Business Computer Application

Which of the following is an advantage provided by an enterprise resource planning system? More than one answer may be selected.

- It provides a unified look at all aspects of an organization. - Its reports are generally available on mobile devices. - It is scalable, so that it is available to both large and small businesses.

Who are some of the major suppliers of supply chain management software? More than one answer may be correct.

- Oracle (Fusion) - SAP - Blue Yonder

Which of these transaction processing systems utilize the merchant service aggregator capability?

- PayPal - Stripe - Square

Which of the following are manufacturers of enterprise resource planning system software? More than one answer may be selected.

- Sage Group - Microsoft - Oracle

An executive notices that while the company is on track to meet its sales goal for the year, it is not on track to make their bottom line number. How could she use the information provided in the EIS dashboard to figure out where the problem is? More than one answer may be selected.

- The executive could drill down into specific areas of the organization to see where spending is higher than budgeted for. - The executive could view the graphs to quickly see which departments are underperforming. - The executive could annotate information on the dashboard, requesting more information from subordinates who work in those departments.

Which of the following statements best describes the type of business environment that usually requires a decision support system? More than one answer may be correct.

- an environment that changes and evolves at a fast pace - an environment where problems are typically complex - an environment that evolves slowly and carefully

List the way/s supply chain management (SCM) software can be offered. More than one answer may be correct.

- as a stand-alone application - cloud-based delivery - on-premise, user-hosted

From the following list, select the payment methods that small retailers can now process quickly using business applications technology.

- credit cards - debit cards - mobile payments (Apple Pay, Google Wallet, etc.)

Which of the following executive information systems software would a babysitting service provider benefit from? More than one answer may be selected.

- financial management - human resource management - marketing management

Which of the following have been made nearly obsolete by business applications technology? More than one answer may be correct.

- imprinters ("knuckle-busters") - credit card verification books - travelers checks

What is the intended result for a business using customer relationship management (CRM) software? More than one answer may be correct.

- increased sales - increased market share - increased profit

Which of the following business applications would an enterprise resource planning (ERP) systems software support? More than one answer may be selected.

- logistics systems - financial and accounting systems - customer resource management systems

What are the key functions of customer relationship management (CRM) systems? More than one answer may be correct.

- marketing - sales - customer service

From the following list, select the technologies that are required for businesses to accept payment via Apple Pay and Google Wallet.

- point-of-sale (POS) device - near field communication (NFC) - smart mobile phones

In terms of customer relationship management (CRM) software, what does customer service mean? More than one answer may be correct.

- response to customer questions - processing returns - managing customer contacts

In addition to integrating supply chain management in a retail setting, what other information does customer relationship management (CRM) software typically include? More than one answer may be correct.

- social media - customer support interactions - sales and returns

Which three of the following make up the major elements of a supply chain management system?

- supplier relationship management - order fulfillment management - customer relationship management

If a hotel restaurant is expecting a sudden influx of customers, which business software system/s would enterprise resource planning (ERP) software coordinate to not only manage the additional guests, but also maximize profits? More than one answer may be correct.

- supply chain management - human resources management - customer relationship management

Explain why managers use customer relationship management systems. More than one answer may be correct.

- to target profitable customers - to customize marketing messaging - to improve pricing decisions

What is the essential purpose of a supply chain management system (SCM)?

A SCM helps managers anticipate supply issues, such as increased demand or production slowdowns, so they can make quick accommodations.

What is the main difference between merchant service providers (ISOs) and merchant service aggregators?

Aggregators work with banks to let small businesses accept credit cards.

Which of the following statements best describes Stripe and its services?

It is a merchant service aggregator that offers payment processing software, equipment, and services for e-commerce and brick-and-mortar businesses.

What is the overall goal of a decision support system?

problem solving by providing vital information or indicating areas of influence

What portion of a firm's executive information system would be responsible for automatically restocking a necessary manufacturing component once it went below a predetermined level?

supply chain management

In which of the following scenarios would an executive benefit from the insights provided by operations management systems software?

An executive wants to know why it is taking longer to manufacture their product.

Some companies, such as Oracle and SAP, offer SCM either as a stand-alone system or as a major element of an ERP. Which company, previously known as JDA, focuses solely on supply chain management systems?

Blue Yonder

Businesses that rely on Quickbooks may need a decision support system, but this financial management software for small businesses does not provide one. What other resources are easily available?

Business analytics software apps that integrate with QuickBooks are available.

A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape is referred to as a(n)

EIS

Business applications that specifically assist senior executives in gaining a broader view of the competitive landscape are referred to as

EIS.

Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their

ERP system.

Which company was formed after Elon Musk's X.com and Peter Thiel's Confinity Inc. merged, when the software that allowed Palm Pilot users to transfer funds to each other had evolved to allow payment transfers over the Internet?

PayPal

What is the dominant U.S. financial services software for small business?

Quickbooks

Logisticians can minimize costs by having a view of the cost centers within an entire supply chain through which software system?

SCM

Which company was formed by Jack Dorsey, cofounder and CEO of Twitter, to provide small business owners with aggregator services and a credit card payment system they could operate through their iPhones?

Square

Which software company has expanded its credit card payment processing products to also sell point-of-sale (POS) stations?

Stripe

Which of the following was invented by a saloonkeeper in 1879 and became the most common transaction processing system for 100 years?

cash registers

Which business computer application system is focused on helping managers to maintain the business's focus on the individual customer by developing a lasting relationship that promote long-term buying?

customer relationship management (CRM) system

The element of the supply chain management system that may include payment and demand management, customer service management, and returns management is

customer relationship management element.

Which business computer application system combines information regarding the customer's buying habits with other data such as contact information so that the management team can better anticipate customer preferences and needs?

customer relationship management system

It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?

customer relationship management systems

Three functions of CRM include marketing, sales and

customer service.

To ensure adequate spacing between flights, track changes in aircraft airspeed and altitude, and issue alerts at any deviations, air traffic controllers use

decision support systems (DSS).

Modern air travel would not be possible without

decision support systems software.

Checks are quickly processed by point-of-sale (POS) stations with the use of

magnetic ink character recognition (MICR).

What do smaller merchants use to process credit card payments and avoid issues with fund reversals (such as when credit card purchases are returned) or disputes over credit card charges?

merchant service aggregators