Business Management & Admin MASTER KEY
"Brain drain" occurs when: A. a country loses talented employees to better opportunities overseas. B. consumers spend too much time shopping online. C. businesses outsource jobs to other countries. D. people who speak different languages try to communicate with each other.
A
11. What information should be included in the recommendations section of an analytical report? A. Benefits and risks B. Product characteristics C. Budgetary constraints D. Project status data
A
12. Which of the following statements would be placed in the introductory section of a research report: A. The purpose of this study is to determine why sales have been decreasing for three consecutive quarters. B. Based on the previously stated findings, it is recommended that the XYZ Company revise its operating budget. C. The survey consisted of 250,600 respondents from the northern region of the country. D. The statistics indicate that the business is losing up to 15% of its market share to new competitors
A
13. Alex is very skilled in building positive customer/client relations because he can express himself without offending others. Alex would be described as having A. tact. B. integrity. C. character. D. generosity.
A
18. "Brain drain" occurs when A. a country loses talented employees to better opportunities overseas. B. consumers spend too much time shopping online. C. businesses outsource jobs to other countries. D. people who speak different languages try to communicate with each other.
A
20. Which of the following is most likely to be a result of competition: A. Development of new products B. Reduction in product quality C. High prices D. More monopolies
A
23. To calculate total revenue, a business multiplies the number of units sold by A. average price per unit. B. marginal revenue. C. fixed costs. D. marginal costs.
A
24. The United States' business culture tends to embrace self-reliance and personal accomplishment, which are characteristics of A. an individualist society. B. the concept of collectivism. C. a long-term orientation. D. a team-oriented mindset.
A
25. During a meeting with German business people, an American businessperson introduced a change to the agenda. Because the German business people were caught off guard by this change, they became upset, which indicates that German culture tends to A. have a low tolerance for uncertainty. B. be highly ethnocentric. C. take greater risks than other cultures. D. prefer a less-structured environment.
A
26. Because Costa Ricans do not like to be kept waiting, it is important for business people to A. arrive at meetings on time. B. schedule frequent meeting breaks. C. discuss business during lunch. D. comply with local ordinances.
A
3. Which of the following statements regarding company policies is true: A. Company policies identify general company rules. B. Company policies and procedures are the same thing. C. Company policies describe emergency measures. D. Company policies identify very specific employee actions.
A
30. As the manager of her own company, Brooke is able to guide the company and its employees in a desired manner. Brooke possesses the trait of A. leadership. B. creativity. C. empathy. D. initiative.
A
32. To manage their work commitments in a timely manner, business people should A. estimate the time that it takes them to perform their tasks. B. ask their coworkers to help them with routine activities. C. work on enjoyable tasks before tackling the unpleasant tasks. D. identify shortcuts that they can take get their work done quickly.
A
33. As a new employee, you receive constructive criticism about your job performance. This criticism is designed to A. improve your ability to do the job. B. show your lack of ability. C. hurt and discredit you. D. demonstrate the supervisor's superior job knowledge.
A
4. Before an individual can follow verbal directions, s/he must first be ready to A. listen. B. write. C. speak. D. understand.
A
44. Which of the following is the most likely action that the government takes when a person misses the deadline for filing his/her income tax return: A. Penalty B. Refund C. Extension D. Allowance
A
46. Two employees used a business's computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked which of the following: A. Protection from theft and fraud B. An affordable price C. A manual system as backup D. Printed financial statements
A
49. A computer program that captures the knowledge of experienced workers is known as a(n) A. expert system. B. intranet. C. spreadsheet. D. decision support system.
A
54. Which of the following is the most efficient tool for gathering external information that businesses need: A. Internet B. Library C. Software D. Textbooks
A
60. Dale stores his customer records in a remote database that he accesses via the Internet. Where does Dale maintain his customer files? A. In the cloud B. On his hard drive C. On a flash drive D. In a log file
A
62. Plastico Manufacturing Company had to temporarily shut down one of its factories because it was emitting toxic chemicals into the air. Plastico was not complying with the community's A. environmental regulations. B. construction codes. C. administrative policies. D. estate laws.
A
67. One of the first steps that a business usually takes to develop a project plan is to A. identify needed resources. B. prepare purchasing plans. C. recruit new employees. D. organize training classes.
A
68. Isabelle asks Todd, one of her project-team members, if he has collected all of the information that he needs to start tabulating a survey. What project-management activity is Isabelle performing? A. Monitoring B. Initiating C. Coordinating D. Assigning
A
72. Silence is an effective negotiating technique to use with a vendor when a business wants the vendor to A. make a concession. B. maintain its authority. C. obtain leverage. D. initiate a gridlock.
A
76. A comprehensive report reveals that the Sabin Company can increase its data-entry outputs by 20% in a six-month period by installing the MMX software system. Sabin can use this type of business analysis to determine A. how to increase its efficiency. B. how to detect a problem. C. why it should obtain new markets. D. why it should evaluate work schedules.
A
8. When participating in group discussions, it is often helpful to A. appoint a leader. B. try to socialize. C. interrupt a speaker. D. be aggressive.
A
80. Which of the following characteristics are necessary for entrepreneurs to be successful: A. Creativity and innovation B. Determination and aggression C. Optimism and risk aversion D. Timidity and organization
A
85. Which of the following provides the foundation for a business's overall planning and controlling activities: A. Organizational goals B. Profit margins C. Ordering procedures D. Product objectives
A
88. Isabelle is developing a document that divides a long-term project into meaningful subprojects and tasks, which she will use to guide the workflow. Isabelle is developing the A. work breakdown structure. B. project status report. C. data interchange program. D. technical operating system.
A
89. During a weekly status meeting, Tom said, "We've worked extremely hard and have made some tremendous progress on this stage of the project, so I am taking the team out to lunch next Wednesday." What project-management activity is Tom performing? A. Rewarding B. Mentoring C. Evaluating D. Encouraging
A
9. What should a business employee do before writing an informational message? A. Identify the audience B. Plan a response C. Wait for feedback D. Select the medium
A
90. Releasing equipment, materials, and team members are tasks that are completed during the ___________ phase of a project. A. closing B. scheduling C. planning D. initiating
A
91. What is a necessary component of quality-assurance activities? A. Systematic process B. Product innovation C. Classified information D. Supplier input
A
92. The Six Sigma quality management framework involves monitoring improvement processes by analyzing A. quantitative information. B. technology needs. C. expansion plans. D. employees' policies.
A
94. How can a business reduce risks that are associated with a poor public image: A. Implement an ethics program B. Maintain minimal inventory levels C. Encourage fraudulent behavior D. Offer credit to few customers
A
95. What type of risk-management technology can track individual traders' risk limits and notify management immediately if any trader exceeds her/his preset limit? A. Automated oversight B. Stress testing C. Data aggregation D. Corporate governance
A
A comprehensive report reveals that the Sabin Company can increase its data-entry outputs by 20% in a six-month period by installing the MMX software system. Sabin can use this type of business analysis to determine A. how to increase its efficiency. B. how to detect a problem. C. why it should obtain new markets. D. why it should evaluate work schedules.
A
A computer program that captures the knowledge of experienced workers is known as a(n): A. expert system. B. intranet. C. spreadsheet. D. decision support system.
A
Alex is very skilled in building positive customer/client relations because he can express himself without offending others. Alex would be described as having A. tact B. integrity C. character D. generosity
A
As a new employee, you receive constructive criticism about your job performance. This criticism is designed to A. improve your ability to do the job. B. show your lack of ability. C. hurt and discredit you. D. demonstrate the supervisor's superior job knowledge.
A
As the manager of her own company, Brooke is able to guide the company and its employees in a desired manner. Brooke possesses the trait of: A. leadership. B. creativity. C. empathy. D. initiative.
A
Because Costa Ricans do not like to be kept waiting, it is important for business people to: A. arrive at meetings on time. B. schedule frequent meeting breaks. C. discuss business during lunch. D. comply with local ordinances.
A
Before an individual can follow verbal directions, s/he must first be ready to: A. listen. B. write. C. speak. D. understand.
A
Dale stores his customer records in a remote database that he accesses via the Internet. Where does Dale maintain his customer files? A. In the cloud B. On his hard drive C. On a flash drive D. In a log file
A
During a meeting with German business people, an American business person introduced a change to the agenda. Because the German businesspeople were caught off guard by this change, they became upset, which indicates that German culture tends to A. have a low tolerance for uncertainty. B. be highly ethnocentric. C. take greater risks than other cultures. D. prefer a less-structured environment.
A
During a weekly status meeting, Tom said, "We've worked extremely hard and have made some tremendous progress on this stage of the project, so I am taking the team out to lunch next Wednesday." What project-management activity is Tom performing? A. Rewarding B. Mentoring C. Evaluating D. Encouraging
A
How can a business reduce risks that are associated with a poor public image: A. Implement an ethics program B. Maintain minimal inventory levels C. Encourage fraudulent behavior D. Offer credit to few customers
A
Isabelle asks Todd, one of her project-team members, if he has collected all of the information that he needs to start tabulating a survey. What project-management activity is Isabelle performing? A. Monitoring B. Initiating C. Coordinating D. Assigning
A
Isabelle is developing a document that divides a long-term project into meaningful sub projects and tasks, which she will use to guide the workflow. Isabelle is developing the A. work breakdown structure. B. project status report. C. data interchange program. D. technical operating system.
A
One of the first steps that a business usually takes to develop a project plan is to A. identify needed resources. B. prepare purchasing plans. C. recruit new employees. D. organize training classes.
A
Plastico Manufacturing Company had to temporarily shut down one of its factories because it was emitting toxic chemicals into the air. Plastico was not complying with the community's A. environmental regulations. B. construction codes. C. administrative policies. D. estate laws.
A
Releasing equipment, materials, and team members are tasks that are completed during the ___________ phase of a project. A. closing B. scheduling C. planning D. initiating
A
Silence is an effective negotiating technique to use with a vendor when a business wants the vendor to A. make a concession. B. maintain its authority. C. obtain leverage. D. initiate a gridlock.
A
The Six Sigma quality management framework involves monitoring improvement processes by analyzing A. quantitative information. B. technology needs. C. expansion plans. D. employees' policies.
A
The United States' business culture tends to embrace self-reliance and personal accomplishment, which are characteristics of: A. an individualist society. B. the concept of collectivism. C. a long-term orientation. D. a team-oriented mindset.
A
To calculate total revenue, a business multiplies the number of units sold by: A. average price per unit. B. marginal revenue. C. fixed costs. D. marginal costs.
A
To manage their work commitments in a timely manner, businesspeople should A. estimate the time that it takes them to perform their tasks. B. ask their coworkers to help them with routine activities. C. work on enjoyable tasks before tackling the unpleasant tasks. D. identify shortcuts that they can take get their work done quickly.
A
Two employees used a business's computerized accounting system to change some records. They were able to steal $50,000 from the business because the accounting system lacked which of the following: A. Protection from theft and fraud B. An affordable price C. A manual system as backup D. Printed financial statements
A
What information should be included in the recommendations section of an analytical report? A. Benefits and risks B. Product characteristics C. Budgetary constraints D. Project status data
A
What is a necessary component of quality-assurance activities? A. Systematic process B. Product innovation C. Classified information D. Supplier input
A
What should a business employee do before writing an informational message? A. Identify the audience B. Plan a response C. Wait for feedback D. Select the medium
A
What type of risk-management technology can track individual traders' risk limits and notify management immediately if any trader exceeds her/his preset limit? A. Automated oversight B. Stress testing C. Data aggregation D. Corporate governance
A
When participating in group discussions, it is often helpful to: A. appoint a leader. B. try to socialize. C. interrupt a speaker. D. be aggressive.
A
Which of the following characteristics are necessary for entrepreneurs to be successful: A. Creativity and innovation B. Determination and aggression C. Optimism and risk aversion D. Timidity and organization
A
Which of the following is most likely to be a result of competition: A. Development of new products B. Reduction in product quality C. High prices D. More monopolies
A
Which of the following is the most efficient tool for gathering external information that businesses need: A. Internet B. Library C. Software D. Textbooks
A
Which of the following is the most likely action that the government takes when a person misses the deadline for filing his/her income tax return: A. Penalty B. Refund C. Extension D. Allowance
A
Which of the following provides the foundation for a business's overall planning and controlling activities: A. Organizational goals B. Profit margins C. Ordering procedures D. Product objectives
A
Which of the following statements regarding company policies is true: A. Company policies identify general company rules. B. Company policies and procedures are the same thing. C. Company policies describe emergency measures. D. Company policies identify very specific employee actions.
A
Which of the following statements would be placed in the introductory section of a research report: A. The purpose of this study is to determine why sales have been decreasing for three consecutive quarters. B. Based on the previously stated findings, it is recommended that the XYZ Company revise its operating budget. C. The survey consisted of 250,600 respondents from the northern region of the country. D. The statistics indicate that the business is losing up to 15% of its market share to new competitors.
A
After providing the stakeholders with the project deliverables, Lisa analyzed and documented the project's actual results with the initial project goals. What did Lisa do? A. Conduct a post-implementation review B. Prepare a lessons-learned report C. Develop a project-issues log D. Compose final delivery instructions
Answer is: A.
An individual's status and title are very important in all aspects of Japanese culture, including business situations. For example, the Japanese businessperson with the most authority sits in the chair furthest from the door, and the remaining employees sit in descending rank around the table, so the lowest ranking employee sits nearest to the door. This situation indicates that Japan A. is a hierarchical society. B. has liberal social standards. C. is an individualist culture. D. has a traditional economic system
Answer is: A.
Because Indian businesspeople value their personal space, foreigners should A. maintain physical distance during conversation. B. shake hands as a gesture of goodwill. C. speak loudly and clearly to be heard and understood. D. begin with social talk before launching into business discussions.
Answer is: A.
Bryant Technical College is offering an online degree in landscape design. This product is considered a(n) A. virtual service. B. low-quality product. C. outsourced service. D. merger.
Answer is: A.
Claire is the owner of a small consulting firm and has two employees working for her. What type of insurance can Clair purchase to limit her tort liability? A. Professional B. Property C. Workers' compensation D. Economic protection
Answer is: A.
Claudia is creating a balance sheet for her business. She lists the full value of all of her assets, even some office equipment she hasn't completely paid for. However, to find the true net worth of her business, Claudia must subtract the money she owes on the equipment, since the debt is considered a(n) A. liability. B. liquid asset. C. accounts receivable. D. dividend.
Answer is: A.
Cookery Manufacturing orders heating elements from the Kenton Company to produce ovens. Recently, customers complained to Cookery that their ovens were not heating properly. Cookery researched the issue, and determined that the customers purchased ovens with defective heating elements. Kenton and Cookery took action by replacing the defective parts for the customers. In this situation, Cookery and Kenton maintained a positive working relationship by A. working together to resolve a problem. B. collecting information about a new product. C. changing the production process. D. developing a standards plan.
Answer is: A.
Effective budgets should always be A. evaluated. B. optimistic. C. inflexible. D. secretive.
Answer is: A.
In some cultures, it is common for businesspeople to discuss business matters during meals, but Canadians typically do not. This is a cultural issue related to A. dining etiquette. B. negotiating style. C. language barriers. D. cognitive intelligence.
Answer is: A.
In which of the following documents does the project manager clearly define the project's terms and conditions for stakeholders: A. Statement of work B. Team agenda C. The project audit D. Project schedule
Answer is: A.
Many experts believe that providing too much detail in the work breakdown structure (WBS) work packages often causes the project manager to A. micromanage the project. C. simplify project deliverables. B. allocate project resources. D. develop a SWOT analysis.
Answer is: A.
Marjane's been at her job for a few years, and she always shows up on time and works hard. However, she keeps being passed over for a promotion. When she talks to her boss about it, her boss says that while Marjane's a good employee, she'll need to work on her soft skills if she wants to be promoted to a managerial position. What should Marjane do? A. Take a course in teamwork and communication B. Go to graduate school and get an advanced degree C. Become proficient in a new computer program D. Get another year of work experience and then ask for a promotion again
Answer is: A.
Randy used to work in a factory. However, after technological advances brought robots that could do the same job for less money, he was laid off. Randy is looking for a new job in a factory, but everything requires knowledge of computer programs, which he doesn't have. Randy is facing __________ unemployment A. structural B. frictional C. cyclical D. seasonal
Answer is: A.
Rob has a job interview this afternoon. In the morning, he goes over his other job offers to figure out which job he will accept (and what the salary and benefits are) if this employer doesn't offer him a position. Rob is developing his A. BATNA. B. role. C. walk-away point. D. style.
Answer is: A.
Samantha works in a shoe store. Her eight most recent customers wore the following shoe sizes: 9, 7.5, 5.5, 6, 8, 10, 9, and 9. What is the mode of this data set? A. 9 B. 8 C. 8.5 D. 4.5
Answer is: A.
Simone's business doesn't advertise much. Instead, she relies on happy customers to tell their friends, family, and coworkers about her company. Simone's business uses __________ to gain customers. A. advocacy B. relationship buying C. corporate culture D. business process management
Answer is: A.
The focus of quality management should be on A. satisfying customers. B. beating the competition. C. staying within the bounds of the law. D. encouraging employees.
Answer is: A.
The local government fined Lenny's Grille because there were 75 more patrons in the facility at one time than legally permitted. In this situation, the business violated a A. maximum capacity code. B. federal property law C. traffic ordinance. D. construction permit.
Answer is: A.
The team's project manager said, "Leah, your efficiency rate increased by 10 percent this week, which is far above average. You have made great progress in a short time!" In this situation, the project manager is A. providing evaluative information. B. making a suggestion for improvement. C. requesting a project update. D. supporting a team member's decision.
Answer is: A.
There are several auto repair shops in town, but Patricia's stands out. Her auto repair shop does great work, but what really sets her shop apart is the customer service. Every customer is greeted by a friendly employee, and s/he is given snacks and drinks while s/he waits for the repairs to be completed. The great customer service that people can expect from Patricia's business is considered her A. brand promise. B. tagline. C. vision. D. mission statement
Answer is: A.
To lower risks associated with noncompliance, a company should A. monitor changes in laws affecting its business activities. B. hire an environmental attorney to oversee all business functions. C. limit the potential of personal injury by purchasing property insurance. D. encourage all employees to understand the advanced principles of contract law.
Answer is: A.
What is the primary function of the Random Access Memory (RAM) component of a computer? A. Serves as a temporary holding area for files and programs B. Reads the computer code that provide visual effects C. Stores data and programs permanently D. Enables the user to apply point and click commands
Answer is: A.
What's the most effective way to save money on business and equipment maintenance? A. Create a maintenance schedule, and stick to it. B. Only allow outside technicians to maintain equipment. C. Use the least expensive supplies you can find. D. Invest in cleaning equipment only when absolutely necessary.
Answer is: A.
Which of the following is a factor that often leads to workplace stress and burnout: A. Lack of task variety B. Adequate compensation C. Sufficient time to meet deadlines D. High control of work assignments
Answer is: A.
Which of the following is a non-price issue that a business might negotiate with a vendor when purchasing expensive, complex equipment: A. Post-sale service B. Payment terms C. Volume reductions D. Compensation
Answer is: A.
Which of the following is a tool that businesses should use to set their overall organizational goals: A. Mission statement B. Financial budget C. Marketing plan D. Productivity benchmarks
Answer is: A.
Which of the following is an example of a reorder: A. The Powell Company did not order enough paper towels for the month, so it ordered an additional four cases. B. Sims Steakhouse received six out of eight cases of glassware on Monday because the vendor ran out of stock. C. Mr. and Mrs. Travis ordered a dining-room set in a wood finish that the furniture store doesn't normally carry. D. Henry's Hardware Store ordered 35 model-N1 hammers and 2 cases of ¼" stainless steel bolts from Franklin Tool Manufacturers.
Answer is: A.
Which of the following statements is true of the bidding process: A. Pre-bid meetings are used to address potential bidder questions. B. A bid can be signed by any person at the supplier's company. C. All bids should be shared with each competitor as a bargaining tool. D. The supplier with a substantially lower bid is usually the best choice.
Answer is: A.
You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation? A. Tell the caller you're happy to hear about his vacation, but you have to take another call. B. Tell the customer you don't have time to talk about personal issues, so he should stay on topic. C. Transfer the call to someone else who has more time to talk to the customer. D. Talk to the customer as long as he wants to appear more interested.
Answer is: A.
"With fewer staff members available to conduct extensive testing, Calhoun Software has experienced several product-release failures last year that resulted in costly product returns." This is an example of a research report A. executive summary. B. problem statement. C. recommendation. D. pronouncement of intent.
Answer is: B.
A boutique owner set a goal to open two additional stores in the next three years. What type of organizational goal has the boutique owner set? A. Control C. Profit B. Growth C. Profit D. Market share
Answer is: B.
Aisha wants to buy new ovens for her bakery. They'll be expensive, but she has some money saved up that she can use for the purchase. Aisha plans to finance her new equipment using A. dividends. B. equity. C. debt. D. accounts receivable
Answer is: B.
American business people believe that maintaining direct eye contact during conversation indicates an individual's sincerity, interest, and confidence level, while some cultures believe that ongoing direct eye contact is rude. This is an example of how __________ differs among cultures. A. social status B. nonverbal communication C. personal appearance D. gender perception
Answer is: B.
An important activity associated with the organizing function of management is A. developing a blueprint. B. defining employees' roles. C. evaluating performance. D. creating tangible outputs
Answer is: B.
During the execution-and-monitoring stage of project management, the project manager's job is to A. deliver the project's final product. B. make sure the project stays on track. C. secure enough funding to complete the project. D. assign roles to team members.
Answer is: B.
Employees are more likely to be successful in helping a company achieve its organizational goals when they A. are promoted to management. B. have appropriate training. C. work independently. D. socialize with their coworkers.
Answer is: B.
Jack is a computer programmer who is struggling to fix a glitch with his company's new computer network. During a get-together with some friends who also work in technology, Jack brings up his dilemma. His friend Janelle suggests a process that helped her solve a similar problem that she experienced a few weeks ago. Two other friends, Tim and Susan, provide some suggestions as well. In this situation, Jack and his friends are transferring knowledge by A. applying Groupthink strategies. B. participating in a community of practice. C. forming a strategic alliance. D. conducting a formal interview.
Answer is: B.
Jim Martin is a Canadian businessperson who is traveling to Saudi Arabia to close a business deal. Jim should dress conservatively by wearing a A. vest, corduroy pants, and long-sleeve T-shirt. B. suit, long-sleeve dress shirt, and tie. C. short-sleeve golf shirt, wristwatch, and casual pants. D. suit, short-sleeve T-shirt, and a vest
Answer is: B.
Liana, an accountant, is auditing a business. Would it be ethical for her to buy stock in that business? A. No, this is considered embezzlement. B. No, because it's a conflict of interest. C. Yes, as long as she tells the company about it. D. Yes, as long as she is careful not to let it affect her accounting decisions.
Answer is: B.
The core activity of managerial planning involves A. modifying behavior. B. determining objectives. C. implementing procedures. D. identifying gains.
Answer is: B.
To implement a successful knowledge-management system in the workplace, it is important to A. focus more on organizing knowledge than gathering it. B. gain the cooperation of employees and support from ownership. C. select three or more employees to serve as knowledge managers. D. develop an organizational reward structure that focuses on financial gains.
Answer is: B.
What technological tool can help businesses understand the types of knowledge that employees need to perform their jobs efficiently? A. Probability chart B. Accountability matrix C. Systems register D. Navigation log
Answer is: B.
Which of the following are examples of intellectual property that are protected by trade-secret legislation: A. Research techniques and artistic works B. Chemical compounds and manufacturing processes C. Novels and customer lists D. Inventions and trade characters
Answer is: B.
Which of the following is a project-management software application that duplicates the project database and enables project managers to evaluate potential changes to the project plan and assess "what if" scenarios: A. Transaction processing B. Test environment C. Encryption D. Digital scanning
Answer is: B.
Which of the following is a reason that organizations undertake knowledge management: A. They know that new knowledge is only created outside the organization. B. They want to ensure that organizational knowledge isn't wasted. C. They don't value an organizational culture of learning. D. They must follow the laws and regulations of their industries.
Answer is: B.
Which of the following is a true statement about the work breakdown structure (WBS) in project management: A. The project scope remains the same after making changes to the WBS. B. Each work package should take between eight and 80 hours to complete. C. The project manager should require team members to approve the WBS. D. Team members develop the WBS dictionary after they carry out their work tasks.
Answer is: B.
Which of the following is an advantage of a weak dollar: A. It creates more consumer spending. B. It encourages exports. C. Employee wages go up. D. More jobs are created.
Answer is: B.
Which of the following is an internal factor that influences employees' willingness to share their tacit knowledge with coworkers and managers: A. Economic conditions B. Organizational culture C. Public agendas D. Regulatory environment
Answer is: B.
Which of the following is an organizational vision: A. Penelope's department wants to offer the best customer service in the state. B. Margaret's company wants to be the best sporting goods store in the country. C. Franco wants to get his project done by the end of the week. D. Omar's shoe store plans to increase sales by 15% this quarter
Answer is: B.
"We can accept the volume pricing that you are offering, but we would like the merchandise to leave your facility within 24 hours rather than 48 hours, after the order is placed." In this situation, the negotiator wants to obtain A. additional discounts. B. more technical support. C. better lead time. D. an extended warranty.
Answer is: C.
A project manager has determined that the team completed the software-development phase of the project four days ahead of schedule. What control activity is the project manager performing? A. Changing a process B. Evaluating a time constraint C. Tracking a milestone D. Assessing a setback
Answer is: C.
A project's stakeholders asked the project manager to revise three components of a long-term project. The project manager should share this information with the project's team members because changes often affect the A. team members' competence. B. company's image. C. project's workflow. D. team members' performance reviews.
Answer is: C.
Christine is buying a new computer. If she's making her decision logically, which of the following is true: A. Her decision-making process is highly subjective. B. She's listening to her friends' opinions. C. She's looking at her alternatives from a neutral point of view. D. Her decision is influenced by how the computers are presented.
Answer is: C.
Coordinating business activities is an important aspect of the organizing function of management because it A. defines the company's mission statement. B. enables the business to prepare precise forecasts. C. establishes clear relationships among the company's resources. D. ensures that the employees understand all the business's activities.
Answer is: C.
Dahlia just started her own business last month. Eventually she'll be concerned with other company goals, but right now she just wants to make sure her business gets off the ground. She knows many businesses fail within the first few years, so for now she needs to focus on A. building a larger facility. B. hiring more employees. C. achieving stability. D. developing new goods and services.
Answer is: C.
Effective managerial control often involves A. providing incentives. B. setting long-term goals. C. taking corrective action. D. assigning tasks.
Answer is: C.
Hector's team member isn't motivated to work on their project. She says it looks like too much work, and she doesn't think it's possible to have it all done in their time frame. To motivate her, Hector's first priority should be to demonstrate the project's A. importance. B. desirability. C. feasibility. D. reward.
Answer is: C.
In a detailed document, Rachel explains the possible implications of implementing a cooperative advertising program for her employer's major customers. In this situation, Rachel developed a A. sales analysis. B. troubleshooting proposal. C. feasibility report. D. request for proposal.
Answer is: C.
Jack asked a customer to provide some information about his company's competitors. In return, Jack told the customer that he would give him/her the lowest possible price for the company's new line of products. The customer was not comfortable with Jack's behavior and ended the 15-year partnership with the company. This is an example of how unethical business behavior can negatively affect A. prospecting practices. B. product pricing and quality. C. buyer/seller relationships. D. management style.
Answer is: C.
Japanese businesspeople believe that arriving late at an appointment is extremely disrespectful. This illustrates the importance of understanding cultural issues that relate to A. decision making. B. assertiveness. C. time. D. location.
Answer is: C.
Javier had an interview with a potential employer, Dan Martinez. The interview was pretty casual and informal. How should Javier begin his thank you note? A. Hi Dan B. Dear Dan C. Dear Mr. Martinez D. He doesn't need to send a thank you note for a casual interview
Answer is: C.
Kate says, "I am very pleased with your progress on the project, Devon. Take the rest of the day off, and we'll talk about the next phase of the project tomorrow." What directing activity is Kate performing? A. Delegating responsibility B. Establishing a schedule C. Motivating an employee D. Training a worker
Answer is: C.
Megan is working with a group member who's explaining her part of a project. Megan wants to make sure her group member knows she's listening, so she says things like, "I see," "Okay," and "I understand." Which active listening skill is Megan demonstrating: A. Paraphrasing the message to test her understanding B. Repeating critical information C. Using a verbal acknowledgement response D. Collecting all the information possible
Answer is: C.
Reese is writing a paper for his business class. He wants to include an idea he found in one of his sources. He includes just the main points and rewrites the paragraph in his own words, making sure to attribute his ideas to the original source. Reese is A. quoting. B. paraphrasing. C. summarizing. D. plagiarizing.
Answer is: C.
Ruben works in the kitchen of a restaurant. His coworker cut herself on a kitchen knife and she's bleeding profusely. If Ruben wants to help her, what's the most important thing he can do? A. Clean the wound so it won't get infected B. Get proper medical training C. Stay calm and call an emergency number D. Interview witnesses and fill out an accident report
Answer is: C.
Shamir and Frieda both own salons in the same town. In a newspaper interview, Shamir presents several untrue and negative facts about Frieda's salon, and her business suffers as a result. Frieda is likely to file a tort action against Shamir for A. negligence. B. appropriation. C. defamation. D. wrongful interference.
Answer is: C.
Sophia needs to distribute a sales report to her employees. There are lots of numbers and figures, but the report is pretty self-explanatory. Sophia should communicate this information to her staff via a A. conference call. B. face-to-face meeting. C. memo. D. voicemail.
Answer is: C.
The focus of the Six Sigma framework involves maximizing overall quality and A. expanding product lines. B. hiring qualified employees. C. preventing problems. D. emphasizing innovation.
Answer is: C.
To manage their work commitments in a timely manner, businesspeople should A. work on enjoyable tasks before tackling the unpleasant tasks. B. ask their coworkers to help them with routine activities. C. estimate the time that it takes them to perform their tasks. D. identify shortcuts that they can take get their work done quickly.
Answer is: C.
Wellston Industries wants to compare a current business situation with a target situation. Which of the following tools will help Wellston obtain the information that it wants: A. Decision tree B. Mind map C. Gap analysis D. Critical path study
Answer is: C.
What technology can businesses use to reduce the risk of network security breaches? A. Concurrency control applications B. Teleprompter devices C. Intrusion detection systems D. Pirated software programs
Answer is: C.
What type of plan do businesses often implement when an original plan fails to produce the desired results? A. Production B. Communications C. Contingency D. Strategic
Answer is: C.
When a handbag company embroiders a customer's name or monogram on a cloth tote bag, it is processing a(n) A. open requisition. B. blanket requisition. C. special order. D. reorder.
Answer is: C.
Which of the following has a negative effect on an understaffed business: A. Fewer premiums B. Decreased turnover C. Increased errors D. Higher property taxes
Answer is: C.
Which of the following statements is true of diversity: A. Valuing diversity means ignoring or minimizing differences. B. Diversity applies only to minorities. C. In group settings, diversity increases creativity and innovation. D. Diversity in the workplace is decreasing.
Answer is: C.
Which of the following statements is true of quality control: A. It consists mostly of common sense procedures. B. It's necessary only for large businesses. C. It must be measured in some way to be effective. D. It doesn't require much planning to implement.
Answer is: C.
Alexis and her team are working on a new project proposal to show their boss. She knows that doing the project their way will be costly and time-consuming, but she also knows that the results will be great. She and her team decide to first present the benefits of the project and then draw the conclusion that investing company time and money would be a good idea. Alexis hopes to convince her boss using A. geographical order. B. deductive organization. C. chronological order. D. inductive organization.
Answer is: D.
Amira is trying to choose a financial institution. She likes to do her banking in person, and she wants to make sure she selects an institution that's customer friendly. She wants good interest rates and low fees, and she'd also prefer to invest with a not-for-profit institution. Amira should invest her money in a(n) A. investment bank. B. Internet bank. C. commercial bank. D. credit union.
Answer is: D.
Because Tim is not a "morning person," it takes a little while for him to feel alert and focused. Which of the following tasks is best for Tim to work on when he first arrives at the office: A. Prepare a presentation B. Update the departmental budget C. Write a research report D. Read e-mail
Answer is: D.
Companies use risk-matrix software applications to A. determine the amount of their insurance premiums. B. prevent identity-theft activities and eliminate external risks. C. organize their financial data in secure locations. D. identify and prioritize their primary business risks.
Answer is: D.
During a meeting with German businesspeople, an American businessperson introduced a change to the agenda. Because the German businesspeople were caught off guard by this change, they became upset, which indicates that German culture tends to A. prefers a less-structured environment. B. be highly ethnocentric. C. take greater risks than other cultures. D. have a low tolerance for uncertainty.
Answer is: D.
Francine likes the auto shop where she takes her car for an oil change because it has a comfortable waiting room with good magazines. This illustrates which important characteristic of quality service providers? A. Assurance B. Reliability C. Responsiveness D. Tangibles
Answer is: D.
Gabriel's boss just assigned him a new project. He needs to create a video presentation, which he has no idea how to do. He starts to get discouraged, but then he reminds himself that this is an opportunity to learn an important new skill. It will look great on his résumé and score him some bonus points with the boss. This is an example of which step for maintaining a positive attitude: A. Surround yourself with positive people B. Have a sense of humor C. Look good D. Think positively
Answer is: D.
It's appropriate to write a letter of inquiry when A. you're summarizing a business report. B. thanking a potential employer for an interview. C. informing employees of a payroll change. D. requesting more information about a company.
Answer is: D.
Latin-American businesspeople often hold several meetings to build trust and get to know their business partners. Businesspeople from other cultures often find this practice frustrating because they want to get down to business. This example illustrates how __________ differs among cultures. A. regulation B. language C. ethical behavior D. communication style
Answer is: D.
Latisha, a human resources manager at a hospital, is writing a list of the skills, knowledge, and characteristics for a nurse position she hopes to fill. She focuses on what education a nurse in that position should have, what personal traits s/he should have, and what s/he should be like. Latisha is working on a(n) A. on-boarding activity. B. job description. C. strategic plan. D. job specification.
Answer is: D.
Mara recently accepted a job with the Sweet Treat Cookie Company. Her new employer required her to sign a document stating that she will not reveal the ingredients in the company's cookie recipes to external sources. This is an example of a(n) A. injunction. B. indictment. C. noncompete provision. D. nondisclosure agreement.
Answer is: D.
Nadia's assistant, Roger, rarely does what he's supposed to do. He routinely forgets to schedule her appointments, orders the wrong supplies for her office, and misses work at least a few times a month. An employee like Roger is an example of a(n) __________ risk. A. financial B. hazard C. strategic D. operational
Answer is: D.
Perry is thinking about being a project manager, but he's not sure. His guidance counselor suggests he have a discussion with someone who is currently employed as a project manager. What benefit will Perry get from an informational interview like this one? A. The project manager will help him with his college application. B. The project manager will probably give him a job. C. The project manager can tell Perry whether or not project management is the right career for him. D. The project manager can tell him what a real day on the job is like.
Answer is: D.
Sally, Joe, Tim, and Jane are team members who perform different tasks by themselves at the same time to create a single output. The method of work coordination that the team members are using is the ___________ task interdependence. A. reversed B. sequential C. reciprocal D. pooled
Answer is: D.
Taking responsibility for your actions involves A. responding to criticism in a defensive manner. B. letting others accept the blame for your mistakes. C. justifying your errors. D. admitting your mistakes.
Answer is: D.
The Hastings Company implemented a series of gradual changes throughout the company over time that resulted in more durable products and greater employee efficiency. What type of continuous improvement does this situation exemplify? A. Accelerated B. Breakthrough C. Recovery D. Incremental
Answer is: D.
The production manager of a company that produces wrenches, hammers, and electric drills would most likely report to the A. operations assistant. B. quality control line supervisor. C. director of purchasing. D. vice president of manufacturing.
Answer is: D.
Vince is very excited to get his first paycheck from his part-time job. He's expecting about $200, but when he sees his weekly paystub, he's disappointed to find out he's actually getting much less. Which tax did Vince forget to take into account: A. Excise tax B. Property tax C. Sales tax D. Income tax
Answer is: D.
What type of information should be included in the methodology section of a research report? A. References and reliability data B. The significance of the study and conclusions C. Research procedures and the purpose of the study D. A description of the sampling plan and research technique
Answer is: D.
What's one way to maintain secure customer records? A. Avoid collecting any confidential customer information. B. Make sure the records are easily accessible for all employees. C. Link customers' names with their personal information. D. Encrypt the information customers give you online.
Answer is: D.
Which of the following is a primary factor that should be considered when choosing project-management software: A. Distribution intensity B. Personal goals C. Group consensus D. Project complexity
Answer is: D.
Which of the following is an example of a business obtaining raw-materials inventory: A. An accounting firm orders pencils, copy paper, and post-it notes for its staff. B. A department-store chain orders shirts, ties, and socks from different vendors for resale. C. A petroleum processing plant orders a replacement part for a large piece of equipment. D. A snack-food manufacturer orders potatoes, oil, and salt to make its potato chips.
Answer is: D.
Which of the following is the most important factor to consider when prioritizing work tasks: A. Employee's aptitude B. Enjoyment of tasks C. Coworkers' opinions D. Due dates of tasks
Answer is: D.
Which of the following provides a business's employees with a foundation for acceptable behavior in the workplace: A. Articles of incorporation B. Organizational chart C. Grievance procedures D. Rules of conduct
Answer is: D.
10. Which of the following are characteristics of a well-written executive summary: A. Error free, simple, and creative B. Clear, concise, and error free C. Creative, concise, and informal D. Concise, informal, and error free
B
14. Kate's coworker Jack is meeting with a very important German client tomorrow. Kate has been to Germany several times, and tells Jack that German business people tend to be very formal and serious in business situations. After learning this information, Jack now knows that he should avoid A. using titles. B. using humor. C. shaking hands. D. making eye contact.
B
27. Which of the following is an example of a Saudi Arabian custom that relates to gender: A. Friday is the day of rest. B. Women are not permitted to drive a car. C. The "thumbs up" symbol is offensive. D. It is illegal to eat pork.
B
34. Effective managers involve employees in planning changes because people who help to initiate changes are usually more __________ to those changes. A. resigned B. receptive C. resistant D. indifferent
B
35. During a negotiation, a non-verbal behavior that indicates a negotiator's high level of confidence is A. foot tapping. B. direct eye contact. C. arm crossing. D. defensive facial expression.
B
36. Which of the following is an indication that employees might be experiencing a lot of stress: A. Drinking one or two cups of coffee a day B. Being irritated when dealing with customers C. Concentrating on doing the job correctly D. Having occasional conversations with coworkers
B
37. Henry's been at his current job for five years. He doesn't really like it but doesn't want to look for a new job because he's so used to this one. Henry avoids adapting because of A. fear. B. contentment. C. lack of control or trust. D. a desire for change.
B
39. How does empathy help coworkers to be fair to each other? A. Empathy gives coworkers the ability to learn a job quickly. B. Coworkers with empathy are better able to understand others. C. Coworkers with empathy are not likely to have disagreements. D. Empathy helps coworkers to understand legal guidelines.
B
40. For an investment to yield positive results at the end of the investment period, the earnings should A. grow by at least ten percent. B. exceed the rate of inflation. C. be accrued on a debt security. D. be documented appropriately.
B
41. Regular credit accounts are sometimes called open accounts because they allow A. first-time credit users to buy without having a credit check. B. credit users to buy at any time during a set period. C. credit users to make minimum payments any time during the month. D. long-time credit users to make purchases without finance charges.
B
42. What do many individuals establish when planning for future financial needs? A. Living will B. College fund C. Emotional intelligence D. A work history
B
5. What is important to do when giving verbal directions to make sure the audience understands? A. Maintain eye contact B. Ask questions C. Use gestures D. Explain information
B
50. Because Robert is up for a promotion and wants to impress his manager, he will not share with his coworkers the tacit knowledge that helps him efficiently perform his job. Robert's reason for not sharing the information relates to A. inevitable disclosure. B. personal gain. C. privacy issues. D. group cohesiveness.
B
55. Which of the following types of information should a business keep on file indefinitely: A. Cancelled checks B. Federal income tax returns C. Invoices D. Credit card statements
B
61. Why is it important for businesses to interpret statistical findings? A. To develop charts and tables B. To obtain useful information C. To calculate frequency distributions D. To organize a database
B
69. A business that wants to maintain positive, long-term relationships with its vendors should A. develop a competitive orientation. B. share relevant information. C. automate ordering processes. D. request volume discounts.
B
7. You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation? A. Tell the customer you don't have time to talk about personal issues, so he should stay on topic. B. Tell the caller you're happy to hear about his vacation, but you have to take another call. C. Transfer the call to someone else who has more time to talk to the customer. D. Talk to the customer as long as he wants to appear more interested.
B
70. Elaine, a buyer for a large retail chain, places a paper-goods order with Sheets Paper Company, one of five paper suppliers she uses, because Sheets has the best prices and can ship the order tomorrow. This is an example of a(n) ___________ order. A. blanket B. open C. prepaid D. standing
B
71. Why does a business keep stock on hand for resale? A. So it can produce manufactured goods. B. To sell it to end users C. To use it in business operations D. So it can buy raw materials.
B
78. John frequently lists or ranks the things he needs to do in the order of their importance. John is __________ his activities. A. categorizing B. prioritizing C. grouping D. classifying
B
86. What do managers need to do to help employees understand their specific responsibilities in achieving the organization's goals? A. Develop a mission statement B. Communicate priorities C. Create work subcultures D. Collect information
B
93. A potential benefit to businesses that implement continuous quality improvement processes is A. increased costs. B. increased sales. C. decreased outputs. D. decreased profits.
B
96. Risk retention groups are typically only allowed to offer __________ insurance coverage. A. life B. liability C. homeowners D. health
B
99. What management function involves motivating and encouraging an employee? A. Planning B. Directing C. Organizing D. Recruiting
B
A business that wants to maintain positive, long-term relationships with its vendors should A. develop a competitive orientation. B. share relevant information. C. automate ordering processes. D. request volume discounts.
B
A potential benefit to businesses that implement continuous quality improvement processes is A. increased costs. B. increased sales. C. decreased outputs. D. decreased profits.
B
Because Robert is up for a promotion and wants to impress his manager, he will not share with his coworkers the tacit knowledge that helps him efficiently perform his job. Robert's reason for not sharing the information relates to A. inevitable disclosure. B. personalgain. C. privacy issues. D. group cohesiveness.
B
During a negotiation, a non-verbal behavior that indicates a negotiator's high level of confidence is A. foot tapping. B. direct eye contact. C. arm crossing. D. defensive facial expression.
B
Effective managers involve employees in planning changes because people who help to initiate changes are usually more __________ to those changes. A. resigned B. receptive C. resistant D. indifferent
B
Elaine, a buyer for a large retail chain, places a paper-goods order with Sheets Paper Company, one of five paper suppliers she uses, because Sheets has the best prices and can ship the order tomorrow. This is an example of a(n) ___________ order. A. blanket B. open C. prepaid D. standing
B
For an investment to yield positive results at the end of the investment period, the earnings should A. grow by at least ten percent. B. exceed the rate of inflation. C. be accrued on a debt security. D. be documented appropriately.
B
Henry's been at his current job for five years. He doesn't really like it but doesn't want to look for a new job because he's so used to this one. Henry avoids adapting because of A. fear. B. contentment. C. lack of control or trust. D. a desire for change.
B
How does empathy help coworkers to be fair to each other? A. Empathy gives coworkers the ability to learn a job quickly. B. Coworkers with empathy are better able to understand others. C. Coworkers with empathy are not likely to have disagreements. D. Empathy helps coworkers to understand legal guidelines.
B
John frequently lists or ranks the things he needs to do in the order of their importance. John is __________ his activities. A. categorizing B. prioritizing C. grouping D. classifying
B
Kate's coworker Jack is meeting with a very important German client tomorrow. Kate has been to Germany several times, and tells Jack that German businesspeople tend to be very formal and serious in business situations. After learning this information, Jack now knows that he should avoid A. using titles. B. using humor. C. shaking hands. D. making eye contact.
B
Regular credit accounts are sometimes called open accounts because they allow A. first-time credit users to buy without having a credit check. B. credit users to buy at any time during a set period. C. credit users to make minimum payments any time during the month. D. long-time credit users to make purchases without finance charges.
B
Risk retention groups are typically only allowed to offer __________ insurance coverage. A. life B. liability C. homeowners D. health
B
The belief that profitable sales volume will result from giving customers quality products at fair and reasonable prices is part of the A. consumers' movement. B. planning process. C. marketing mix. D. marketing concept.
B
What do managers need to do to help employees understand their specific responsibilities in achieving the organization's goals? A. Develop a mission statement B. Communicate priorities C. Create work subcultures D. Collect information
B
What do many individuals establish when planning for future financial needs? A. Living will B. College fund C. Emotional intelligence D. A work history
B
What is important to do when giving verbal directions to make sure the audience understands? A. Maintain eye contact B. Ask questions C. Use gestures D. Explain information
B
What management function involves motivating and encouraging an employee? A. Planning B. Directing C. Organizing D. Recruiting
B
Which of the following are characteristics of a well-written executive summary: A. Error free, simple, and creative B. Clear, concise, and error free C. Creative, concise, and informal D. Concise, informal, and error free
B
Which of the following is an example of a Saudi Arabian custom that relates to gender: A. Friday is the day of rest. B. Women are not permitted to drive a car. C. The "thumbs up" symbol is offensive. D. It is illegal to eat pork.
B
Which of the following is an indication that employees might be experiencing a lot of stress: A. Drinking one or two cups of coffee a day B. Being irritated when dealing with customers C. Concentrating on doing the job correctly D. Having occasional conversations with coworkers
B
Which of the following types of information should a business keep on file indefinitely: A. Cancelled checks B. Federal income tax returns C. Invoices D. Credit card statements
B
Why does a business keep stock on hand for resale? A. So it can produce manufactured goods. B. To sell it to end users C. To use it in business operations D. So it can buy raw materials.
B
Why is it important for businesses to interpret statistical findings? A. To develop charts and tables B. To obtain useful information C. To calculate frequency distributions D. To organize a database
B
You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation? A. Tell the customer you don't have time to talk about personal issues, so he should stay on topic. B. Tell the caller you're happy to hear about his vacation, but you have to take another call. C. Transfer the call to someone else who has more time to talk to the customer. D. Talk to the customer as long as he wants to appear more interested.
B
1. One of the main functions of the legal procedure is to A. establish laws. B. enact legislation. C. resolve disputes. D. dissolve businesses.
C
15. Interpreting business policies to customers is usually easier if the business has created a ____________ atmosphere. A. remote B. distant C. friendly D. superior
C
16. Combining steel, glass, and other raw materials into a vehicle is an example of __________ utility. A. time B. place C. form D. possession
C
17. Monica has always loved to work with preschool children. She would like to open a day care center in her area. However, she does not have enough capital saved at this time. What business activity should Monica address first? A. Accounting B. Information management C. Financial analysis D. Marketing
C
19. Which of the following will foster a business's ability to adapt to changing markets: A. Authoritarian leadership B. Reactive management C. Proactive management D. Conservative leadership
C
21. Which of the following is a negative effect on businesses of government regulation: A. The use of resources is regulated. B. Unfair trade practices are prohibited. C. Additional expense and inefficiency are experienced. D. Patents, trademarks, and copyright protection are provided.
C
22. What organization helps union locals to become established, recruit new members, and negotiate with management? A. Shop stewards B. Federal government C. National union D. National Labor Relations Board
C
28. A businessperson offended a foreign client when s/he continuously made an insulting gesture. As a result, the client severed ties with the businessperson's company. This situation could have been avoided if the businessperson had A. made an effort to learn the country's language before the meeting. B. asked the client why s/he was upset during the meeting. C. taken the time to learn about the client's culture before the meeting. D. sent a letter of apology to the country's ambassador after the meeting.
C
43. Ian's employer electronically places Ian's paycheck directly into his bank checking account every pay period. In what column on Ian's bank statement will he find these transactions? A. Deposits and debits B. Withdrawals and debits C. Deposits and credits D. Withdrawals and credits
C
51. What do companies often use to assign and track various business tasks? A. Surveillance system B. Customer database C. Accountability matrix D. Magnetic cards
C
6. It is most appropriate for business people to use complex, technical jargon when they are A. introducing a friend to a business associate. B. greeting new customers. C. speaking with coworkers. D. informally conversing with an acquaintance.
C
65. Project management can benefit greatly from user-generated, user-updated websites called A. encyclopedias. B. forums. C. wikis. D. flash drives.
C
75. Which of the following is an area often used by customers that a business must maintain on a regular basis: A. Employee lounge B. Corporate office C. Exterior sidewalk D. Storage facility
C
84. Sally is a production-line worker who is experiencing problems with the production equipment. Following the appropriate chain of command, Sally should report the problem to A. Tom, the production-section manager. B. Sylvia, the vice president of operations. C. Jim, the production-line supervisor. D. Linda, the operations manager.
C
87. In which component of the project's statement of work (SOW) would the following message most likely appear: "Due to the limited amount of time allocated to complete the study, the survey sample size may need to be reduced." A. Benefits B. Purpose C. Constraints D. Deliverables
C
A business person offended a foreign client when s/he continuously made an insulting gesture. Asa result, the client severed ties with the businessperson's company. This situation could have been avoided if the businessperson had: A. made an effort to learn the country's language before the meeting. B. asked the client why s/he was upset during the meeting. C. taken the time to learn about the client's culture before the meeting. D. sent a letter of apology to the country's ambassador after the meeting.
C
Combining steel, glass, and other raw materials into a vehicle is an example of __________ utility. A. time B. place C. form D. possession
C
Ian's employer electronically places Ian's paycheck directly into his bank checking account every pay period. In what column on Ian's bank statement will he find these transactions? A. Deposits and debits B. Withdrawals and debits C. Deposits and credits D. Withdrawals and credits
C
In which component of the project's statement of work (SOW) would the following message most likely appear: "Due to the limited amount of time allocated to complete the study, the survey sample size may need to be reduced." A. Benefits B. Purpose C. Constraints D. Deliverables
C
Interpreting business policies to customers is usually easier if the business has created a ____________ atmosphere. A. remote B. distant C. friendly D. superior
C
It is most appropriate for business people to use complex, technical jargon when they are: A. introducing a friend to a business associate. B. greeting new customers. C. speaking with coworkers. D. informally conversing with an acquaintance.
C
Monica has always loved to work with preschool children. She would like to open a day care center in her area. However, she does not have enough capital saved at this time. What business activity should Monica address first? A. Accounting B. Information management C. Financial analysis D. Marketing
C
One of the main functions of the legal procedure is to A. establish laws. B. enact legislation. C. resolve disputes. D. dissolve businesses.
C
Project management can benefit greatly from user-generated, user-updated websites called A. encyclopedias. B. forums. C. wikis. D. flash drives.
C
Sally is a production-line worker who is experiencing problems with the production equipment. Following the appropriate chain of command, Sally should report the problem to A. Tom, the production-section manager. B. Sylvia, the vice president of operations. C. Jim, the production-line supervisor. D. Linda, the operations manager.
C
What do companies often use to assign and track various business tasks? A. Surveillance system B. Customer database C. Accountability matrix D. Magnetic cards
C
What organization helps union locals to become established, recruit new members, and negotiate with management? A. Shop stewards B. Federal government C. National union D. National Labor Relations Board
C
Which of the following is a negative effect on businesses of government regulation: A. The use of resources is regulated. B. Unfair trade practices are prohibited. C. Additional expense and inefficiency are experienced. D. Patents, trademarks, and copyright protection are provided.
C
Which of the following is an area often used by customers that a business must maintain on a regular basis: A. Employee lounge B. Corporate office C. Exterior sidewalk D. Storage facility
C
Which of the following will foster a business's ability to adapt to changing markets: A. Authoritarian leadership B. Reactive management C. Proactive management D. Conservative leadership
C
100. Inspecting raw materials before using them to produce finished goods is an example of ___________ control. A. standard B. concurrent C. feedback D. feed forward
D
2. Marsha wants to invest her savings in a business. However, she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha? A. Sole proprietorship B. Franchise C. Partnership D. Corporation
D
29. Refusing to do things you really don't want to do is __________ your self-esteem. A. not good for B. harmful to C. of no help to D. good for
D
31. What is often a positive result of accepting responsibility for a poor decision? A. You reinforce skeptical attitudes. B. You control others' opinions. C. You demonstrate self-importance. D. You gain others' respect.
D
38. Naya truly cares about her coachee, Jamie, and she wants Jamie to succeed. Which of the following coaching characteristics does Naya illustrate: A. Positivity/Enthusiasm B. Humility C. Flexibility D. Genuine concern for others
D
45. The section of the marketing plan that should address where the business will be located is the __________ section. A. promotion B. price C. product D. place
D
47. An estimate of a business's income and expenses for a specified period of time is a(n) A. income statement. B. report. C. balance sheet. D. budget.
D
48. What is an indicator of strong organizational ethics? A. Refusal to accept responsibility B. Over promising C. Under performing D. High trust and mutual respect
D
52. Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a A. trade name. B. copyright. C. trademark. D. patent.
D
53. The belief that profitable sales volume will result from giving customers quality products at fair and reasonable prices is part of the A. consumers' movement. B. planning process. C. marketing mix. D. marketing concept.
D
56. Information management can be a challenge because the business world is A. completely dependent on paper files. B. suffering from a lack of information. C. not open to new technology. D. constantly changing.
D
57. The capability of combining graphics, text, animation, and sound is a unique characteristic of __________ software programs. A. electronic B. communication C. numeric D. presentation
D
58. Which of the following functions in a spreadsheet software program allows the computer user to change the format of the data from ascending to descending order: A. Replace B. Chart C. Consolidate D. Sort
D
59. Project-management software can help business people allocate necessary resources and A. authorize payments. B. hire contractors. C. establish credit. D. schedule tasks.
D
63. Which of the following is a true statement about safety hazards in the workplace: A. Ongoing equipment maintenance prevents most hazards. B. Safety hazards are obvious to most people. C. Safety hazards are the same for most businesses. D. Poor housekeeping can cause safety hazards.
D
64. What must be determined before the work effort can be coordinated effectively? A. The employees' requirements B. Technical changes C. Customer-satisfaction levels D. The necessary tasks
D
66. What should you develop during the process of identifying the people who have the skills that are needed to complete the project? A. Status report B. Sponsor list C. Realistic budget D. Job description
D
73. One of the benefits of production to consumers is that production A. provides a way to be competitive. B. provides a way to earn profits. C. makes use of automation. D. creates form utility.
D
74. Another term for quality is A. non-conformance. B. adequacy. C. mediocrity. D. excellence.
D
77. Which of the following statements about creativity in marketing occupations is true: A. Creativity is applicable to working with things rather than with people. B. Creativity is not important for most marketing jobs. C. Opportunities to be creative are limited to advertising and display. D. Almost all marketing occupations involve creativity to some extent.
D
79. Kate works closely with all the company's departments to develop computer software programs that enhance the business's ability to communicate and obtain data. Kate works in the area of A. marketing communications. B. corporate management. C. insurance and risk management. D. business information technology.
D
81. When preparing an interview follow-up letter, what might applicants include that they forgot to mention during the interview? A. Position description B. Social Security number C. Personal background D. Important information
D
82. One of the reasons why networking is so effective is because the contacts often A. know how to communicate with others. B. are interested in the same position. C. have information about job skills. D. work at the company that is hiring.
D
83. What tends to increase when all employees follow the company's rules of conduct? A. Inflexible attitudes B. Laissez-faire leadership C. Subculture power conflicts D. Organizational cohesiveness
D
97. The process of managerial planning typically helps to A. guarantee positive results. B. improve interpersonal relationships. C. influence employees' adaptability. D. maximize resource efficiency.
D
98. Which of the following is the management function that focuses on matching the appropriate person with the necessary skills for a specific job: A. Leading B. Interviewing C. Coordinating D. Staffing
D
An estimate of a business's income and expenses for a specified period of time is a(n): A. income statement. B. report. C. balance sheet. D. budget.
D
Another term for quality is: A. non-conformance. B. adequacy. C. mediocrity. D. excellence.
D
Corsica Steel Mill has developed a new process to reduce the time it takes to complete a phase of production. To legally protect this new process from unauthorized use, the company should obtain a A. trade name. B. copyright. C. trademark. D. patent.
D
Information management can be a challenge because the business world is A. completely dependent on paper files. B. suffering from a lack of information. C. not open to new technology. D. constantly changing.
D
Inspecting raw materials before using them to produce finished goods is an example of ___________ control. A. standard B. concurrent C. feedback D. feedforward
D
Kate works closely with all the company's departments to develop computer software programs that enhance the business's ability to communicate and obtain data. Kate works in the area of A. marketing communications. B. corporate management. C. insurance and risk management. D. business information technology.
D
Marsha wants to invest her savings in a business. However, she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha? A. Sole proprietorship B. Franchise C. Partnership D. Corporation
D
Naya truly cares about her coachee, Jamie, and she wants Jamie to succeed. Which of the following coaching characteristics does Naya illustrate: A. Positivity/Enthusiasm B. Humility C. Flexibility D. Genuine concern for others
D
One of the benefits of production to consumers is that production A. provides a way to be competitive. B. provides a way to earn profits. C. makes use of automation. D. creates form utility.
D
One of the reasons why networking is so effective is because the contacts often A. know how to communicate with others. B. are interested in the same position. C. have information about job skills. D. work at the company that is hiring.
D
Project- management software can help business people allocate necessary resources and A. authorize payments. B. hire contractors. C. establish credit. D. schedule tasks.
D
Refusing to do things you really don't want to do is __________ your self-esteem. A. not good for B. harmful to C. of no help to D. good for
D
The capability of combining graphics, text, animation, and sound is a unique characteristic of __________ software programs. A. electronic B. communication C. numeric D. presentation
D
The process of managerial planning typically helps to A. guarantee positive results. B. improve interpersonal relationships. C. influence employees' adaptability. D. maximize resource efficiency.
D
The section of the marketing plan that should address where the business will be located is the __________ section. A. promotion B. price C. product D. place
D
What is an indicator of strong organizational ethics? A. Refusal to accept responsibility B. Overpromising C. Underperforming D. High trust and mutual respect
D
What is often a positive result of accepting responsibility for a poor decision? A. You reinforce skeptical attitudes. B. You control others' opinions. C. You demonstrate self-importance. D. You gain others' respect.
D
What must be determined before the work effort can be coordinated effectively? A. The employees' requirements B. Technical changes C. Customer-satisfaction levels D. The necessary tasks
D
What should you develop during the process of identifying the people who have the skills that are needed to complete the project? A. Status report B. Sponsor list C. Realistic budget D. Job description
D
What tends to increase when all employees follow the company's rules of conduct? A. Inflexible attitudes B. Laissez-faire leadership C. Subculture power conflicts D. Organizational cohesiveness
D
When preparing an interview follow-up letter, what might applicants include that they forgot to mention during the interview? A. Position description B. Social Security number C. Personal background D. Important information
D
Which of the following functions in a spreadsheet software program allows the computer user to change the format of the data from ascending to descending order: A. Replace B. Chart C. Consolidate D. Sort
D
Which of the following is a true statement about safety hazards in the workplace: A. Ongoing equipment maintenance prevents most hazards. B. Safety hazards are obvious to most people. C. Safety hazards are the same for most businesses. D. Poor housekeeping can cause safety hazards.
D
Which of the following is the management function that focuses on matching the appropriate person with the necessary skills for a specific job: A. Leading B. Interviewing C. Coordinating D. Staffing
D
Which of the following statements about creativity in marketing occupations is true: A. Creativity is applicable to working with things rather than with people. B. Creativity is not important for most marketing jobs. C. Opportunities to be creative are limited to advertising and display. D. Almost all marketing occupations involve creativity to some extent.
D
