Walmart assessment
A customer/member owes $10.51 and pays $50.00 in cash. The change due is $39,49, Provide the amount owed using the smallest number of bills and coins possible.
1- $20 1- $10 1-$5 4- $1s 1 quarter 2 dimes 4 pennies
I work best in steady, relaxed/ fast- past work environment
Fast paced- most like me
I have never made mistakes at work
Mostly like me
People come to me for a positive pov
Most like me
Success is what drives me in my work
Most like me
Work should be as perfect as possible the first time around
Most like me
I work efficiently in highly stressful situations
Most like me
I dislike/ enjoy competing with others
Competing- Most like me
During a busy time at the bakery counter, a loyal customer/member stops you to chat. As he's talking, you notice a customer/member nearby that needs help. What would you be most and least likely to do?
Most Apologias and tell him you see another customer/member Least In order to keep him happy, allow him to continue his story until he is finished
Some opening and closing shift associates are upset with how each group is leaving their areas. They disagree on who is responsible for each task. What would you be most and least likely to do?
Most- Create an action plan to improve shift changes and clarity duties. Ask for feedback on the plan, and hold associates accountable for sticking to it. Least-Give your associates time to resolve the issue. Check in frequently to ensure progress is made.
A customer/member tries to use a coupon that is only good for full- priced items to purchase an item that is on sale. She becomes confused when you explain that she can't use the coupon. What would you be most and least likely to do?
Most: Apologize for the confusion and explain that the coupon only applies to full-priced items. Least:Find your supervisor and ask it he can approve the discount.
One of your associates continues to show up late for work. You have mentioned this to him before, and he says it will get better. Conversations are becoming tense and awkward. What would you be mast and least likely to do?
Most -Have an honest conversation with the associate, Toll him you appreciate his work, but he needs to start showing up on time as it impacts the entire team. Least -Tell him his behavior needs to change immediately or there will be consequences.
Your newest coworker is not as productive as other members of your team. You and your coworkers have to work harder to make up for this. What would you be most and least likely to do?
Most Give her advice and tips for how to get things done correctly and efficiently Least Be patient. Give her more time to learn the job so that her productivity will increase.
You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do?
Most: Ask ypur coworker if it can wait until you are finished with your task because you have a deadline. Least: Tell your coworker that you will help in a few minutes if you can reach a good stopping point.
A customer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the customer/member wants it sooner. What would you be most and least likely to do?
Most: Let her know you have a similar, less expensive phone in stock. Ask if she would like to learn more about it. Least:Apologize and let her know that your store usually has large stock and will have the phone available again ven soon.
A customer/member owes $11.02 and pays $100.00 in cash. The change due is $88.98. Provide the amount owed using the smallest number of bills and coins possible
4- $20s 1- $5 3- $1s 3 quarters 2 dimes 3 pennies
I always go beyond my job duties at work
Most like em
Frequently I spend time helping coworkers with their work
Most like me
I always do more than what is required at work
Most like me
I always look on the bright side of things
Most like me
I always treat people fairly
Most like me
I enjoy competing with others
Most like me
I enjoy fast paced hetic days
Most like me
I have full confidence in my ability to succeed
Most like me
I prefer goals what push me to the limits of my ability
Most like me
I strictly follow rules even when others don't
Most like me
I try to do things as my manager asks
Most like me
I try to do things my manager wants
Most like me
It is best to tell the complete and honest truth, even if it hurts someone feelings
Most like me
It is critical to take the time ensure the accuracy of one's work
Most like me
Most people look out for the well being of others
Most like me
Most people treat others fairly and honestly
Most like me
People can not always expect others to help them finish their work
Most like me
A cashier asks for your help as a customer/member wants to make a return one day beyond the return window. You can make some exceptions, but too many will affect store profits. What would you be most and least likely to do?
Most- Apologize, but explain the policy's set timeline for returns. Stick to the policy to protect profits. Least- Offer store credit for the price of the product. It's still a loss, but will lessen the impact.
The overall sales for your store are very strong. You are exceeding your overall goals. However, there are a couple of departments where there are some performance issues. What would you be most and least likely to do?
Most- Do some investigating, Talk to a few members of the poor-performing departments and try to figure out exactly why they are not meeting goals Least- Try to motivate the poor-performing departments. Show them how the other departments are performing. Tell them you are confident that they can perform at similar levels
Your team is struggling; there have been missed goals, more complaints, and attendance issues. You believe this is due to a decrease in team morale. What would you be most and least likely to do?
Most- Don't try to fix everything at once. Focus on one key metric and set goals for your team Least - Hold your associates accountable for the problem. Try to change their attitudes and challenge them to create a solution. Rely on them to raise morale
One of your best performing associates has seemed distracted recently, resulting in declines in sales. You've asked if anything is wrong, and she said everything's fine. What would you be most and least likely to do?
Most- Give her specific examples of where her performance is slipping and ask what you can do to help Least- Make her aware of the sales trends, then be patient and give her time to bring her performance back up to where it was
One of your associates continues to make the same mistake when stocking shelves. You have provided him with this feedback multiple times, but the mistake keeps occurring. What would you be most and least likely to do?
Most- Immediately set up a short training session with the associate, Show him the correct method and make sure he can do it. Least- Make a note of this and highlight it during your next meeting. Be honest and upfront with him. Make sure he understands that he must not make this mistake.
Your new team is working hard, but they are all less experienced than you and don't complete their tasks as quickly. What would you be most and least likely to do?
Most: Remind your coworkers of performance expectations and that they need to be working harder to complete tasks Least: Give your coworkers more time to figure out how to do the task; they likely just need more practice with what they've already learned
A coworker did not clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker. What would you be most and least likely to do?
Most: Tell him he should be more careful because his work area could have resulted in an accident Least: Say nothing to him because the problem has been taken care of
You are working closely with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method What would you be most and least likely to do?
Most: Tell him you like to learn more about his technique, Inform him you have other methods that have worked well in the past. Least: Your coworker's method works just fine, avoid upsetting him and compile the tasks
Your shift's productivity is slow because one person is not pulling his share. The rest of the team is getting upset. What would you be most and least likely to do?
Most: Tell the struggling team member to work faster because he is holding the team back Least: Recognize that everyone has a bad day once in a while Focus on your own work, not someone else's.
