BUS COM C. 14, BCOM 3360 chapter 13
To maintain audience interest, stories used in business presentations should typically last
30 to 60 seconds.
Text taken word-for-word from a source is called a(n)
direct quotation.
Speeches that are highlighted by slides full of illustrations appeal in particular to ______ learners.
visual
In the world of business, "positivity" means
having a can-do attitude or tone.
A table of contents is usually included in a business report if the document
is more than 10 pages long.
A good business communications textbook is designed to give readers which of the following things?
tools to develop communication abilities over the course of a career opportunities to consciously elevate their communication skill set
A well-written heading should be which of the following?
descriptive and engaging
Documenting sources for a business report helps decision makers
- have confidence that the data was collected in a methodical way. - trust the researcher's findings. - assess the quality of the data.
Which of the following describes the effect of good visual aids on a presentation?
They significantly improve the effectiveness of the presentation.
In a business report, bulleting is used for which of the following?
To break dense blocks of text, to group information visually for easier comprehension
Headings are used in reports to
indicate the contents of each section. reveal the basic logic of the document. help readers navigate rapidly through the document.
Which of the following might a business report's table of contents include?
irst-level headings second-level headings
You should arrange the slides that you use in a business presentation to create a
story line
In a business presentation, the entertainment value of a story is
secondary to the information value.
Which of the following preview statements is MOST effective?
Our research shows that the restaurant is gradually losing customers, primarily because menu items are overpriced
Headings are most effective when they feature
Common business terminology; Familiar story lines for a business report
Which of the following statements about company confidentiality are correct?
Company confidentiality is sometimes necessary under the law. Failing to keep certain company matters confidential could harm other employees. Companies can require employees to observe confidentiality about certain matters.
Which of the following are essential features of a thorough, detailed approach to research?
Documentation of sources, methodical analysis
The beginning of a presentation is the time when audience members
form an opinion about the speaker.
Having good credibility implies which of the following qualities? (Choose all that apply.)
having strong ethical values being honorable and reliable ensuring promises are fulfilled
Having good character implies that one has ______ values.
high moral and ethical
In a business presentation, slides should have which of the following characteristics?
highlighting of key data highly legible font size
The communication style of a professional with a red MVS focuses on which of the following?
results-oriented logic action-focused language
What are corporate values defined as?
the stated and lived values of a company
You have observed what you think may be unethical behavior in the workplace. Which of the following are ways to speak up constructively?
"If this is expected, will we feel comfortable being public about it?" "If this is accepted, why is there a company policy against it?"
Which of the following sentences should be rewritten to be more appropriately fact-based and precise?
- If the company invests in this venture, profits are sure to increase. - Hardly anyone has a negative opinion of the company's products.
Although positivity is important in a business report, what are some common drawbacks of too much positivity?
- It can make the report seem unprofessional. - It can impair the writer's judgment. - It can make the report seem too enthusiastic.
What should you do when designing a business report for a busy executive?
- Make it easy for the executive to navigate quickly through the document. - Assume that the executive will not read all of the text.
In which of the following cases could a sentence that a writer takes directly from someone else's writing be considered plagiarism?
- None of the words are placed within quotation marks, and no words are altered. - Only half of the sentence is placed within quotation marks, and no words are altered. - None of the words are placed within quotation marks, and a few of the words are altered.
When you design a business report, you should bear in mind which of the following?
- People will read the document in various ways. - The document should be easy to navigate. - Some readers will not have enough time to ponder everything in the document.
What are the last steps in preparing a report?
- Proofread the document. - Seek final feedback from colleagues. - Check for fairness.
Which of the following are conditions for choosing to use a direct quotation?
- The text is worded in an especially compelling way. - The text highlights the credibility of the person being quoted. - The text flows well with the document you are writing.
Which of the following statements about business proposals are true?
- They may vary in length and format. - They address the allocation of resources for business activities.
Which of the following are items in a business report that tend to increase the effectiveness of the author's recommendations?
- a rationale - clear steps that would help achieve an objective - the cost and other implications
Which of the following actions are plagiarism?
- any literary theft - stealing and passing off the ideas of someone else as your own - copying a text word-for-word and passing it off as your own
Which of the following elements are part of the basic documentation of a book used as a source according to APA style and MLA style?
- author name - book title - year of publication
A report without a problem statement is likely to
- be considered unimportant. - wander aimlessly.
Which of the following actions tend to increase the credibility of a business report?
- being precise when citing facts - including details that support the report's conclusions - citing research sources
Which of the following are often included in the appendixes of a business report?
- biographies - marketing materials - financial statements
Which of the following are typically used to document sources for a business report?
- citations - a reference list
Which of the following requires a source citation?
- direct quotation - paraphrase - ideas borrowed from a secondary source
Headings are used in reports to
- help readers navigate rapidly through the document. - reveal the basic logic of the document. - indicate the contents of each section.
Headings are used in reports to
- help readers navigate rapidly through the document.- reveal the basic logic of the document.- indicate the contents of each section.
To support the story line of a report, you should
- include charts only for statistics that are directly related to the central theme. - use charts to simplify complicated numerical information.
Which of the following are essential features of a thorough, detailed approach to research?
- methodical analysis - documentation of sources
All business trend reports should have which of the following characteristics or features?
- objectivity - easy navigation - documentation
Which of the following are examples of what needs to be documented to avoid plagiarism?
- other people's ideas that you borrow or reference - the exact wording of text that you quote - text that you paraphrase
After compiling data for a report, you should
- recommend actions based on the facts and conclusions in the report. - draw conclusions based on the facts in the report.
Which of the following might a business report's table of contents include?
- second-level headings - first-level headings
"Objectivity" in business means providing information, analysis, and recommendations that are which of the following?
- sound - reliable - unbiased
Which two of the following would likely benefit from being presented as a list with bulleting or numbering in a business report?
- summaries of five surveys, with statistical information and source citations - the top 10 innovations that made our company the industry leader this year and how much profit each generated
A preview statement should
- summarize the report's key messages. - give the reader a general idea of what the report covers.
Which two of the following have reliable guidelines for documenting sources in a business report?
- the Purdue Online Writing Lab - the APA style website
A business report problem statement should establish
- the purpose of the report. - the value of the report.
In a business report, bulleting is used for which of the following?
- to group information visually for easier comprehension - to break up dense blocks of text
What are several of the key features that should be included in all business reports?
- value to decision makers - documentation - precision
When your report is almost finished, you should review it to make sure that
- you have been fair to yourself and your readers. - the report is as effective as possible.
After compiling data for a report, you should
-recommend actions based on the facts and conclusions in the report.-draw conclusions based on the facts in the report.
A document that explains why a business goal is beneficial and details how resources and funds will be allocated to the meet the goal of the business is known as a business __________
A business proposal
Which of the following are typically included in the front matter of a formal report?
A title page; a cover page; a table of contents
Which of the following statements about trust in businesses and business executives in the early twenty-first century is true?
Americans have historic low rates of trust of both businesses and business executives.
In which type of business report is the executive summary usually replaced by a letter from the CEO to the company's stockholders?
Annual report
Which of the following actions are plagiarism?
Any literary theft, copying a text word for word and passing it off as your own, stealing and passing off the ideas of someone else as your own.
Excellence in thinking leads to reports that
Are accurate, and document all facts
When designing a business report for a busy executive, you should
Assume that the executive will not read all of the text, make it easy for the executive to navigate quickly through the document
Where does the executive summary appear in most reports?
At the beginning of the document
Reference lists should be placed
At the end of the report
In a report on the real estate in Florida, which of the two following charts would be most useful?
Average incomes in Florida Metropolitan Area; Home ownership rates in Florida
Which two of the following are key strategies when creating slides for business presentations?
Avoid making the slides too complicated. Make sure that the slides are easy to process.
What are some recommendations concerning the use of support material for a business presentation?
Avoid overwhelming listeners with support material Provide only strong support material. Have additional support material ready in case you need it.
What are the last steps in preparing a report?
Check for fairness. Proofread the document. Seek final feedback from colleagues.
Text taken word-for-word from a source is called
Direct quotation
To improve headings in a business report, the writer should make them more
Efficient; descriptive
Ferdinand discovers that two authors have already produced reports that are very similar to the one he is assigned to complete. He does a small amount of his own research, then borrows heavily from both reports to compile his own document. He rewords most of the text and attributes some of the information to the original authors. Which of the following best describes his final report?
Essentially plagiarized
The ___ test is an excellent way for you to evaluate whether your communications meets ethical standards.
FAIR
True or false: Minor acts of dishonesty and slight deviations from the truth are harmless and should be encouraged in business.
False
True or false: Over 70% of business employees trust their senior management and believe that their company leaders act with honesty and integrity.
False
True or false: When you are known for failing to live up to your promises to stakeholders, you have a reputation for good character.
False
Which of the following sentences should be rewritten to be more appropriately fact-based and precise?
Hardly anyone has a negative opinion of the company's products. If the company invests in this venture, profits are sure to increase.
In a world of business, "positivity" means?
Having a can-do attitude or tone
Which of the following is most closely related to competence?
Having a track record of success
Tom is preparing to write a business proposal for an important project. Which of the following should he do to improve his chances of success?
He should talk to decision makers before writing the proposal
Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?
Her personal values do not align with the corporate values of her work.
When writing a speech, what is the most vital question to consider?
How will the audience benefit from what I am proposing?
Assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true?
If personal values are not in alignment with corporate values, a lack of integrity is possible. Matching personal values with corporate values is a key element of character.
To support the story line of a report, you should
Include charts only for statistics that are directly related to the central theme; use charts to simplify complicated numerical information.
A table of contents is usually included in a business report if the document is
Is more than 10 pages long
Which of the following questions should you consider when preparing to communicate with customers or colleagues?
Is trustworthiness or credibility key to the way I work?
Why is using a story line approach in business presentations is effective? (Select all that apply.)
It helps audience members better remember the presented information. It creates an emotional connection for audience members.
The resolution of a story used in a business presentation accomplishes which of the following?
It provides a solution to the challenges in the story.
What are characteristics of the preview statement of a report? (Choose every correct answer.)
It should give the reader a general idea of what the report covers. It should summarize the report's key messages.
Which of the following statements are true about a positioning statement in business presentations?
It should ideally be limited to one or two sentences. It shows how the message will be valuable to the audience.
Mei wants to include the history of her company in her business presentation. Which two of the following steps should she take? Multiple select question.
Keep the description brief. Relate the history to the audience's needs.
When professionals with hub MVSs listen to business presentations, they respond best to which of the following?
Language that presents several options Presentations that hold clear business logic
What should you do when designing a business report for a busy executive?
Make it easy for the executive to navigate quickly through the document. Assume that the executive will not read all of the text.
According to most surveys, what are ways in which employees tend to feel about their companies? (Select all that apply.)
Many believe their company leaders do not act with honesty and integrity. Nearly half do not trust senior management.
Which of the following statements about the cheating culture is true?
Many students believe Internet plagiarism is not a serious offense.
Which two of business reports would typically include marketing strategies?
Marketing plan; business plan
Documenting sources and including data to support your conclusions will to make a business report which of the following?
More credible
In which of the following cases could a sentence that a writer takes directly from someone else's writing be considered plagiarism?
None of the words are placed within quotation marks, and a few of the words are altered. Only half of the sentence is placed within quotation marks, and no words are altered. None of the words are placed within quotation marks, and no words are altered.
What are several advantages of using tables in a business report?
Notes can be attached to a table to provide further information; tables organize information for readers to analyze and judge for themselves
In general, how long should an executive summary be?
One page for every pages in the report
How long are most business report problem statements?
One to three paragraphs
In which of the following cases could a sentence that a writer takes directly from someone else's writing could be considered plagiarism?
Only half of the sentence is placed within quotation marks, and no words are altered; None of the words is placed within quotation marks, and no words were altered; None of the words are placed within quotation marks, and a few words are altered
Which of the following recommendations is the most specific and actionable?
Our company should expand delivery capability by purchasing a new tanker truck and hiring three additional drivers.
Which of the following recommendations is the MOST specific and actionable?
Our company should expand delivery capability by purchasing a new tanker truck, and hiring three additional drivers
Which of the following methods is an approach to business communications designed to help presenters not make the mistake of presenting evidence without first stating a central position?
PREP
While compiling a business report, Mary finds the discussion of a survey in a scholarly journal. She does not copy the text exactly but conveys the meaning of the material in her own words in her report. She also cites the source of the information. This is called
Paraphrasing
When you design a business report, you should bear in mind which of the following?
People will read the document in various ways, the document is easy to navigate, some readers will not have enough time to ponder everything in the document
What are several of the key features that should be included in all business reports?
Precision, Documentation, and value to decision makers
Which component of a business report frames the overall message in order to help decision makers follow the direction of the text?
Preview Statement
What are the last steps in preparing a report?
Proofread the document; check for fairness; seek final back from colleagues
A document that explains why a business goal is beneficial and details how resources and funds will be allocated to meet the goal is known as a business .
Proposal
The appendixes of a business report commonly include
Reference materials
As a general guideline, a report is fewer than that 5 pages
Requires at least first-level headings
Headers are in used in reports to
Reveal the basic logic of the document, help readers navigate rapidly through the document, indicate the contents of each section
Claire is giving a presentation to a group of busy executives. Which of the following should she be sure to do to ensure a successful presentation?
She should summarize her key takeaway messages at the beginning of the presentation. She should reemphasize her takeaway messages throughout the presentation.
What is a guideline for the effective use of electronic slides in a business presentation?
Show no more than one slide for every minute or two of a presentation.
Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?
Simon must establish credibility.
When you design a business report, you should bear in mind which of the following?
Some readers will not have enough time to ponder everything in the document. People will read the document in various ways. The document should be easy to navigate.
Which statement about audience concerns is true?
Speakers can prepare for audience concerns by considering them beforehand.
To maintain precision while compiling a report, the researcher should
Study the facts from various perspectives before coming to a conclusion
Which two of the following does a writer need to do to paraphrase material in a business report?
Substantially alter the wording of the original text keep the original meaning intact; give credit to the original author or speaker
True or false: Poorly designed electronic slides can have a negative impact on the effectiveness of business presentations. True false question.
TRUE
In reviewing a business report that you are producing, you should
Take several days to complete the review; read the entire document repeatedly, considering it from various viewpoints
Which of the following headings is most effective in helping readers to identify the contents of a section?
The Current Retail Climate for Business Apparel Stores
Which of the following can be used to document sources in a business report?
The MLA documentation system, and the APA documentation system
Ryan has conducted a survey for the report he is writing. He wants the report to include the list of survey questions. This information should be placed in
The appendix section
When telling an engaging story, which of the following should the speaker be aware of?
The audience's patience is limited. The audience expects the speaker to get to the point quickly.
Which of the following should be verified when reviewing a business presentation?
The electronic slides have been proofread. Related technology is in working order. Supplementary materials are well prepared.
Which of the following are examples of what needs to be documented to avoid plagiarism?
The exact wording of the text you quote, other people's ideas that you borrow or reference, text you reference
Which of the following criteria are part of the FAIR test?
The presentation is factually correct. Your real motives in making the presentation are accessible.
Which of the following are conditions for choosing to use a direct quotation?
The text flows well with the document you are writing. The text is worded in an especially compelling way. The text highlights the credibility of the person being quoted.
The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?
There has been a significant decrease in trust in businesses.
What are traits of messages that are most likely to gain the attention of listeners?
They are delivered by a reliable source. They are formed around the listeners' interests.
Which of the following is a characteristic of givers in business?
They are generous in their support of their colleagues.
Why might business professionals fail to speak up after observing unethical behavior in their company?
They believe the behavior is standard practice. They feel they should remain loyal to the company.
Why might researchers make vague or superficial recommendation in a business reports?
They do not want to state a clear opinion on the subject; they are tired and in a hurry to finish
Which of the following statements about business proposals are true?
They may vary in length and format. They address the allocation of resources for business activities.
Which of the following statements are true of poor questions?
They often reflect a judgmental mind-set. They can lead to less listening.
What is the primary purpose of charts and tables in a business report?
To fit into the story line of the report
True or False: Citations should be used throughout your business report?
True
True or False: Researchers should clearly show how their recommendations are connected to the facts in the report?
True
True or false: A fatal error in a business presentation is to present evidence but leave out central positions.
True
True or false: When developing a presentation about a new product, you should spend more time giving information about the product if the audience is unfamiliar with it.
True
True or false: When developing a presentation about a new product, you should spend more time giving information about the product if the audience is unfamiliar with it. True false question.
True
Business reports are flawed when their recommendations are
Unrealistic; vague
Which of the following are examples of plagiarism?
Using your own language to express someone else's ideas without giving credit to that person; Using someone else's exact words without quotation marks but giving credit to that person; using someone else's text without giving credit to that person but using quotation to show that the text is not your own language
Which of the following sentences should be revised to strike a better balance between objectivity, and positivity (in other words, which of the following would benefit from a more objective tone?)
We will never find a better location than this, it even includes an amazing inventory; This is a fabulous opportunity that will surely triple our profits if we drop on it before someone else does.
In which of the following situations are cover pages typically used?
When the report is more than 10 pages long; when the report will be submitted to decision makers outside the organization, when the report is formal
Sam is going to give a presentation on convection ovens. Which of the following is the most important question she needs to ask herself to guide her through planning the presentation?
Why does the audience care about convection ovens?
What are two reasons why you should join clubs and professional interest groups?
You will likely make friendships that will last for years and result in job leads. You are likely to learn skills that will make you more marketable.
The review section of a business presentation contains which of the following?
a call to action a brief summary of the key messages
The conclusions and recommendations in a business report should be focused on
a clear business problem.
In general, you should not open a business presentation with
a joke.
Which of the following are common barriers to effective listening?
a lack of patience a short attention span a lack of self-awareness
Karee opens her presentation about factory safety protocols by telling a story about a time several workers narrowly missed serious injury thanks to safety training they had received just weeks before. What type of attention-getter is Karee using?
a vivid example
Demonstrating accountability in business implies which of the following?
an enlarged vision of those affected by a business an obligation to meet the needs of others
In a job interview, you should dress
appropriately for the standards of the company.
How should you view volunteering?
as a way to help your community as a way to grow your network as a way to improve at small talk
When creating electronic slides for a business presentation, you should make sure that the data and ideas they present are
as simple and clear as possible.
Documenting sources for a business report helps decision makers
assess the quality of the data. have confidence that the data was collected in a methodical way. trust the researcher's findings.
Where does an executive summary appear in most reports?
at the beginning of the document
Reference lists should be placed
at the end of the report.
What should the preview of a speech accomplish?
attract the attention of the audience highlight benefits to the audience
In general, ______ learners believe that emotion is best conveyed through voice.
auditory
Which of the following elements are part of the basic documentation of a book used as a source according to APA style and MLA style?
author name book title year of publication
When including personal details in your résumé or cover letter, you should
avoid revealing anything that is not strictly relevant. tell a story of how your key abilities and attributes will help the company. include only interests that accentuate your abilities and attributes.
If the structure of a report is familiar to decision makers, then it will
be easier to navigate
If the structure of a report is familiar to decision makers, then it will
be easier to navigate.
In a business presentation, the content of any slide should
be easy to read and understand.
What are reasons a company might ask for confidentiality agreements from its employees?
because of copyright law to protect intellectual property
If a hypothetical story is used in a business presentation, it should be
believable. applicable.
If you want to appeal to a professional with a hub MVS, you should focus on which two of the following?
benefits to clients and customers option-oriented language
Which of the following are often included in the appendixes of a business report?
biographies marketing materials financial statements
Which of the following types of formatting should be used to highlight key information and data?
bold italics
When listening to a business presentation, professionals with blue MVSs respond particularly well to which of the following?
business relationship discussions the use of "we" language
Which of the following are positive ways a transparent workplace can be created by a leader in business?
by listening to the concerns of others by being reachable
How can joining clubs help your career?
by teaching you marketable skills by helping you form relationships with other future professionals
Generosity towards others is an example of ______ in the business world.
caring
Which of the following factors impact a business executive's credibility? (Select all that apply.)
character being caring competence
According to anonymous surveys, a majority of graduate students in education, medicine, law, and business did which of the following to gain admittance to their programs?
cheat
Which of the following are abuses of honesty?
cheating in the classroom deceiving consumers identity theft
Which of the following should be provided throughout your business report to indicate any information taken from other sources?
citations
Which of the following actions tend to increase the credibility of a business report?
citing research sources being precise when citing facts including details that support the report's conclusions
The views you provide in a business speech are essentially attempts to convince audience members to
commit to some type of risk.
Perceptions of a person's adherence to personal and corporate values are mostly determined by the person's
communications.
The goal of the review in a business presentation is to
compel audience members to consider taking specific actions.
Conducting business with ______ helps forge character and maximize competencies.
complete dishonesty
In a business presentation, the positioning statement is intended to convince the audience to
concentrate on the whole presentation.
In business communication, professionals with blue MVSs respond to logic that
considers the whole.
What is the most critical factor in a successful presentation?
content development
When given a set of hypothetical ethical dilemmas, MBA students scored as high on unethical behavior as
convicts in prison.
Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence by her focus on
creating a successful track record.
In business, it is important to establish your _____ from your first day on the job.
credibility
Which of the following are gained by business leaders by when they recognize and show concern for others' needs?
credibility trust
You can improve your professional skills by becoming a(n) ______ communicator.
credible and trusted
When using action verbs on a résumé, it is important to remember that
different action verbs are better suited to different career fields.
Text taken word-for-word from a source is called a(n) Multiple choice question.
direct quotation
Which of the following requires a source citation?
direct quotation ideas borrowed from a secondary source paraphrase
Professionals with red MVSs respond most strongly to which two of the following aspects of a presentation?
discussing short-term goals remaining focused on key points
In business, dishonesty on financial performance is likely to lead to
dismissal.
Excellence in thinking leads to reports that
document all facts are accurate
All business trend reports should have which of the following characteristics or features?
documentation objectivity easy navigation
What are several of the key features that should be included in all business reports?
documentation precision value to decision makers
Which of the following are essential features of a thorough, detailed approach to research?
documentation of sources methodical analysis
Ideally, stories used in business presentations should be which of the following?
drawn from real life factual honest
Compared to written proposals, speeches and presentations are better suited to capitalize on ______ appeals.
emotional
Which kinds of appeals should be made when giving speeches and presentations?
emotional analytical
The moral principles that steer the behavior of a group or an individual are known as
ethics.
To ensure that a document is free from plagiarism, writers should
exercise original thinking. use numerous sources to support their thoughts. arrive at original conclusions.
True or false: In business reports, positivity is more important than objectivity.
false
When acting with transparency, a company executive provides stakeholders with which of the following?
financial figures from the business business process information basic facts about the business
Which of the following might a business report's table of contents include?
first-level headingssecond-level headings
Which of the following are examples of good business ethics?
following the law ensuring proprietary information remains safe
Recent research has found that when workplaces develop a climate of betrayal, it is most often through which of the following kinds of actions?
going back on decisions hiding the truth sharing gossip about others
Colleagues and clients ______ persons they know care about them.
have greater trust in
Which of the following requires a source citation?
ideas borrowed from a secondary source paraphrase direct quotation
Audience members typically decide which of the following during the preview of a presentation?
if they think they have something to gain from the presentation if they will pay attention and listen to the presentation if they are willing to act on what they hear
In business presentations, the rationale for using stories is to
illustrate a point.
Which of the following can weaken a message presented during a business presentation with slides?
images not related to the message low-resolution images too many images
By thinking about how your communication will affect recipients, you are using the ______ component of the FAIR test.
impacts
To support the story line of a report, you should
include charts only for statistics that are directly related to the central theme. use charts to simplify complicated numerical information.
Which of the following are applications of the AIM planning process in presentations and speeches?
including supporting points to the key ideas conducting an analysis of the presentation's listeners highlighting topic-related conclusions
Which of the following are applications of the AIM planning process in presentations and speeches?
including supporting points to the key ideas conducting an analysis of the presentation's listenershighlighting topic-related conclusions
Powerful images on electronic slides for a business presentation
increase the emotional impact. improve the effectiveness of communication.
People can develop competence by finding discipline-related
jobs. internships. real-world experience.
When writing a presentation for clients and customers, you should primarily focus on influencing which two of the following groups?
key decision makers prospects for future business
The purpose of an executive summary is to highlight
key findings and recommendations.
If you use a joke in the opening of a business presentation, it should be linked to the
key message.
In a business presentation, the presenter's views are the
key messages of the presentation.
Which type of learner responds best to participation-focused presentations?
kinesthetic
Which of the following are different learning styles that audience members may have?
kinesthetic visual auditory
Which of the following are benefits of having many givers in a business?
less employee turnover greater profitability increased productivity
Which of the following are aspects of the AIM planning process?
message audience information
Documenting sources and including data to support your conclusions will tend to make a business report which of the following?
more credible
After a job interview,
most hiring managers expect a follow-up of some type relatively soon.
A cover page should include which of the following?
names of people who wrote the report date title
Effective communicators gain trust by seeking to understand others'
needs.
In general, how long should an executive summary be?
one page for every 10 to 20 pages in the report
To build trust within an organization, decision making must be
open based on a collective conscience documented
When you weave together information gathered from a variety of sources and think up your own ideas, reach your own conclusions, and make your own recommendations, you are demonstrating
originality of thought.
Which of the following is the first step in active listening?
paying attention
Which of the following type of support material would likely be the most effective for audience members with blue MVSs?
personal stories
When giving an internal presentation, you should focus your presentation primarily on
persons who have the ability to put your ideas into action.
If employees do not honestly communicate about business issues, it can lead to
poor financial performance.
Which component of a business report frames the overall message in order to help decision makers follow the text?
preview statement
Most people will judge a person's competence based on the person's
previous accomplishments.
A document that explains why a business goal is beneficial and details how resources and funds will be allocated to meet the goal is known as a business ____________
proposal
Which of the following people can help with designing electronic slides used in important business presentations?
public relations experts outside professionals in-house specialists
The appendixes of business reports commonly include
reference materials
The appendixes of business reports commonly include
reference materials.
When interacting with the audience during a presentation, you need to be able to
reply quickly to questions asked by audience members.
As a general guideline, a report that is fewer than 5 pages
requires at least first-level headings.
When audiences hear stories as part of a business presentation, they
retain information included in stories. are more likely to act based on what they hear.
Electronic slides should ______ a business presentation.
serve simply as an aid to
Stories in business presentations generally contain which of the following?
setting plot resolution
Which of the following would generally have low effectiveness in the opening of a business presentation?
sharing a large set of statistical data
Which of the following happens in a team when team members use the phrase "our needs" is used instead of "my needs"?
solutions are developed that help everyone
"Objectivity" in business means providing information, analysis, and recommendations that are which of the following?
sound reliable unbiased
What is included in the reference list of a business report?
sources for all of the facts that were cited
Ideally, the focal point of a business presentation should be the
speaker
A person who demonstrates accountability is someone who will take a ______ perspective of the groups affected by his or her business.
stakeholder
Which of the following types of supporting material would likely be the most effective for audience members who are professionals with green MVSs?
statistics
Which of the following are used as support material for business presentations?
statistics analogies relevant professional experiences
Which of the following actions are plagiarism?
stealing and passing off the ideas of someone else as your own any literary theft copying a text word-for-word and passing it off as your own
You should respond to interview questions
strategically. concisely. confidently.
What are methods by which people can develop competence? (Choose all that apply.)
study watching interning
A preview statement should
summarize the report's key messages. give the reader a general idea of what the report covers.
Which three of the following types of attention-getters are the most effective?
testimonials rhetorical questions dramatic demonstrations
Which two of the following have reliable guidelines for documenting sources in a business report?
the APA style website the Purdue Online Writing Lab
Which of the following are items in a business report that tend to increase the effectiveness of the author's recommendations?
the cost and other implications clear steps that would help achieve an objective a rationale
Which of the following are examples of items in a report that must be documented to avoid plagiarism? (Choose every correct answer.)
the exact wording of text that you quote other people's ideas that you borrow or reference text that you paraphrase
When two or three key messages are developed for a presentation, they should be
the focus of the presentation.
The first step of the AIM planning process may be difficult for a business presentation because you may not know
the makeup of the audience.
When applying the FAIR test to a document, the writer should make sure that
the message includes accurate facts that have not been slanted. the message is considerate of people's value and feelings. the message demonstrates respect for the inherent worth of others.
Which of the following elements of a speech are part of the preview?
the positioning statement the overview the attention-getter
When you justify a routine request, you should provide
the rationale for the request in your message.
When your report is almost finished, you should review it to make sure that
the report is as effective as possible. you have been fair to yourself and your readers.
When preparing a speech about a business product, what should you find out about your audience?
the source of their information about the product what they know about the product
Which two of the following would likely benefit from being presented as a list with bulleting or numbering in a business report?
the top 10 innovations that made our company the industry leader this year and how much profit each generated summaries of five surveys, with statistical information and source citations
A business report problem statement should establish
the value of the report the purpose of the report
Global cheating culture refers to
the widespread cheating that takes place in schools.
When composing important or controversial communications, you should spend time evaluating the best way
to be fair.
Which of the following are the main goals of a business speech attention-getter? (Select all that apply.)
to engage audience members emotionally to get audience members to consider the presented ideas
What is the primary purpose of charts and tables in a business report?
to fit into the story line of the report
what is the primary purpose of charts and tables in a business report
to fit into the story line of the report
When civil servants share relevant information and decision rationale with stakeholders, they engage in
transparency.
True or false: Citations should be used throughout your business report.
true
True or false: Researchers should clearly show how their recommendations are connected to the facts in their report.
true
When people are credible, they have a reputation for being
trustworthy
What is the first step in the AIM planning process?
understanding the needs of your audience
To support the story line of a report, you should
use charts to simplify complicated numerical information. include charts only for statistics that are directly related to the central theme.
If a report is based on secondary research, it is appropriate to
use information from numerous sources to reach new and perhaps unique conclusions.
Which of the following can help improve the overall design of electronic slides used in business presentations?
using a design expert focusing on key information developing simple charts and diagrams
A report without a problem statement is likely to
wander aimlessly. be considered unimportant.
You can create a sense of trust in others by adopting which of the following orientations?
we you
Which of the following are fundamental to any successful presentation?
well-formed content structure
During a business presentation, audience members should be able to understand the information on slides
within a few seconds.
An organization's code of conduct is a(n)
written code of ethics.
