BUAD309 CH5 Assignment

Social learning

After watching a coworker get in trouble for deviating from the call center script while handling a customer, you decide to always say exactly what the company wants you to when speaking with customers.

Generality

Although you were one of the top students in your high school, now that you are in college you are not sure if you will continue to perform in the top 20% of your class.

Self-actualization needs

Ana Tocco, the strength coach and nutrition/wellness coordinator, states: "I think he keeps challenging us." She discusses how employees are asked to share their thoughts and ideas for the organization. She also mentions that they try to live up to high expectations. These statements best exemplify what layer of Maslow's hierarchy of needs?

Encourage the employee Express confidence in the employee Provide hands-on coaching

Assume you are Mike Boyle of Mike Boyle Strength and Conditioning and one of your employees seems to have difficulty performing on the job because of his doubts about his capabilities to do what is required to be effective as a trainer and coach. If you are trying to help your employee, what are the most important things you can do improve your employee's perceptions of his abilities? Check all that apply.

Reduce perceptions of inequity by highlighting how factors such as education, experience, effort, and loyalty relate to pay.

Assume you are the owner of Mike Boyle Strength and Conditioning and you realize that some employees are unhappy because certain employees are paid more than average and it feels unfair to the others. As a result motivation for some employees is dropping and turnover is increasing. What might you do to help address this problem?

Need for achievement

Denny always wants to improve on his last month's sales performance by at least 10%.

Relatedness need

Elaine helps to satisfy this need by hosting regular social outings for her colleagues.

Classical conditioning

Every time the HR representative comes to work dressed in a suit, layoff notices seem to be distributed. You and your colleagues start worrying whenever you see the HR representative dressed up for work.

Negative reinforcement

Every time the new machine is turned on it beeps loudly until the operator runs a full safety check on it. After the safety check is complete, the beeping stops.

Expectancy

If you are a manager trying to motivate Elena, what aspect of expectancy (VIE) theory would you utilize to increase her motivation if she tells you, "It doesn't matter how hard I try, I'll never be able to reach my performance goal - I'm just not good enough at this task."

The human resource approach

If, as a manager, you believe that your job is to encourage participation and to create a work environment that makes full use of the human resources available, what approach to motivation are you using?

environment

In the job performance formula Performance=M+A+E, what does E stand for?

Need for Power

Jorge is happy with his job as a medical researcher and does not want to advance into a management role.

Equity theory

One employee becomes disgruntled because he notices another employee is being substantially paid more per hour, even though they have worked at the organization for the same amount of time.

Behavior modification

One of your subordinates is very inconsiderate and often leaves his empty coffee cups around the office when he is done rather than throwing them out. You start paying attention to when he throws out his trash and comment on how much this is appreciated and keeps the office looking nice.

Need for Affiliation

Sara just accepted a job in a remote forest fire monitoring station that will require her to be alone for long periods of time with little interaction with coworkers. She is looking forward to being fairly isolated for a little while.

Expectancy Theory

The company is offering a trip to Bora Bora to the highest performing customer service representative. Although Ben would love to win the trip he isn't motivated to put in his best effort because he doesn't think that he can outperform his colleagues.

variable reinforcement

To minimize the need for retraining employees, you use _____ ______ Correct because it Is the most effective reinforcement schedule for sustaining a behavior.

Maslow's hierarchy of needs

When April received a promotion to become a Vice President, her new title made her feel important and respected. This is consistent with______.

Equity Theory

When Mia realized that Jason was getting paid more than her despite her greater qualifications for the job, she started claiming inappropriate travel reimbursements from the company to increase her monetary rewards.

Strength

You are not sure that you will be able to earn employee of the month given how well Peggy is doing.

Extinction

You are the manager of a customer service call center that handles customer inquiries for a large clothing retailer. One of your responsibilities is to use different types of reinforcement to motivate employees to engage in certain behaviors while on the phone with customers. You want your coworker George to stop playing practical jokes on his coworkers, so you decide to start ignoring the pranks and tell others to ignore them as well. What type of reinforcement did you use?

Magnitude

You believe that you will be able to perform in at least the 70th percentile in sales in the next quarter compared to the rest of your company's sales force.

Fixed-interval Schedule

You decide to change your company's pay period to every two weeks instead of every month because you think that this will better motivate your employees.

Fixed-ratio Schedule

You decide to motivate your assemblers to work quickly and accurately by giving them a small bonus for every 10 defect-free pieces they make each day.

Variable-ratio Schedule

You give your salespeople a monetary bonus after their first successful car sale, then their third sale, then their sixth, and then after every 5 sales.

Two-factor Theory

You want to better motivate your workers. You start by identifying things that are causing dissatisfaction among your employees and fixing them.

Extinction

Your colleague likes to tell inappropriate jokes before meetings and this makes you and the rest of your team uncomfortable. You and your teammates start ignoring the comments instead of smiling politely when the jokes are told to help eliminate the behavior.

Need for Achievement

Your subordinate, Meagen, wants specific, immediate feedback on her performance.