Business Analyst Certificate Week One

What is a Key Performance Indicator (KPI):

A performance measurement tool to gauge how a company is doing

Which of the following is among the deliverables of Business Analysis?

A requirements document

Successful KPIs have the following characteristics EXCEPT:

Affordable

Which one of these is NOT a benefit of engaging Business Analysts in Cost and Revenue Analysis?

Attend weekly meetings with the sales staff

A medical supplies company provides latex gloves to hospitals, this is an example of a:

B2B transaction

Why is external benchmarking important to performance management?

Because it allows an organization to compete in the market

Which one of these is NOT a good habit of successful Business Analysts?

Communicate with stakeholders only once during Business Analysis

A company sets quarterly cost targets for its West Coast sales office, it is engaging in:

Cost Control

Manufacturing involves all of the following EXCEPT:

Data

Which of the following techniques does a Business Analyst NOT utilize to gather information from stakeholders?

Discussions with product suppliers

A Business Analyst's role in preparing a Project to avoid crises does NOT include:

Evaluating team performance

The role of management function is to organize, deploy and control all of the following EXCEPT?

Events

A Business Analyst's job in quality assurance is to analyze the process but he or she does not document the analysis

False

Finance and Accounting functional areas conduct the following:

Financial projects in the annual strategic plan

Customer satisfaction is determined by these factors EXCEPT:

Frequent sales

The biggest challenge facing information-based industries is:

Large amount of data

Revenue centers in a multinational oil and gas company engage in all of the following EXCEPT:

Marketing

A Business Case document contains the following EXCEPT:

Meeting schedule for stakeholders

All of the following are examples of an Output KPI EXCEPT:

Online transaction time

Human resources departments affect company revenues indirectly through all of the following EXCEPT:

Preparing wages and salaries

Which one of these is NOT a responsibility of the Research and Development department?

Provide administrative reports to senior management

Which of the following does NOT contribute to cross-functional teams failing to complete projects successfully at times?

Remote communication between departments

The following are all cost centers EXCEPT:

Research and Development

All of the following are known organizational structures EXCEPT:

Sales and Marketing

Which one of these is NOT a KPI?

Satisfactory shopping experience

Why is role and process clarity important when initiating Business Analysts?

So that Business Analysts are clear about their roles and responsibilities

Which of the following is NOT a prerequisite for successful KPIs implementation?

Strong financial and accounting practices

Business Analysis and Project Management have the following job specifications in common EXCEPT:

They can both begin at any time in the project life cycle

Business metrics allow companies to perform revenue analysis:

True

Which of the following is NOT a step in the manipulation of data?

Wisdom to Recommendations