9-16
According to Harrisburg to keep a worker satisfied or motivated the manager should
Give recognition to employee
According to theory X workers _____their work
Dislike every facet of
The tenacity in which the company's employees enforce this ruling is based on how the employees predict customers will react to the news this is the application of _____ theory
Expectancy
According to hersburg _____f actors must be present to prevent work satisfaction but these factors cannot serve as a source of satisfaction or motivation
Hygiene
According to theory y workers _____their work
Like delegation and responsibility in
Which of the following statements about mazzle's hierarchy of needs is true
Maso claimed an upper level of need was not active until a lower level of need was satisfied
According to Frederick Taylor scientific management theory the most important motivator in the workplace is
Money
In hersburg's theory salary is an example of an
Motivating factor
Is something that prompts an individual to release his or her energy in a certain direction
Motivation
Is according to Harrisburg hygiene factors are
Potential job dissatisfiers
Which of the following is not an example of a job satisfier
Salary and Fringe benefits
In hersburg model which were falling would be an example of hinging factor
Supervision
According to expectancy theory the probability of an individual acting a particular way depends on the strength of the individuals belief that
The act will have particular outcome and whether the individual values that outcome
Safeway stores has installed dashboard computers in their trucks to monitor the delivery truck drivers as they work their routes safely is checking on drivers to make sure they are working this Mrs. Of employees derives from the trust in the veracity of
The theory X style of management
The blank style of management is based on a pessimistic view of the human nature and assumes that the average person dislikes work we'll try to avoid work prefers to be directed of voice responsibility and wants security above all else
Theory X
West Johnston overheard his manager say work is as natural as play and workers seek more job responsibility in this statement supports
Theory Y assumption
Which of the following statements about theory Z style of management is true
Theory Z contains many elements from Japanese management
An article on the health care industry revealed several assumptions that healthcare administrators have adopted during the last decade the administrators assume they're one employees have several interests other than work and will work only to the degree in a sign to employees will exact additional responsibilities only if they receive rewards and 3 employees exhibit little loyalty and will leave employment for reasons that are in their short term interest these assumptions lead to support the _________approached to management
Theory x style of management
_____ Is responsible for identifying the theory style of management
William ouchi