Week 3

as the newest EHR implementation specialist in the department, Sarah brings a homemade treat to share with her co-workers every Friday. This is an example of which level of Maslow's hierarchy of needs

BELONGING AND LOVE

after retiring from University Hospital, Mark is hired back as a temporary cancer registrar to help reduce occasional abstracting back clogs. This is an example of

BRIDGE EMPLOYMENT

After retiring from University Hospital, Mark is hired back as a temporary cancer registrar to help reduce occasional abstracting backlogs. This is an example of:

Bridge employment

this motivational theory supports the idea that employees are motivated when they feel that they contribute to an organization is matched by what they receive a way of salary benefits and job security

EQUITY THEORY

How do the concepts of diversity and inclusion differ?

Inclusion is the result of successful diversity management

this team member has responsibility for all administrative aspects of the team functions of assigning tasks, calling meetings, running meetings, and resolving conflicts.

LEADER

during this last stage of Team growth, team members complete the goals assigned to them working together consistently in affecting effectively

PERFORMING

which of the following is an example of intrinsic element of motivation

PERSONAL FEELING OF SATISFACTION

Which of the following is an example of an extrinsic element of motivation?

Promotion to a new position

when given a choice, people prefer to spend time with others whose values are like their own. This is referred to as

SIMILARITY-ATTRACTION

the US Bureau of Labor Statistics indicates that over the next 10 years which of the following will occur?

THE AGE 55 AND OLDER LABOR FORCE WILL INCREASE AND THE AGES 16 TO 22 WILL DECREASE

team charter

This is a document that clearly defines the expectations of the team, details the mission and vision of the team, provides the scope, sets the boundaries, names the leader in members, and identifies the key outcomes.

operant conditioning

a behavior that is associated with a positive or negative reward, and is modified or learned over time. For example, when an employee exhibits a desired behavior and a positive reinforcement is given for that behavior, overtime the employees more likely to repeat the desired Behavior as she learns to associate that behavior with a positive reinforcement.

herzberg's two Factor Theory

also known as the motivation hygiene Theory, Herzberg defined to motivational elements motivators and hygiene factors.

Affinity groups

are a way for social groups to come together in the workplace. Affinity groups are formed by employees with common interests. They come together for a specific purpose such as mentoring continuing education or participation in a service project.

Hygiene Factors (Herzberg)

are elements that can provide job dissatisfaction to employees and consists of company policies, supervision, working conditions, and financial rewards, these items are not motivators but rather indicate whether an employee is happy or unhappy, and can act as demotivators

motivators

are elements that can provide job satisfaction to employees and consists of achievement, recognition, the work itself, advancement, and responsibility.

informal teams

are employees who develop groups around shared interests that may or may not pertain to organizational business.

cross-functional teams or inter-disciplinary teams

are made up of members from different departments. Cross-functional teams work best when the problem to be addressed requires input from different sources.

formal teams

are structured, assigned a charter, and usually proceed with meetings, minutes and agendas. Members are assigned by the team sponsor. Formal two teams can be short-term, as in the case of planning for a department relocation or long-term as evidence by a hospital infection control committee.

extrinsic or external motivating factors

are tangible and obvious to others. These might include a promotion or a salary increase. At the same time, motivation is a highly personal topic

virtual teams

are teams who whose members are geographically distributed, requiring them to work together through electronic means with minimal face-to-face contact.

job design changes

are used to motivate employees by making their jobs more interesting and increasing an individual's usefulness throughout the organization.

According to Herzberg's Two-Factor Theory, which of the following is considered to be a motivator or job satisfier?

career advancment

intrinsic for internal motivating factors

come from within the individual. There may be an inner drive to succeed, or intangible feeling of accomplishment and a job well done

the recorder

create a meeting agenda, takes and distributes meeting minutes, helps to create charts, and sends out necessary correspondents.

team members

do the work of the team such as participating in discussions, putting forth ideas, sharing Solutions, carrying out assigned tasks, and supporting team actions in their individual work areas.

what motivates an employee at the start of their career

does not necessarily continue to motivate after 20 years on the job. What motivates one employee may not motivate a different employee doing the same type of work.

This motivational theory supports the idea that employees are motivated when they feel that what they contribute to an organization is matched by what they receive in the way of salary, benefits, and job security

equity theory

success factors for virtual teams include the following

establish trust, support diversity, communicate, create clear goals, recognize team members

there are four stages of team growth:

forming, storming, norming, performing

Jennifer has been steadily increasing her coding productivity each quarter by reaching a slightly higher target of outpatient records coded each day. The targets are mutually agreed upon by Jennifer and her supervisor, and Jennifer takes pride in meeting the new targets each quarter. This is an example of what motivational theory?

goal setting theory

reinforcement theory of motivation

he's built on the incentive and reward concept. Employees are motivated to perform in relation to incentives or positive reinforcement as well as disincentives or negative reinforcement. Reinforcement Theory also introduces the concept of operant conditioning.

A group of HIM employees gather each day for one week at lunch to plan a baby shower for their supervisor. This is an example of what kind of team?

informal

a group of h i m employees gather each day for one week at lunch to plan a baby shower for their supervisor this is an example of what kind of team

informal

10 factors that affect employee motivation

interesting work, good wages, full appreciation of work done, job security, good working conditions, promotions and growth in the organization, feeling of being in on things, personal loyalty to employees, tactful discipline, sympathetic help with personal problems

work-life balance

involves balancing career demands with personal and family needs.

A team

is a group of people working together to achieve a common goal for which they hold themselves accountable.

job enlargement

is a horizontal expansion of an employee's duties. Tasks are added to their current job, but employees have the same degree of autonomi and responsibility. An example of Jar job enlargement would be adding outpatient coding to an inpatient coding position. DOES NOT REQUIRE NEW SKILL SETS

social identity

is a person sense of belonging to a social group. people identify with more than one social group

job enrichment

is a vertical expansion of a person's duties. Generally, a new skill set is required and responsibilities and job autonomi are increased. An example of job enrichment would be requiring clinical documentation specialist to prepare and present documentation tips and query examples to physicians at monthly medical and surgical department meetings. DOES REQUIRE NEW SKILL SETS

goal setting Theory

is based on the premise that employees respond best when goals are clearly defined and feedback is provided about goal progress. The positive impact of the goal-setting theory on employee motivation is found in the employees commitment to the goals that have been set. Goals must be challenging yet attainable and specific rather than vague

the timekeeper

is responsible for keeping meetings on track by managing time. The timekeeper tells all members how much time that has been spent on a topic and if too much time is being spent on a particular agenda item.

morale

is the feelings of enthusiasm and loyalty that a person or group has about a task or job.

motivation

is the forces acting on or within a person that caused the person to behave in a specific, goal-directed manner.

workplace diversity

is the set of individual group and cultural differences employees bring to an organization

team leader

is usually selected by the sponsor, although team members may have input. 18 ml is responsible for the administrative aspects of teen management like sitting and running meetings, assigning tasks, keeping the team focused, resolving conflicts among members, communicating with the team sponsor, and making sure that the resources are being used efficiently

Betty is the senior transcriptionist at Memorial Hospital. Her supervisor paired Betty with the newest transcriptionist so that Betty might transfer some of her insight and expertise before she retires. This is an example of:

knowledge management

This team member has responsibility for all administrative aspects of the team functions of assigning tasks, calling meetings, running meetings and resolving conflicts.

leader

similarity attraction

means that overall people prefer to interact with others who are similar to themselves. when given a choice people prefer to spend time with others whose attitudes and values are like their own

team facilitator

or coach, who is present at meetings but is neither the leader nor a member. The facilitator understands the team process, and is available to assist with the mechanics of the team process, but he or she is not concerned with the outcome of the project as much as they're concerned that the team functions productively. the facilitator provides coaching on how to run a meeting, assign tasks, and make decisions

job rotation

requires employees to rotate among different tasks or jobs, usually at the same level. Employees learn new job tasks and job rotation efforts offers a break from the monotony of a repetitive job.

which of the following has little to no impact on employees job morale autonomy, positive feelings about management, size of the organization, workplace safety

size of organization

Sara is the team leader for the remote coding project team at her hospital. Sara reports to the chief financial officer (CFO). The CFO reports the remote coding team's progress to the board of trustees and maintains overall responsibility for the project. The CFO holds what team role?

sponsor

Equity Theory of motivation

suggest that employees are motivated by the balance of their inputs in relation to their outputs as compared to both their employer and other workers. In other words an employee is motivated to do well when they believe what they contribute to a job in the way of effort, skills, loyalty and trust is equally matched by what they receive from a job in the way of salary, benefits, recognition, and job security.

Forming

team members are established, task defined, and behaviors and ground rules are outlined.

norming

team members make progress on their work, overcoming differences and accepting the establish ground rules.

Performing

team members perform consistently to get work done, choosing and implementing changes and working through group problems.

Storming

team members work together to learn to effectively manage differences of opinions and outright conflict so collaboration can occur and move the project forward.

team sponsor

the individual who initially brings the team together and assigns their charter

Maslow's hierarchy of needs

this Theory puts forth the idea that individuals are motivated based on a hierarchy of needs. As each need is met, the individual moves to the next level in an attempt to satisfy the next need. When represented as a pyramid, the foundational base represents physiological needs of food, water, and shelter.