Business Computer Applications

EIS

A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape are referred to as a(n) ___.

Supply chain management (SCM) apps

A key attribute of this software is its ability to integrate status reports of multiple logistics reporting software products, providing the manager with increased visibility from a single dashboard

Square

A relatively inexpensive point-of-sale system that integrates an iPad, a cash drawer, a thermal printer, and a chip/swipe/contactless reader, is called the ______ stand

Bullwhip Effect

A sophisticated SCM can reduce the impact of the phenomenon that often occurs when small variations in consumer demand create amplified demand variations in the supply chain. This phenomenon is referred to as the ___.

PayPal

After surveys indicated that many consumers thought Elon Musk's startup, X.com referred to a pornographic site, X.com changed its name to __.

operations

Applications for EIS that focus on the processes involved in producing goods are referred to as manufacturing ________________ management systems software.

financial management

Applications that allows senior executives to analyze all aspects of an organization's budgets, revenue, expenses, asset management, credit, debt, investments, as well as tax and accounting information, are included as the ___ element of an EIS

SAP

Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by ___ and based in Germany.

user interface

Because it determines which decisions are actually implemented, the ___ of the DSS is arguable its most important component.

customer resource management (CRM) systems

Because they comprise such a major portion of most business's overall management system, ________________________________________________________________are often incorporated with other systems, such as inventory management systems, to streamline the entire enterprise.

Enterprise Resource Planning software

Business applications supported and coordinated in this platform typically include finance and accounting systems, human resource systems, production systems, logistics (supply chain management, and inventory) systems, customer resource management systems, sales and marketing systems, and many others depending on the type of organization.

SCM systems

By providing a view of the entire system, these systems allow logisticians to identify cost centers and then seek alternatives or otherwise minimize these costs.

ERP

Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their ___ system.

information

Decision support systems (business intelligence systems) application, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or executive ___________ systems (EIS)

Stripe

Even though it competes in the same environment as PayPal, both Elon Musk and Peter Thiel were early investors in ___, a business software company that develops software known to integrate well with existing apps

Operations Management Financial Management Marketing Human Resources Management (HRM) Supply Chain Management

Executive information systems fall into five major categories which are

merchant service aggregators

Fund reversals, such as when an item purchased with a credit card is returned, or if a customer disputes the validity of a credit card charge, result in lost processing fees and interest on the part of the acquiring bank. For these reasons, smaller merchants must use ___ to process credit cards.

MOM

General Electric Digital's Predix Platform and ABB's Ability are examples of executive information systems applications that focus on ___

Customer Relationship Management (CRM) Systems

It is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business computer application systems?

Arguably the biggest changes business applications technology has brought to small retailors is the ability to quickly process which 3 of the following?

Mobile payments (Apple Pay, Google Wallet, etc.) Credit cards Debit cards

Decision support systems software

Modern air travel would not be possible without ___ software.

imprinter

Modern business applications technology have made it quicker and easier for retailers to process credit cards, making this device nearly obsolete.

customer

Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and _________ service

dashboard

Providing visibility means that the user interface of any SCM remains a critical component. Typically, a user interface comes in the form of a _______________ that calls attention to deviations from an established norm.

cash register

Saloonkeeper James Ritty named his 1879 invention "Ritty's Incorruptible Cashier". This became known as the ___, the most common transaction processing system for 100 years.

Blue Yonder Oracle (Fusion) SAP

Select 3 major suppliers of SCM.

SAP Microsoft Epicor

Select 3 manufacturers of ERP software.

Sales Marketing Customer service

Select the 3 key functions of CRM.

Supplier relationship management Customer relationship management Order fulfillment management

Select the 3 major elements of a supply chain management system.

PayCycle Mammoth/ThinkHR Innovative Merchant Solutions

Select the three software systems associated with, or purchased by Intuit to create the suite of products that integrate with QuickBooks.

Freshsales HubSpot Salesforce

Select three manufacturers of customer relationship management software.

Decision support system (DSS) software Business intelligence (BI) software

Software that provides decision makers with the information necessary to solve problems in complex and rapidly-changing environments is commonly referred to by which 2 of the following?

Blue Yonder

Some companies, such as Oracle and SAP, offer SCM either as a stand-alone system or as a major element of an ERP. This company, previously known as JDA, focuses solely on supply chain management systems.

supplier

The element of a supply chain management application that may include the product development, manufacturing, and inventory processes is referred to as the ___________ relationship management element

interface

The key element of any executive information system (EIS) is a highly intuitive user ___________, often referred to as the dashboard.

artificial intelligence (AI)

The model of a decision support system (DSS), or business intelligence (BI) system, typically adapts its processes based on the degree of accuracy of each prior decision. This can be called ___

cash register

The term "ringing up a sale" was coined because of the way a bell would be struck whenever the till was opened on a ___.

financial

The tools necessary to adequately hedge against significant market fluctuations is provided by _____________________ management software

QuickBooks

This company, owned by Intuit, is by far the dominant financial services software for small business in the U.S.

Magnetic Ink Character Recognition (MICR)

This technology allows point-of-sale (POS) stations to quickly process checks.

enterprise resource planning system

To provide senior management with visibility of nearly all aspects of an organization's operations many firms integrate their SCM apps with their ___.

Systems help to make the sales process itself more efficient are referred to as which of the following?

Transaction processing systems

Enterprise resource planning software

Using advanced modelling software to provide the required decision support system, executive information system (EIS) or business intelligence (BI) system, this application suite seeks to coordinate all aspects of an organization.

Customer Relationship Management (CRM) System

Which business computer application system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires?

Tableau

Which decision support system software (or business intelligence software) is owned by Salesforce?

HRM

Which element of an EIS provides executives with visibility over a firm's personnel issues?

Microsoft

With its Dynamics suite, this company has one of the most powerful ERP products available.

The amount of flexibility in payment methods demanded by today's consumer make the ___________ of sale (POS) station essential for businesses.

point

Improved methods of accepting payments are referred to as transaction _________________ systems

processing