AIS CH 16
After implementing enterprise IT, organizations have difficulty assessing its benefits because it becomes in one or more organizational processes.
Blank 1: embedded
The balanced scorecard framework uses accounting-based measures of performance in the perspective.
Blank 1: financial
Match the actions that take place with the name of the balanced scorecard management process step.
Formulate-Identify ways the company can compete Translate-Establish long-term budgets Link-Prepare operating budgets and operate processes Monitor-Track performance and provide feedback to managers Adapt-Reconsider assumptions and develop alternatives
Rank the steps in the balanced scorecard management process in the sequence that they should occur.
1. formulate 2.translate 3.link 4.monitor 5.adapt
Val IT requires managers to focus on four major questions including all of the following except:
Are we delivering the right product?
Val IT requires managers to focus on major questions including:
Are we doing the right things? Are we doing them well? Are we doing them the right way?
Distribution channels are the means by which and services get to customers.
Blank 1: products or goods
Companies generally strive to lower process costs, lower cycle times, improve process , and increase process throughput.
Blank 1: quality
The value proposition defines what the organization does to attract and customers.
Blank 1: retain or keep
Which of the following are types of business processes described by Kaplan and Norton in their book Strategy Maps?
Customer management processes Innovation processes Operations management processes
Which of the following are examples of network IT?
Email software Instant messaging
Which of the following can help companies achieve a positive return on investment for their IT investments according to IndustryWeek magazine?
Employ a formal, structured approach
In the adapt step of the balanced scorecard management processes, organizations perform which of the following?
Evaluate effectiveness of strategy Conduct profitability analytics Tests strategy map assumptions
True or false: The business model canvas is completely different from a strategy map.
False
True or false: cost structure includes only fixed costs.
False
Match representative critical success factors with the corresponding balanced scorecard perspective.
Financial-Demonstrate productivity and growth to create shareholder value Customer-Create customer value necessary to drive revenue growth Process-Conduct business processes to create customer value and achieve profitable growth. Learning & Growth-Invest in human, organizational, and information capital to improve processes and deliver strategic objectives
Which of the following are intangible information technology investments?
IT training IT help desk staff
Which of the following would NOT be listed as a key activity on a business model canvas?
Important suppliers
Which of the following are tangible information technology investments? (Check all that apply).
Individual desktop computers Communication networks
Which of the following is NOT a feature of the business model canvas?
It does not show the impact of IT
Which of the following is NOT an element of the business model canvas?
Key technologies
Match the strategy map element with the corresponding balanced scorecard perspective.
Learning & Growth-Human Capital Internal Process-Innovation Customer-Product Attributes Financial-Growth Strategies
Which of the following correctly describe relationships among the four balanced scorecard perspectives?
Learning and Growth affects Process Process affects Customer Process affects Financial
Which of the following would likely be key performance indicators for the balanced scorecard customer perspective?
Market share New customer acquisition Repeat customer purchases
Which of the following is NOT a distribution channel?
Mass market
Which of the following is NOT usually listed under the revenue streams element of a business model canvas?
Personnel expense
Enterprise IT can deliver which of the following organizational capabilities?
Process integration Process management automation Transaction automation
Which of the following are examples of complementary resources that can determine the potential benefit of IT investments?
Skilled workers Teamwork
Which of the following are examples of enterprise IT?
Supply chain management software Customer relationship management software
The four steps to implementing Val IT include all of the following:
Take action. Define characteristics of the ideal future state. Recognize problems with prior IT investments.
Which of the following is not a product characteristic that affects customers' willingness to buy?
The product supplier
Process performance is measured in terms of which of the following?
Time Cost Quality
True or false: A Balanced Scorecard framework allows companies to asses the value of IT investments in terms of contribution to strategic objectives.
True
True or false: Businesses with segmented customers offer variations of their products to different segments.
True
A framework intended to help managers create business value from IT investments is called:
Val IT
In the _____ step, companies evaluate the effectiveness of its strategy, conducts profitability and identifies potential alternatives.
adapt
The balanced scorecard describes performance from four perspectives, including financial, learning and growth, _______ and process.
customer
Companies generally strive to lower process costs, lower _____, improve process quality, and increase process throughput.
cycle times
The balanced scorecard management process allows companies to: (Check all that apply).
describe their implementation strategy monitor their performance
The process perspective describes that firm's objectives for its business processes so that firm operates _______ while also delivering products and services that meet its customers' requirements.
efficiently
In the balanced scorecard management process, the step in which the company examines its competitive environment and identifies potential competitive advantages is called the __________ step.
formulate
IT are those that perform a single function, such as enhancing productivity for standalone tasks.
function
The three categories of information technology are _____, network and enterprise.
function
Individual IT investments are (more/less) important than the overall portfolio of IT investments.
less
In the _________ step in the balanced scorecard management process, the company monitors performance to ensure processes are meeting objectives.
monitor
IT are those that allow people to communicate with one another.
network
The three categories of information technology are function, , and enterprise.
network
Executives should analyze each proposed IT investment as part of a ______ of potential investments.
portfolio
In a Balanced Scorecard framework, IT value is assessed at the _____ level instead of at the _____ level.
portfolio; individual
The balanced scorecard describes performance from four perspectives, including financial, learning and growth, customer and ____________.
process
Each of the following are implementation steps for Val IT except:
providing oversight of all organization's IT investments programs.
A _____ map allows firms to assess and prioritize gaps between their current and desired performance levels.
strategy
In the __________ step of the balanced scorecard management process, the company establishes specific objectives, measures, targets, and initiatives.
translate
True or false: According to IndustryWeek magazine, a formal, structured approach that links IT investment to business performance can help avoid return on IT investment problems by providing a focus that is often missing.
true
True or false: Organizations can employ strategy maps to evaluate IT investments without implementing a balanced scorecard performance management system.
true
In the step in the balanced scorecard management process, the company monitors performance to ensure processes are meeting objectives.
Blank 1: monitoring, monitor, or monitors
In their book, Strategy Maps, Kaplan and Norton describe four types of business processes: ___ management, customer management, innovation, and regulatory and social processes.
Blank 1: operations or operation
The development of a business model canvas starts with the proposition.
Blank 1: value
Select all of the following that are elements of the business model canvas. (Check all that apply).
Customer relationships Key resources Value proposition Customer segments Key partners Channels Revenue streams Key activities Cost structure
Which of the following would not be part of the customer relationship element in the business model canvas?
Wholesalers
Which of the following is an example of function IT?
Word processing software Spreadsheet software
Which of the following are attributes of a firm product relevant to the firm's value proposition.
quality price
Compared to other types of IT, enterprise IT provides more capabilities but also requires more resources to achieve potential benefits.
Blank 1: complementary
IT are those that restructure interactions within the organization as well as with external partners.
Blank 1: Enterprise
Management of IT benefits over an investment's life cycle is called the IT framework.
Blank 1: Val
Intangible IT investments can be summarized as the employees' to use the technology effectively.
Blank 1: abilities, skills, or ability
Niche market models focus on a subset of customers with distinct .
Blank 1: characteristics, features, or needs
The value of IT can depend on the existence of organizational capabilities.
Blank 1: complementary
In the balanced scorecard management process, the step in which the company examines its competitive environment and identifies potential competitive advantages is called the step.
Blank 1: formulate
Business intelligence (BI) systems provide information to support strategy development in the step of the balanced scorecard management process.
Blank 1: formulate or formulation
The balanced scorecard framework describes firm performance from ___ different perspectives based on the firm's strategy to achieve shareholder value.
Blank 1: four
In the learning and growth perspective, the organization sets goals to ensure that it is strategically ready to continuously its process performance.
Blank 1: improve
In the learning and growth perspective, the firm addresses goals for investments in human capital, organizational capital, and ___ capital.
Blank 1: information
In the learning and growth perspective, the firm addresses goals for investments in human capital, organizational capital, and capital.
Blank 1: information
Key partners provide the array of that allows the business to function.
Blank 1: inputs
In a recent survey, more than 40% of executives reported that their company's investments in IT are providing little or no return on ___.
Blank 1: investment
The ___ and ___ perspective describes the firm's objectives for improvements in tangible and intangible infrastructure.
Blank 1: learning Blank 2: growth
In the to operations step of the balanced scorecard management process, companies establish operating budgets and prioritize business process improvements.
Blank 1: link
After developing a strategy map, companies then plan, implement, and monitor performance using the balanced scorecard process.
Blank 1: management
Operational dashboard systems allow senior managers to evaluate performance in the step of the balanced scorecard management process.
Blank 1: monitor
In their book, Strategy Maps, Kaplan and Norton describe four types of business processes: management, customer management, innovation, and regulatory and social processes.
Blank 1: operations or operation
A balanced scorecard improves internal and external communications and monitors organization ___ in comparison to strategic goals.
Blank 1: performance
A strategy map allows firms to assess and prioritize gaps between their current and desired levels.
Blank 1: performance
Accounting-based measures the success of the firm's investments in learning and growth, process performance, and ability to deliver value to customers.
Blank 1: performance
The balanced scorecard is a ___ management system that allows managers to measure the firm's performance from multiple perspectives that follow from the firm's mission, strategy, and objectives.
Blank 1: performance
The ___ perspective describes that firm's objectives for its business processes so that firm operates efficiently while also delivering products and services that meet its customers' requirements.
Blank 1: process
The perspective describes that firm's objectives for its business processes so that firm operates efficiently while also delivering products and services that meet its customers' requirements.
Blank 1: process
After implementing enterprise IT, organizations have difficulty assessing its benefits because it becomes embedded in one or more organizational .
Blank 1: processes
Key activities are the essential business to make the business model work.
Blank 1: processes
A revenue stream is the result of selling products and services to each customer .
Blank 1: segment
The customer relationship element specifies the relationship to be established with each customer .
Blank 1: segment
Investments in information technology, such as accounting information systems, take on value only in the context of the company's ___.
Blank 1: strategy
The balanced scorecard aligns business activities with the vision and ___ of the organization.
Blank 1: strategy
A ___ ___ is a one-page representation of the firm's strategic priorities and the cause-and-effect linkages among those strategic priorities.
Blank 1: strategy Blank 2: map
Process performance can be measured generally in terms of cost, , quality, and throughput.
Blank 1: time
In the step of the balanced scorecard management process, the company establishes specific objectives, measures, targets, and initiatives.
Blank 1: translate or translation
The firm's proposition includes attributes of its products, such as price, quality, and selection, as well as attributes of its relationship with its customers and its brand image.
Blank 1: value
Which of the following are general objectives of customer management processes?
Customer retention Customer selection Customer acquisition
In the _______ step of the balanced scorecard management process, companies establish operating budgets and prioritize business process improvements.
link to operations