Another A+
Joe, a user, wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop has three hard drives. Which of the following RAID types should a technician configure to achieve this?
0
A technician wants to block remote logins to a server. Which of the following ports should be blocked?
21
An end user reports a printer error that states "Replace filament". With which of the following types of printer is the end user MOST likely having problems?
3-D
A customer wants to upgrade a PC's internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year. Which of the following BEST meets these needs?
3TB HDD
Which of the following wireless standards is only capable of 5GHz frequencies?
802.11a
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?
Airplane mode
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
Cable tester
Which of the following features will save the battery life of a laptop significantly if they are disabled?
Cellular and Bluetooth
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. Which of the following configurations would correct this behavior?
Change the security settings of the email client.
A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation. Which of the following should the technician perform FIRST to troubleshoot the problem?
Check the event log for any cache issues.
A user states the department laser printer continues to display a paper jam error message despite the jam being cleared. Which of the following should a technician do to troubleshoot this problem?
Check the paper path for blocked sensors
A workstation was just moved to a new work locations without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity. Which of the following should the technician do FIRST?
Check the power cable connection
An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?
Clean out the charging port on the device
Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?
Clear the printer queue.
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine. Which of the following should be done NEXT?
Configure extended display mode
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
Configure the email account as a POP3 connection
A technician has built a custom workstation for an end user. The end user reports that the workstations ran for a few minutes and then crashed. When the user subsequently boots the workstation, it crashes much more quickly. Which of the following did the technician forget to do when building the workstation?
Connect the case fans
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens. Which of the following will resolve the issue?
Connect the printer to the company wireless network.
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
Continuous reboots
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it. Which of the following is the BEST RAM type for the technician to retrieve?
DDR4
A technician is upgrading the RAM in a server-grade laptop for a company's Chief Execute Officer (CEO). The CEO cannot afford downtime. Which of the following is the BEST type of memory module to purchase?
DDR4
A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet. Which of the following server types should the technician log in to in order to resolve the problem?
DHCP server
Which of the following server types caches previously visited web pages for faster access in the future?
DNS server
Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?
DSL
Drag each mobile technology to the description of its use.
Devices use haptic confirmation for sharing data wirelessly - IR Devices are paired using a code for sharing data wirelessly -Bluetooth Devices are placed in close proximity within line of sight for sharing data wirelessly - NFC Devices are connected via a wire for sharing data or connectivity - Tethering
A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?
Digitizer
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware. Which of the following devices would BEST meet the owner's needs?
Docking station
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. Which of the following is the BEST way to proceed?
Document and label the cable and screw locations.
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites. Which of the following NEXT steps should the technician perform in troubleshooting this issue?
Document findings, actions, and outcomes. Run a virus scan.
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?
Download the correct drivers from the manufacturer's website and install them
A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?
Duplex
A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast. Which of the following should the IT department do to improve the ability to attend video conferences without interruption?
Enable QoS on network traffic, prioritizing telecast traffic over uploads.
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should be technician check NEXT to resolve this issue?
Ensure the options are configured to provide a DNS server.
Which of the following devices is used to implement network security policies for an environment?
Firewall
A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers' son will use it to play games with friends. Which of the following should the technician focus on to meet these requirements?
Four-core processor, Dual monitors
After restoring a laptop to factory settings, a client can no longer use the touchpad on it. A technician verifies the system state was fully restored from the most recent, fully working backup. Which of the following should the technician check for NEXT using the fewest number of steps?
Function key toggle
A user reports a laserjet printer is not printing properly. A technician prints a test page and notices the toner is smeared on the page. The technician confirms the toner cartridge is installed correctly and the paper in the tray is the right size. Which of the following printer components is the MOST likely cause of the problem?
Fuser
After setting up a DHCP server and a DNS server a technician would like to centralize all of the events generated by the two servers so they can be viewed in one dashboard. Which of the following is a data source used to populate the dashboard?
Host file
A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter. Which of the following types of cloud model should the administrator consider?
Hybrid
A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines. Which of the following features should the administrator utilize to complete the task?
Hypervisor
Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?
I/O bandwidth
A technician wants to set up a virtual machine in a public cloud environment. Which of the following cloud models should the technician use?
IaaS
An administrator connects to the company's cloud account and builds a server that is hosted in the cloud. The server will be used as a confidential database server for one of the company's core applications. The administrator is responsible for patching and updating the server OS. Which of the following cloud models is this an example of?
IaaS
Which of the following cloud computing concepts facilities automated server deployment?
IaaS
An ISP has notified a SOHO user of a usage increase on the user's network. The user is concerned the WiFi network is being utilized by unauthorized users. Which of the following would minimize the unauthorized use of the WiFi network?
Implement MAC filtering
Several company users are frequently forgetting passwords for their mobile devices and applications. Which of the following should the system administrator do to reduce the number of help desk tickets submitted?
Implement single sign-on
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim. Which of the following steps should the technician take to address these issues?
Increase the projector contrast. Change the aspect ratio on the projector.
Which of the following BEST describes the purpose of an IPv4 subnet mask?
It defines where the network and host bits exist
A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?
Loose battery connection
You need to configure your mobile device to send and receive electronic messages from your company. You must use the company's WLAN as all e-mail services are on default non-secure ports. The company's WLAN is broadcasting across the company for easier access. Both incoming and outgoing servers require login credentials. Use the following parameters: * Email address [email protected] * Password P@SSwOrd * Pop techies com Port 110 Security. None * IMAP techies com Port 993 Security SSL * smtp.techies.com Port 465 Security: TLS * Company SSID Techies * Security WPA2 * Passphrase P@SSwOrd * SSID is not broadcasted
MAIL: Username/email address: [email protected] Password: P@SSwOrd Incoming Sever: Protocol: IMAP SSL Server address: IMAP techies.com Port: 993 Outgoing server: Protocol: SMTP TLS Server address: smtp.techies.com Port: 465
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB. Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking?
MAN and LAN
A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following peripherals will the technician MOST likely install alongside the device?
Magnetic reader. Web camera.
During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed?
Multimeter
Which of the following technologies can be used for wireless payments?
NFC
A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible. Which of the following drive types BEST meets this requirement?
NVMe
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?
PCle
Joe, a user, reports that is new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?
Pair the devices
A technician is hired to install network cables in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?
Plenum
A company is using a high-speed impact printer to create invoices on multi-layer forms. The printing on the top copy looks OK, but the lower copies are almost unreadable. Which of the following parts is MOST likely causing the problem?
Print head
The corporate office has mandated that all documents must be electronically signed and encrypted with a certificate in order to be stored on the network. The IT department has been asked to ensure the proper file format is used to accomplish this task. Which of the following would satisfy the requirement?
Print to PDF
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS's running the various applications that the customer produces. The customer wants to minimize the investment in hardware. Which of the following solutions should the technician recommended to BEST meet the customer's requirement?
Purchase a high-end system meeting the hardware requirements for all of the individual Oss and applications. Configure a VM for each testing environment.
An administrator is configuring a virtualization workstation that will host several missioncritical VMs for the human resources department The workstation will be required to support multiple users at once, and large amounts of data will be accessed daily Which of the following components will BEST meet these requirements?
Quad-core CPU, Solid-state drives, Additional RAM
A customer's workstation will not boot A technician runs diagnostics on the system and discovers it is set up in a RAID 0 configuration, and a single SATA hard drive failed. The system was set up for Performance. Once repaired the customer request redundancy be built into the system and an increase in performance. Which of the following describes how the technician should set up the new RAID configuration?
RAID 10 configuration utilizing HDD
A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?
RAID 10 with 5400rpm 6TB drives
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. Which of the following should the technician check NEXT?
RAID 5 array
Which of the following connector types is MOST appropriate to use to connect a SOHO cable modem to the ISP?
RG-59
Which of the following connector types is used to terminate household telephone cabling?
RJ-11
Which of the following cloud computing concepts allows scalable services to be provided to the client?
Rapid elasticity
After upgrading a smartphone's OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?
Reenable the smartphone's Bluetooth radio
A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive. Which of the following steps should the technician take to resolve this issue?
Repartition the hard drive. Install Linux on a new ext3 partition.
An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adapter is plugged in but shuts down as soon as it is unplugged. Which of the following is the NEXT best step to resolve this issue?
Replace the laptop's battery
Following a recent malware infection, a user is unable to access network shares from the local server. A technician verifies the device is able to connect to the Internet and the hosted email provider off-site The technician also confirms the local server is online Additionally, a malware scar reports the user's computer is clean Which of the following is the best NEXT step to troubleshoot the issue?
Run a speed test on the network to check for slow transfer speeds
A user is experiencing issues synchronizing a smartphone. The user is able to connect to individual services, but each requires a different password. Which of the following needs to be configured to allow the user to access web services securely with a unique password?
SSO
An end user has signed up to use a web-based calendar application. Which of the following solutions has the user purchased?
SaaS
A user notices a laser printer picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse. Which of the following is MOST likely the cause of this problem?
Separation pad
A user reports being unable to print to a network-based all-in-one printer. The issue consistent appears after power outages. Which of the following should a technician perform to resolve the issue?
Set a static IP address on the printer
A technician manually configured the wireless connection on the Chief Information Officer's (ClO's) new laptop so it can communicate with the network at the office The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email Which of the following would BEST resolve the issue?
Set the network connection to use DHCP instead of a static address
A technician is setting up RAID 5 on a server that needs to be highly available. Which of the following is the BEST option to use for the array?
Solid state drives
Which of the following connects a PC to its default gateway?
Switch
Which of the following devices performs forwarding decisions based on MAC addresses?
Switch
Which of the following is considered a connection-oriented protocol?
TCP
A user reports being unable to browse the Internet. A technician believes the cause of the issue is related to DNS. Which of the following should the technician perform NEXT?
Test the theory by attempting to browse to a website's known IP address.
An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?
Tethering
A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server. When requested, the end user reported trying to improve the computer's speed by changing some BIOS configurations randomly. Which of the following should the network administrator check FIRST inside BIOS?
The PXE server address should be set
The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It makes unusual sound when pressing the power button. A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source. Which of the following BEST explains the cause of this problem?
The computer is overheating
A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the board has "quad channel" etched near the RAM slots. Which of the following can be said about the user's channel configuration after upgrading the RAM?
The computer is utilizing three channels
A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?
The connection if throttled.
A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive. Which of the following are MOST probable root causes for the given failure?
The hardware replacement used is a non-touch screen, the digitizer cable is not seated properly on the motherboard, the new touch-screen drivers must be installed.
A customer has the LCD display in a laptop replaced. After the repair, the customer notices the laptop is showing a weaker WiFi signal than before the display was replaced. Which of the following BEST explains the lower WiFi signal?
The new LCD panel is causing interference
The graphics has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue. Which of the following is the MOST likely cause of this problem?
The printer needs more RAM
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?
There are conflicting DHCP servers on the network
The network administrator has changed the IP address of Computer A from 192.168.1.20 to 10.10.10.20 and now Jane, a user, is unable to connect to file shares on Computer A from Computer B using the computer name. Resolve the connectivity issues.
Type in ipconfig /flushdns
Which of the following connector types can be plugged into a device both right-side up and upside down?
USB-C
A technician is troubleshooting a flickering screen on a laptop. After reseating the video cable and replacing the whole screen the flickering issue remains the same. Which of the following steps should the technician take to try to isolate and fix the screen flickering issue prior to replacing the screen?
Update all device drivers on the computer. Configure the laptop to work on a high-performance state.
A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night. Which of the following adjustments would be MOST appropriate?
Use the magnifier
A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?
Verify system functionality on the user's workstation
A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. Which of the following should a technician do FIRST?
Verify the ribbon is correctly aligned to the label
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not. Which of the following settings should the technician change to resolve this issue?
Virtual CPU
Which of the following network protocols would be BEST track packages through a sorting facility?
Zigbee
The feature that allows users to store files in cloud-based when necessary, but can be removed when space is freed up, is known as:
on-demand
