Unit 8A

The manager of a small hand-made ice cream store is getting complaints from customers that they, "had to wait a really long time" before getting served. What might be the best dimension of the employee's work performance for the manager to measure?

Timeliness

When delivering constructive feedback, deliver it using calm, concise statements

Using constructive feedback should be delivered immediately, done in private, use "I" statements, and delivered in a calm, concise manner.

When using a BARS, the X the score the Y the performance

X = Higher Y = Better

When selecting pinpoints in an organizational setting, the most important question to ask is, "Did the pinpoint have an influence on ____?"

a business opportunity (result)

The primary tool used to monitor quality is a behaviorally

anchored rating scale

Jonathan is observing a staff member as she implements discrete trials. Calculate the integrity for the following set of observation data. Implementation of the procedure was as follows: Obs 1: correct Obs 2: incorrect Obs 3: correct Obs 4: correct Obs 5: correct Obs 6: correct Obs 7: incorrect Obs 8: incorrect Obs 9: correct Obs 10: correct

70%

In a staff training (OBM) context, reactivity is best defined as:

A change in performance of an individual, usually in the desired direction, when observed

Select the best use of tangibles from the following list:

A customized item that celebrates goal achievement

When using a point system there should always be:

A goal

Which of the following describes the best situation in which to use classroom training for employees?

A new organization-wide policy is implemented

When verbally describing a new task to staff, one should include:

A rationale for why the skill is being taught

In a business setting acceleration targets are more common than deceleration targets.

Acceleration targets are much more common in business setting. Even targets that often present as deceleration are actually just acceleration targets (ex., coming to work late can not decrease, but arriving on-time can increase).

All things being equal, a behavior analyst would likely select which of the following to train employees?

Behavior skills training (BST) Behavioral skills training is the most comprehensive form of training that is conducted in the natural environment. This method is most likely to promote generalization and retention of skills. Classroom training provides little if any opportunity to practice; verbal instructions only is even less performance based, since it typically involves no criterion based tests; and handouts with fill in the blanks are similarly ineffective when it comes to anything but verbal skills (as opposed to performance). Being able to talk about something is not necessarily being able to do it. It can help, but it is not the thing itself.

A manager states she has tried to use reinforcement but it did not work. The main problem with that statement is:

By definition, if a consequence fails to increase behavior, it cannot have been a form of reinforcement

What tool could be used to measure staff behavior, promote self-monitoring, and sometimes collect data on client behavior?

Checklists

Which component separates staff-training, which is based on the principles of behavior analysis, from most other forms of training?

Competency criteria

A behavior analyst is using self-report as part of the staff program monitoring plan. They should also use:

Direct observations

A computer screen is incorrectly angled, creating strain on the employees' necks. What type of intervention is needed?

Equipment and processes

According to the outcome management process, a behavior analyst who has conducted an assessment on a young child's self-injury would first need to establish outcomes for the client and write a behavior plan. Then she would have to:

Establish target behavior for the staff members

Extinction would likely need the greatest level of treatment integrity

Extinction procedures must be implemented with near perfection or the target behavior may be inadvertently maintained on an intermittent schedule. The other listed procedures (DRA, DRO and NCR) are typically more robust, and will likely still have some effect even if not implemented with perfect fidelity.

Which of the following would be the best pinpoint for employees?

Greeting customers within 5-seconds of entering the store

Which of the following is the best example of constructive feedback:

I think it would be better if we all greeted every parent as they enter so that they all feel welcome

Set goals in a work environment should be difficult, but achievable

In general, goals should be challenging, and never achieved immediately and with little effort, especially if large rewards are tied to the completion of the goal. Goals achieved through hard work can provide a sense of accomplishment, simply from the change in the environment that results from the task completion, above and beyond delivered "reinforcers". Goals should not be confusing. Upper management is typically unaware of the needs of groups operating at a much lower level within the organization. Goals may focus on both targets for increase and reduction (fewer absences without notification, fewer accidents at work)

Blake is supervising staff one evening. He observes a staff member running a redirection program ten times. His data matches what the staff member recorded on 70% of observations. Tom, the BCBA, upon reviewing this data should:

Investigate why the agreement between the two was so low

Shirley notices that her staff members are not putting away their tools at the end of the day. She places a small sign in their work area. This sign depicts a hand placing a tool back into its designated container. Which intervention is Shirley using?

Job aide

One of the primary reasons to use a point system is that:

Not all pinpoints are equally important

OBM could best be described as being related to ABA in that:

OBM is a sub-discipline of ABA

Which behavior would be the best to target based on its results (permanent products)?

Parking cars correctly

Mark is a manager in a small human service organization. He decides to use a sign-in/sign-out timesheet to measure "arriving to work on time." What type of measure is Mark using?

Permanent product measure

The first step when monitoring staff member performance is to:

Pinpoint the target behavior

When collecting data on staff performance it would be best to take the data and:

Publicly post group data

John is lecturing to a group of new staff members. He notices that the staff members are not attending to his lecture. To remedy this he decides to use active student responding. Which would probably be the best option to make sure that he gets feedback and his students respond?

Response cards

Three teaching assistants carry out a behavior program written by Ron, a BCBA. Ron monitors their performance at least three times per week. First, he approaches an assistant and informs them that he will be monitoring treatment integrity. Next, he sits a short distance away, and collects data as the assistant works with the student. When the monitoring period is over, Ron graphs the data and posts it in the break room without further comment. What step did Ron miss in performing a proper monitoring sequence?

Ron neglected to provide feedback shortly after monitoring

Which variable applies to human behavior but not to animal behavior?

Rule governance

When using feedback we would attempt to deliver more Positive feedback than Constructive feedback.

Significantly more positive feedback should be delivered than corrective feedback. Delivering enough positive feedback is actually a difficult thing for many supervisors. Negative feedback is not a term used commonly used.