BUS COM C. 14, BCOM 3360 chapter 13

To maintain audience interest, stories used in business presentations should typically last

30 to 60 seconds.

Text taken word-for-word from a source is called a(n)

direct quotation.

Speeches that are highlighted by slides full of illustrations appeal in particular to ______ learners.

visual

In the world of business, "positivity" means

having a can-do attitude or tone.

A table of contents is usually included in a business report if the document

is more than 10 pages long.

A good business communications textbook is designed to give readers which of the following things?

tools to develop communication abilities over the course of a career opportunities to consciously elevate their communication skill set

A well-written heading should be which of the following?

descriptive and engaging

Documenting sources for a business report helps decision makers

- have confidence that the data was collected in a methodical way. - trust the researcher's findings. - assess the quality of the data.

Which of the following describes the effect of good visual aids on a presentation?

They significantly improve the effectiveness of the presentation.

In a business report, bulleting is used for which of the following?

To break dense blocks of text, to group information visually for easier comprehension

Headings are used in reports to

indicate the contents of each section. reveal the basic logic of the document. help readers navigate rapidly through the document.

Which of the following might a business report's table of contents include?

irst-level headings second-level headings

You should arrange the slides that you use in a business presentation to create a

story line

In a business presentation, the entertainment value of a story is

secondary to the information value.

Which of the following preview statements is MOST effective?

Our research shows that the restaurant is gradually losing customers, primarily because menu items are overpriced

Headings are most effective when they feature

Common business terminology; Familiar story lines for a business report

Which of the following statements about company confidentiality are correct?

Company confidentiality is sometimes necessary under the law. Failing to keep certain company matters confidential could harm other employees. Companies can require employees to observe confidentiality about certain matters.

Which of the following are essential features of a thorough, detailed approach to research?

Documentation of sources, methodical analysis

The beginning of a presentation is the time when audience members

form an opinion about the speaker.

Having good credibility implies which of the following qualities? (Choose all that apply.)

having strong ethical values being honorable and reliable ensuring promises are fulfilled

Having good character implies that one has ______ values.

high moral and ethical

In a business presentation, slides should have which of the following characteristics?

highlighting of key data highly legible font size

The communication style of a professional with a red MVS focuses on which of the following?

results-oriented logic action-focused language

What are corporate values defined as?

the stated and lived values of a company

You have observed what you think may be unethical behavior in the workplace. Which of the following are ways to speak up constructively?

"If this is expected, will we feel comfortable being public about it?" "If this is accepted, why is there a company policy against it?"

Which of the following sentences should be rewritten to be more appropriately fact-based and precise?

- If the company invests in this venture, profits are sure to increase. - Hardly anyone has a negative opinion of the company's products.

Although positivity is important in a business report, what are some common drawbacks of too much positivity?

- It can make the report seem unprofessional. - It can impair the writer's judgment. - It can make the report seem too enthusiastic.

What should you do when designing a business report for a busy executive?

- Make it easy for the executive to navigate quickly through the document. - Assume that the executive will not read all of the text.

In which of the following cases could a sentence that a writer takes directly from someone else's writing be considered plagiarism?

- None of the words are placed within quotation marks, and no words are altered. - Only half of the sentence is placed within quotation marks, and no words are altered. - None of the words are placed within quotation marks, and a few of the words are altered.

When you design a business report, you should bear in mind which of the following?

- People will read the document in various ways. - The document should be easy to navigate. - Some readers will not have enough time to ponder everything in the document.

What are the last steps in preparing a report?

- Proofread the document. - Seek final feedback from colleagues. - Check for fairness.

Which of the following are conditions for choosing to use a direct quotation?

- The text is worded in an especially compelling way. - The text highlights the credibility of the person being quoted. - The text flows well with the document you are writing.

Which of the following statements about business proposals are true?

- They may vary in length and format. - They address the allocation of resources for business activities.

Which of the following are items in a business report that tend to increase the effectiveness of the author's recommendations?

- a rationale - clear steps that would help achieve an objective - the cost and other implications

Which of the following actions are plagiarism?

- any literary theft - stealing and passing off the ideas of someone else as your own - copying a text word-for-word and passing it off as your own

Which of the following elements are part of the basic documentation of a book used as a source according to APA style and MLA style?

- author name - book title - year of publication

A report without a problem statement is likely to

- be considered unimportant. - wander aimlessly.

Which of the following actions tend to increase the credibility of a business report?

- being precise when citing facts - including details that support the report's conclusions - citing research sources

Which of the following are often included in the appendixes of a business report?

- biographies - marketing materials - financial statements

Which of the following are typically used to document sources for a business report?

- citations - a reference list

Which of the following requires a source citation?

- direct quotation - paraphrase - ideas borrowed from a secondary source

Headings are used in reports to

- help readers navigate rapidly through the document. - reveal the basic logic of the document. - indicate the contents of each section.

Headings are used in reports to

- help readers navigate rapidly through the document.- reveal the basic logic of the document.- indicate the contents of each section.

To support the story line of a report, you should

- include charts only for statistics that are directly related to the central theme. - use charts to simplify complicated numerical information.

Which of the following are essential features of a thorough, detailed approach to research?

- methodical analysis - documentation of sources

All business trend reports should have which of the following characteristics or features?

- objectivity - easy navigation - documentation

Which of the following are examples of what needs to be documented to avoid plagiarism?

- other people's ideas that you borrow or reference - the exact wording of text that you quote - text that you paraphrase

After compiling data for a report, you should

- recommend actions based on the facts and conclusions in the report. - draw conclusions based on the facts in the report.

Which of the following might a business report's table of contents include?

- second-level headings - first-level headings

"Objectivity" in business means providing information, analysis, and recommendations that are which of the following?

- sound - reliable - unbiased

Which two of the following would likely benefit from being presented as a list with bulleting or numbering in a business report?

- summaries of five surveys, with statistical information and source citations - the top 10 innovations that made our company the industry leader this year and how much profit each generated

A preview statement should

- summarize the report's key messages. - give the reader a general idea of what the report covers.

Which two of the following have reliable guidelines for documenting sources in a business report?

- the Purdue Online Writing Lab - the APA style website

A business report problem statement should establish

- the purpose of the report. - the value of the report.

In a business report, bulleting is used for which of the following?

- to group information visually for easier comprehension - to break up dense blocks of text

What are several of the key features that should be included in all business reports?

- value to decision makers - documentation - precision

When your report is almost finished, you should review it to make sure that

- you have been fair to yourself and your readers. - the report is as effective as possible.

After compiling data for a report, you should

-recommend actions based on the facts and conclusions in the report.-draw conclusions based on the facts in the report.

A document that explains why a business goal is beneficial and details how resources and funds will be allocated to the meet the goal of the business is known as a business __________

A business proposal

Which of the following are typically included in the front matter of a formal report?

A title page; a cover page; a table of contents

Which of the following statements about trust in businesses and business executives in the early twenty-first century is true?

Americans have historic low rates of trust of both businesses and business executives.

In which type of business report is the executive summary usually replaced by a letter from the CEO to the company's stockholders?

Annual report

Which of the following actions are plagiarism?

Any literary theft, copying a text word for word and passing it off as your own, stealing and passing off the ideas of someone else as your own.

Excellence in thinking leads to reports that

Are accurate, and document all facts

When designing a business report for a busy executive, you should

Assume that the executive will not read all of the text, make it easy for the executive to navigate quickly through the document

Where does the executive summary appear in most reports?

At the beginning of the document

Reference lists should be placed

At the end of the report

In a report on the real estate in Florida, which of the two following charts would be most useful?

Average incomes in Florida Metropolitan Area; Home ownership rates in Florida

Which two of the following are key strategies when creating slides for business presentations?

Avoid making the slides too complicated. Make sure that the slides are easy to process.

What are some recommendations concerning the use of support material for a business presentation?

Avoid overwhelming listeners with support material Provide only strong support material. Have additional support material ready in case you need it.

What are the last steps in preparing a report?

Check for fairness. Proofread the document. Seek final feedback from colleagues.

Text taken word-for-word from a source is called

Direct quotation

To improve headings in a business report, the writer should make them more

Efficient; descriptive

Ferdinand discovers that two authors have already produced reports that are very similar to the one he is assigned to complete. He does a small amount of his own research, then borrows heavily from both reports to compile his own document. He rewords most of the text and attributes some of the information to the original authors. Which of the following best describes his final report?

Essentially plagiarized

The ___ test is an excellent way for you to evaluate whether your communications meets ethical standards.

FAIR

True or false: Minor acts of dishonesty and slight deviations from the truth are harmless and should be encouraged in business.

False

True or false: Over 70% of business employees trust their senior management and believe that their company leaders act with honesty and integrity.

False

True or false: When you are known for failing to live up to your promises to stakeholders, you have a reputation for good character.

False

Which of the following sentences should be rewritten to be more appropriately fact-based and precise?

Hardly anyone has a negative opinion of the company's products. If the company invests in this venture, profits are sure to increase.

In a world of business, "positivity" means?

Having a can-do attitude or tone

Which of the following is most closely related to competence?

Having a track record of success

Tom is preparing to write a business proposal for an important project. Which of the following should he do to improve his chances of success?

He should talk to decision makers before writing the proposal

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?

Her personal values do not align with the corporate values of her work.

When writing a speech, what is the most vital question to consider?

How will the audience benefit from what I am proposing?

Assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true?

If personal values are not in alignment with corporate values, a lack of integrity is possible. Matching personal values with corporate values is a key element of character.

To support the story line of a report, you should

Include charts only for statistics that are directly related to the central theme; use charts to simplify complicated numerical information.

A table of contents is usually included in a business report if the document is

Is more than 10 pages long

Which of the following questions should you consider when preparing to communicate with customers or colleagues?

Is trustworthiness or credibility key to the way I work?

Why is using a story line approach in business presentations is effective? (Select all that apply.)

It helps audience members better remember the presented information. It creates an emotional connection for audience members.

The resolution of a story used in a business presentation accomplishes which of the following?

It provides a solution to the challenges in the story.

What are characteristics of the preview statement of a report? (Choose every correct answer.)

It should give the reader a general idea of what the report covers. It should summarize the report's key messages.

Which of the following statements are true about a positioning statement in business presentations?

It should ideally be limited to one or two sentences. It shows how the message will be valuable to the audience.

Mei wants to include the history of her company in her business presentation. Which two of the following steps should she take? Multiple select question.

Keep the description brief. Relate the history to the audience's needs.

When professionals with hub MVSs listen to business presentations, they respond best to which of the following?

Language that presents several options Presentations that hold clear business logic

What should you do when designing a business report for a busy executive?

Make it easy for the executive to navigate quickly through the document. Assume that the executive will not read all of the text.

According to most surveys, what are ways in which employees tend to feel about their companies? (Select all that apply.)

Many believe their company leaders do not act with honesty and integrity. Nearly half do not trust senior management.

Which of the following statements about the cheating culture is true?

Many students believe Internet plagiarism is not a serious offense.

Which two of business reports would typically include marketing strategies?

Marketing plan; business plan

Documenting sources and including data to support your conclusions will to make a business report which of the following?

More credible

In which of the following cases could a sentence that a writer takes directly from someone else's writing be considered plagiarism?

None of the words are placed within quotation marks, and a few of the words are altered. Only half of the sentence is placed within quotation marks, and no words are altered. None of the words are placed within quotation marks, and no words are altered.

What are several advantages of using tables in a business report?

Notes can be attached to a table to provide further information; tables organize information for readers to analyze and judge for themselves

In general, how long should an executive summary be?

One page for every pages in the report

How long are most business report problem statements?

One to three paragraphs

In which of the following cases could a sentence that a writer takes directly from someone else's writing could be considered plagiarism?

Only half of the sentence is placed within quotation marks, and no words are altered; None of the words is placed within quotation marks, and no words were altered; None of the words are placed within quotation marks, and a few words are altered

Which of the following recommendations is the most specific and actionable?

Our company should expand delivery capability by purchasing a new tanker truck and hiring three additional drivers.

Which of the following recommendations is the MOST specific and actionable?

Our company should expand delivery capability by purchasing a new tanker truck, and hiring three additional drivers

Which of the following methods is an approach to business communications designed to help presenters not make the mistake of presenting evidence without first stating a central position?

PREP

While compiling a business report, Mary finds the discussion of a survey in a scholarly journal. She does not copy the text exactly but conveys the meaning of the material in her own words in her report. She also cites the source of the information. This is called

Paraphrasing

When you design a business report, you should bear in mind which of the following?

People will read the document in various ways, the document is easy to navigate, some readers will not have enough time to ponder everything in the document

What are several of the key features that should be included in all business reports?

Precision, Documentation, and value to decision makers

Which component of a business report frames the overall message in order to help decision makers follow the direction of the text?

Preview Statement

What are the last steps in preparing a report?

Proofread the document; check for fairness; seek final back from colleagues

A document that explains why a business goal is beneficial and details how resources and funds will be allocated to meet the goal is known as a business .

Proposal

The appendixes of a business report commonly include

Reference materials

As a general guideline, a report is fewer than that 5 pages

Requires at least first-level headings

Headers are in used in reports to

Reveal the basic logic of the document, help readers navigate rapidly through the document, indicate the contents of each section

Claire is giving a presentation to a group of busy executives. Which of the following should she be sure to do to ensure a successful presentation?

She should summarize her key takeaway messages at the beginning of the presentation. She should reemphasize her takeaway messages throughout the presentation.

What is a guideline for the effective use of electronic slides in a business presentation?

Show no more than one slide for every minute or two of a presentation.

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?

Simon must establish credibility.

When you design a business report, you should bear in mind which of the following?

Some readers will not have enough time to ponder everything in the document. People will read the document in various ways. The document should be easy to navigate.

Which statement about audience concerns is true?

Speakers can prepare for audience concerns by considering them beforehand.

To maintain precision while compiling a report, the researcher should

Study the facts from various perspectives before coming to a conclusion

Which two of the following does a writer need to do to paraphrase material in a business report?

Substantially alter the wording of the original text keep the original meaning intact; give credit to the original author or speaker

True or false: Poorly designed electronic slides can have a negative impact on the effectiveness of business presentations. True false question.

TRUE

In reviewing a business report that you are producing, you should

Take several days to complete the review; read the entire document repeatedly, considering it from various viewpoints

Which of the following headings is most effective in helping readers to identify the contents of a section?

The Current Retail Climate for Business Apparel Stores

Which of the following can be used to document sources in a business report?

The MLA documentation system, and the APA documentation system

Ryan has conducted a survey for the report he is writing. He wants the report to include the list of survey questions. This information should be placed in

The appendix section

When telling an engaging story, which of the following should the speaker be aware of?

The audience's patience is limited. The audience expects the speaker to get to the point quickly.

Which of the following should be verified when reviewing a business presentation?

The electronic slides have been proofread. Related technology is in working order. Supplementary materials are well prepared.

Which of the following are examples of what needs to be documented to avoid plagiarism?

The exact wording of the text you quote, other people's ideas that you borrow or reference, text you reference

Which of the following criteria are part of the FAIR test?

The presentation is factually correct. Your real motives in making the presentation are accessible.

Which of the following are conditions for choosing to use a direct quotation?

The text flows well with the document you are writing. The text is worded in an especially compelling way. The text highlights the credibility of the person being quoted.

The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?

There has been a significant decrease in trust in businesses.

What are traits of messages that are most likely to gain the attention of listeners?

They are delivered by a reliable source. They are formed around the listeners' interests.

Which of the following is a characteristic of givers in business?

They are generous in their support of their colleagues.

Why might business professionals fail to speak up after observing unethical behavior in their company?

They believe the behavior is standard practice. They feel they should remain loyal to the company.

Why might researchers make vague or superficial recommendation in a business reports?

They do not want to state a clear opinion on the subject; they are tired and in a hurry to finish

Which of the following statements about business proposals are true?

They may vary in length and format. They address the allocation of resources for business activities.

Which of the following statements are true of poor questions?

They often reflect a judgmental mind-set. They can lead to less listening.

What is the primary purpose of charts and tables in a business report?

To fit into the story line of the report

True or False: Citations should be used throughout your business report?

True

True or False: Researchers should clearly show how their recommendations are connected to the facts in the report?

True

True or false: A fatal error in a business presentation is to present evidence but leave out central positions.

True

True or false: When developing a presentation about a new product, you should spend more time giving information about the product if the audience is unfamiliar with it.

True

True or false: When developing a presentation about a new product, you should spend more time giving information about the product if the audience is unfamiliar with it. True false question.

True

Business reports are flawed when their recommendations are

Unrealistic; vague

Which of the following are examples of plagiarism?

Using your own language to express someone else's ideas without giving credit to that person; Using someone else's exact words without quotation marks but giving credit to that person; using someone else's text without giving credit to that person but using quotation to show that the text is not your own language

Which of the following sentences should be revised to strike a better balance between objectivity, and positivity (in other words, which of the following would benefit from a more objective tone?)

We will never find a better location than this, it even includes an amazing inventory; This is a fabulous opportunity that will surely triple our profits if we drop on it before someone else does.

In which of the following situations are cover pages typically used?

When the report is more than 10 pages long; when the report will be submitted to decision makers outside the organization, when the report is formal

Sam is going to give a presentation on convection ovens. Which of the following is the most important question she needs to ask herself to guide her through planning the presentation?

Why does the audience care about convection ovens?

What are two reasons why you should join clubs and professional interest groups?

You will likely make friendships that will last for years and result in job leads. You are likely to learn skills that will make you more marketable.

The review section of a business presentation contains which of the following?

a call to action a brief summary of the key messages

The conclusions and recommendations in a business report should be focused on

a clear business problem.

In general, you should not open a business presentation with

a joke.

Which of the following are common barriers to effective listening?

a lack of patience a short attention span a lack of self-awareness

Karee opens her presentation about factory safety protocols by telling a story about a time several workers narrowly missed serious injury thanks to safety training they had received just weeks before. What type of attention-getter is Karee using?

a vivid example

Demonstrating accountability in business implies which of the following?

an enlarged vision of those affected by a business an obligation to meet the needs of others

In a job interview, you should dress

appropriately for the standards of the company.

How should you view volunteering?

as a way to help your community as a way to grow your network as a way to improve at small talk

When creating electronic slides for a business presentation, you should make sure that the data and ideas they present are

as simple and clear as possible.

Documenting sources for a business report helps decision makers

assess the quality of the data. have confidence that the data was collected in a methodical way. trust the researcher's findings.

Where does an executive summary appear in most reports?

at the beginning of the document

Reference lists should be placed

at the end of the report.

What should the preview of a speech accomplish?

attract the attention of the audience highlight benefits to the audience

In general, ______ learners believe that emotion is best conveyed through voice.

auditory

Which of the following elements are part of the basic documentation of a book used as a source according to APA style and MLA style?

author name book title year of publication

When including personal details in your résumé or cover letter, you should

avoid revealing anything that is not strictly relevant. tell a story of how your key abilities and attributes will help the company. include only interests that accentuate your abilities and attributes.

If the structure of a report is familiar to decision makers, then it will

be easier to navigate

If the structure of a report is familiar to decision makers, then it will

be easier to navigate.

In a business presentation, the content of any slide should

be easy to read and understand.

What are reasons a company might ask for confidentiality agreements from its employees?

because of copyright law to protect intellectual property

If a hypothetical story is used in a business presentation, it should be

believable. applicable.

If you want to appeal to a professional with a hub MVS, you should focus on which two of the following?

benefits to clients and customers option-oriented language

Which of the following are often included in the appendixes of a business report?

biographies marketing materials financial statements

Which of the following types of formatting should be used to highlight key information and data?

bold italics

When listening to a business presentation, professionals with blue MVSs respond particularly well to which of the following?

business relationship discussions the use of "we" language

Which of the following are positive ways a transparent workplace can be created by a leader in business?

by listening to the concerns of others by being reachable

How can joining clubs help your career?

by teaching you marketable skills by helping you form relationships with other future professionals

Generosity towards others is an example of ______ in the business world.

caring

Which of the following factors impact a business executive's credibility? (Select all that apply.)

character being caring competence

According to anonymous surveys, a majority of graduate students in education, medicine, law, and business did which of the following to gain admittance to their programs?

cheat

Which of the following are abuses of honesty?

cheating in the classroom deceiving consumers identity theft

Which of the following should be provided throughout your business report to indicate any information taken from other sources?

citations

Which of the following actions tend to increase the credibility of a business report?

citing research sources being precise when citing facts including details that support the report's conclusions

The views you provide in a business speech are essentially attempts to convince audience members to

commit to some type of risk.

Perceptions of a person's adherence to personal and corporate values are mostly determined by the person's

communications.

The goal of the review in a business presentation is to

compel audience members to consider taking specific actions.

Conducting business with ______ helps forge character and maximize competencies.

complete dishonesty

In a business presentation, the positioning statement is intended to convince the audience to

concentrate on the whole presentation.

In business communication, professionals with blue MVSs respond to logic that

considers the whole.

What is the most critical factor in a successful presentation?

content development

When given a set of hypothetical ethical dilemmas, MBA students scored as high on unethical behavior as

convicts in prison.

Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence by her focus on

creating a successful track record.

In business, it is important to establish your _____ from your first day on the job.

credibility

Which of the following are gained by business leaders by when they recognize and show concern for others' needs?

credibility trust

You can improve your professional skills by becoming a(n) ______ communicator.

credible and trusted

When using action verbs on a résumé, it is important to remember that

different action verbs are better suited to different career fields.

Text taken word-for-word from a source is called a(n) Multiple choice question.

direct quotation

Which of the following requires a source citation?

direct quotation ideas borrowed from a secondary source paraphrase

Professionals with red MVSs respond most strongly to which two of the following aspects of a presentation?

discussing short-term goals remaining focused on key points

In business, dishonesty on financial performance is likely to lead to

dismissal.

Excellence in thinking leads to reports that

document all facts are accurate

All business trend reports should have which of the following characteristics or features?

documentation objectivity easy navigation

What are several of the key features that should be included in all business reports?

documentation precision value to decision makers

Which of the following are essential features of a thorough, detailed approach to research?

documentation of sources methodical analysis

Ideally, stories used in business presentations should be which of the following?

drawn from real life factual honest

Compared to written proposals, speeches and presentations are better suited to capitalize on ______ appeals.

emotional

Which kinds of appeals should be made when giving speeches and presentations?

emotional analytical

The moral principles that steer the behavior of a group or an individual are known as

ethics.

To ensure that a document is free from plagiarism, writers should

exercise original thinking. use numerous sources to support their thoughts. arrive at original conclusions.

True or false: In business reports, positivity is more important than objectivity.

false

When acting with transparency, a company executive provides stakeholders with which of the following?

financial figures from the business business process information basic facts about the business

Which of the following might a business report's table of contents include?

first-level headingssecond-level headings

Which of the following are examples of good business ethics?

following the law ensuring proprietary information remains safe

Recent research has found that when workplaces develop a climate of betrayal, it is most often through which of the following kinds of actions?

going back on decisions hiding the truth sharing gossip about others

Colleagues and clients ______ persons they know care about them.

have greater trust in

Which of the following requires a source citation?

ideas borrowed from a secondary source paraphrase direct quotation

Audience members typically decide which of the following during the preview of a presentation?

if they think they have something to gain from the presentation if they will pay attention and listen to the presentation if they are willing to act on what they hear

In business presentations, the rationale for using stories is to

illustrate a point.

Which of the following can weaken a message presented during a business presentation with slides?

images not related to the message low-resolution images too many images

By thinking about how your communication will affect recipients, you are using the ______ component of the FAIR test.

impacts

To support the story line of a report, you should

include charts only for statistics that are directly related to the central theme. use charts to simplify complicated numerical information.

Which of the following are applications of the AIM planning process in presentations and speeches?

including supporting points to the key ideas conducting an analysis of the presentation's listeners highlighting topic-related conclusions

Which of the following are applications of the AIM planning process in presentations and speeches?

including supporting points to the key ideas conducting an analysis of the presentation's listenershighlighting topic-related conclusions

Powerful images on electronic slides for a business presentation

increase the emotional impact. improve the effectiveness of communication.

People can develop competence by finding discipline-related

jobs. internships. real-world experience.

When writing a presentation for clients and customers, you should primarily focus on influencing which two of the following groups?

key decision makers prospects for future business

The purpose of an executive summary is to highlight

key findings and recommendations.

If you use a joke in the opening of a business presentation, it should be linked to the

key message.

In a business presentation, the presenter's views are the

key messages of the presentation.

Which type of learner responds best to participation-focused presentations?

kinesthetic

Which of the following are different learning styles that audience members may have?

kinesthetic visual auditory

Which of the following are benefits of having many givers in a business?

less employee turnover greater profitability increased productivity

Which of the following are aspects of the AIM planning process?

message audience information

Documenting sources and including data to support your conclusions will tend to make a business report which of the following?

more credible

After a job interview,

most hiring managers expect a follow-up of some type relatively soon.

A cover page should include which of the following?

names of people who wrote the report date title

Effective communicators gain trust by seeking to understand others'

needs.

In general, how long should an executive summary be?

one page for every 10 to 20 pages in the report

To build trust within an organization, decision making must be

open based on a collective conscience documented

When you weave together information gathered from a variety of sources and think up your own ideas, reach your own conclusions, and make your own recommendations, you are demonstrating

originality of thought.

Which of the following is the first step in active listening?

paying attention

Which of the following type of support material would likely be the most effective for audience members with blue MVSs?

personal stories

When giving an internal presentation, you should focus your presentation primarily on

persons who have the ability to put your ideas into action.

If employees do not honestly communicate about business issues, it can lead to

poor financial performance.

Which component of a business report frames the overall message in order to help decision makers follow the text?

preview statement

Most people will judge a person's competence based on the person's

previous accomplishments.

A document that explains why a business goal is beneficial and details how resources and funds will be allocated to meet the goal is known as a business ____________

proposal

Which of the following people can help with designing electronic slides used in important business presentations?

public relations experts outside professionals in-house specialists

The appendixes of business reports commonly include

reference materials

The appendixes of business reports commonly include

reference materials.

When interacting with the audience during a presentation, you need to be able to

reply quickly to questions asked by audience members.

As a general guideline, a report that is fewer than 5 pages

requires at least first-level headings.

When audiences hear stories as part of a business presentation, they

retain information included in stories. are more likely to act based on what they hear.

Electronic slides should ______ a business presentation.

serve simply as an aid to

Stories in business presentations generally contain which of the following?

setting plot resolution

Which of the following would generally have low effectiveness in the opening of a business presentation?

sharing a large set of statistical data

Which of the following happens in a team when team members use the phrase "our needs" is used instead of "my needs"?

solutions are developed that help everyone

"Objectivity" in business means providing information, analysis, and recommendations that are which of the following?

sound reliable unbiased

What is included in the reference list of a business report?

sources for all of the facts that were cited

Ideally, the focal point of a business presentation should be the

speaker

A person who demonstrates accountability is someone who will take a ______ perspective of the groups affected by his or her business.

stakeholder

Which of the following types of supporting material would likely be the most effective for audience members who are professionals with green MVSs?

statistics

Which of the following are used as support material for business presentations?

statistics analogies relevant professional experiences

Which of the following actions are plagiarism?

stealing and passing off the ideas of someone else as your own any literary theft copying a text word-for-word and passing it off as your own

You should respond to interview questions

strategically. concisely. confidently.

What are methods by which people can develop competence? (Choose all that apply.)

study watching interning

A preview statement should

summarize the report's key messages. give the reader a general idea of what the report covers.

Which three of the following types of attention-getters are the most effective?

testimonials rhetorical questions dramatic demonstrations

Which two of the following have reliable guidelines for documenting sources in a business report?

the APA style website the Purdue Online Writing Lab

Which of the following are items in a business report that tend to increase the effectiveness of the author's recommendations?

the cost and other implications clear steps that would help achieve an objective a rationale

Which of the following are examples of items in a report that must be documented to avoid plagiarism? (Choose every correct answer.)

the exact wording of text that you quote other people's ideas that you borrow or reference text that you paraphrase

When two or three key messages are developed for a presentation, they should be

the focus of the presentation.

The first step of the AIM planning process may be difficult for a business presentation because you may not know

the makeup of the audience.

When applying the FAIR test to a document, the writer should make sure that

the message includes accurate facts that have not been slanted. the message is considerate of people's value and feelings. the message demonstrates respect for the inherent worth of others.

Which of the following elements of a speech are part of the preview?

the positioning statement the overview the attention-getter

When you justify a routine request, you should provide

the rationale for the request in your message.

When your report is almost finished, you should review it to make sure that

the report is as effective as possible. you have been fair to yourself and your readers.

When preparing a speech about a business product, what should you find out about your audience?

the source of their information about the product what they know about the product

Which two of the following would likely benefit from being presented as a list with bulleting or numbering in a business report?

the top 10 innovations that made our company the industry leader this year and how much profit each generated summaries of five surveys, with statistical information and source citations

A business report problem statement should establish

the value of the report the purpose of the report

Global cheating culture refers to

the widespread cheating that takes place in schools.

When composing important or controversial communications, you should spend time evaluating the best way

to be fair.

Which of the following are the main goals of a business speech attention-getter? (Select all that apply.)

to engage audience members emotionally to get audience members to consider the presented ideas

What is the primary purpose of charts and tables in a business report?

to fit into the story line of the report

what is the primary purpose of charts and tables in a business report

to fit into the story line of the report

When civil servants share relevant information and decision rationale with stakeholders, they engage in

transparency.

True or false: Citations should be used throughout your business report.

true

True or false: Researchers should clearly show how their recommendations are connected to the facts in their report.

true

When people are credible, they have a reputation for being

trustworthy

What is the first step in the AIM planning process?

understanding the needs of your audience

To support the story line of a report, you should

use charts to simplify complicated numerical information. include charts only for statistics that are directly related to the central theme.

If a report is based on secondary research, it is appropriate to

use information from numerous sources to reach new and perhaps unique conclusions.

Which of the following can help improve the overall design of electronic slides used in business presentations?

using a design expert focusing on key information developing simple charts and diagrams

A report without a problem statement is likely to

wander aimlessly. be considered unimportant.

You can create a sense of trust in others by adopting which of the following orientations?

we you

Which of the following are fundamental to any successful presentation?

well-formed content structure

During a business presentation, audience members should be able to understand the information on slides

within a few seconds.

An organization's code of conduct is a(n)

written code of ethics.