distance. It will slow your car down without deactivating cruise control

Sales Process Step 1

Meet and greet- proper word track, body language and eye contact

Accessories Warranty

Most have 12-month coverage. For accessories purchased at the time of the new vehicle it is 3 years/36k miles with the limited warranty. Accessories purchased after the new vehicle is purchased, it is just 1 year unlimited miles from date of installation or for the remainder of the applicable new vehicle warranty whichever is greater except car covers

Dynamic Navigation

Most up-to-date data, routes, and POI on an embedded system

Prius models

ONE, TWO, TWO ECO, THREE, THREE TOURING, FOUR and FOUR TOURING

Prius Prime models

PLUS, PREMIUM and ADVANCED

PCS w/PD

Pre-Collision System with Pedestrian Detection In-vehicle camera and radar that determines frontal collision

Sales Process Step 12

Present numbers- transparent negotiation over phone or in office, objection handling

Sales Process Step 3

Presentation- bring vehicle to customer, comfortable temp and seat position, present features and benefits

Sales Process Step 14

Proper finance TO

Road Sign Assist

RSA uses a forward-facing intelligent camera, can detect speed-limit signs, stop signs, do not enter signs and yield signs and display them on the MID

Sales Process Step 5

Re-summarize- retouch on their needs assessment, ask questions you already know the answer to

160 point QA Inspection- 2-34

Road Test- cold engine works, engine reaches normal operating temp, engine components work properly, brake works, no vibrations and noises while using brakes, ABS works, seat belts are functional and look correct, steering wheel works, drives straight, wiper operates at all speeds, washing fluid sprays, speedometer works, cruise control operates, heat and AC works, no abnormal noise or vibration, no wind or road noise

Corolla Hatchback models

SE and XSE

Tundra models

SR, SR5, LIMITED, PLATINUM, 1794 EDITION and TRD PRO

Tacoma models

SR, SR5, TRD SPORT, TRD OFF-ROAD, LIMITED and TRD PRO

4Runner models

SR5, TRD OFF-ROAD, LIMITED and TRD PRO

Sequoia models

SR5, TRD SPORT, LIMITED and PLATINUM

Sales Process Step 7

Sales consultant, silent appraisal- touch any impurities, proper word tracks "the car you're selling us," does the vehicle have 2 keys? have customer read odometer

Sales Process Step 8+9

Sales manager introduction and sales manager trade appraisal

Sales Process Step 10

Service walk- hours of operation, how we do service and why they should come back, courtesy shuttle

Sales Process Step 15

Set up time for delivery- thank customer, attempt to spot every customer

Brake assist

Supplementary brake force to assist a driver who cannot generate a large brake force during emergency braking

Certified Used Vehicles- Limited Comprehensive Warranty Travel Protection

Toyota will reimburse your overnight lodging expenses up to 5 days ($100 per night) if you are more than 150 miles from your home

TRAC

Traction control- helps restrain slippage when accelerating on a slippery surface

Sales Process Step 11

Transition to presentation of numbers- make them feel comfortable, input stock # and payoff, explain situation to sales manager

Sales Process Step 6

Trial close- isolate rejections and re-summarize

160 point QA Inspection-57-70

Under hood- belts and hoses, labels and decals, air filter battery, charging system operates, engine coolant level, engine oil and filter, evidence of oil gel, fluids at proper levels

160 point QA Inspection- 1

VIN and Dealer Code Check- vehicle history report and make sure recalls are taken care of

STAR Safety System- Standard on all Toyota Vehicles

Vehicle Stability Control (VSC), Traction control (TRAC), Anti-lock brakes (ABS), Electronic brake distribution (EBD), Brake assist

VSC

Vehicle stability control- restrain sideways slippage of the vehicle during cornering

Lane Tracing Assist

When this and dynamic cruise control are enable the vehicle is designed to use visible lane markers and or a preceding vehicle to keep the vehicle centered while also displaying the position on the MID screen

Steps to set up Entune Dealer

With Guest, the Dealer does: 1. Login to Dealer Daily 2. Click vehicles 3. Click Toyota Connected Services to be taken to portal 4. Click Toyota Owners Search 5. Enter email or First and Last and then click Submit 6. If not found search again or Create New Account 7. If creating new account enter First, Last and Email and then click Create Account 8. Click Full Enroll, verify guest's identity and click Agree 9. Input VIN and then click submit- new guests will receive an account activation email and need to activate the account and should select full enroll Dealer alone does: 10. Confirm applicable Connected Services are selected then click Continue 11. Review and select both opt-ins for data transmission and click Continue 12. Fill out profile information if prompted to do so 13. Click confirm order 14. Either click Read Here or Print to read the user agreement 15. Authorize and click Submit. System displays the authorized guest's name and email address for remote connect and then click Submit 16. Ensure guest downloads Entune 3.0 apps Guest has to 17. Activate account and create login info and select a preferred servicing dealer 18. Guest receives an email with authorization code, press Menu and then Apps. Press communication and then remote connect and enter the code. Press Submit

Dealer Express Registration Entune Setup

With guest, dealer does 1. Open the Toyota Pocket Source App on phone and scroll to Toyota Connected Services and sign in 2. Tap the menu button and then Toyota Owners Search. If no account create one 3. Tap Express Enroll and verify the guest's identity and click agree. Input VIN and Submit Guest 4. Activate My Account fill in information to create account. Enter VIN and click Submit 5. Select a preferred servicing dealer. Click Learn and Enroll to be taken to Service Selection. Confirm applicable connected services and click Continue 6. Review and accept both opt-ins and click Continue. Fill in info if needed 7. Either click Read Here or Print to read the user agreement, agree and Submit. Click Submit after the email and name pop up 8. Ensure guest has the app 9. Guest will receive a code in head unit press Menu and then Apps. Communication and then Remote Connect and enter code and hit submit

RAV4 HYBRID models

XLE, SE and LIMITED

Avalon Hybrid models

XLE, XSE and Limited

Avalon models

XLE, XSE, Touring and Limited