Business Principals BMGT 1010 ch.9

A compressed workweek is

A four-day or shorter period in which employees work 40 hours.

Anand believes that he can get some extra work completed before the deadline by withholding his workers' vacation schedules until the job is completed. Anand could be described as

A theory x manager,according to McGregor.

Mary called her work group together and presented a problem to them: They need to accomplish some extra work in less time than usual. Her employees suggest a plan for handling the situation, and she accepts it. According to McGregor's Theory, Mary could be described as

A theory y manager.

Poor morale is likely to cause

Absenteeism and high turnover.

Theories X and Y are most closely associated with

Douglas McGregor.

The person primarily associated with the Hawthorne Studies was

Elton Mayo.

High morale is likely to result in

Employee loyalty

If a department store contest promises that the employee with the highest sales will be treated to dinner by the store manager, the store is helping its employees fulfill which of the following needs?

Esteem.

Jamie has learned that his company is offering a Hawaiian vacation to its best salesman. He almost won last year and really wants the trip. He is working very hard because he thinks he has a good chance to win. This exemplifies which theory?

Expectancy theory.

A work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called

Flextime.

Human relations is important in business primary because

It affects worker morale and productivity.

Theory Z includes many elements associated with

Japanese approach to management.

TNT Incorporated recently implemented a participative management program in which it gave teams of workers more control and authority over their jobs. It is using which of the following job designs?

Job enrichment.

Which of the following is not a flexible scheduling strategy?

Job enrichment.

Prior to the Hawthorne Studies, management theorists believed that the primary motivators of employees were job security and

Money.

Many companies have improved compensation and benefits packages as a means of increasing employee ____.

Morale.

To achieve organizational objectives, employees must have the ability, tools, and which of the following to perform their jobs.

Motivation.

Achievement, recognition, involvement, responsibility, and advancement are all examples of Herzberg's ____ factors.

Motivational.

A___is the difference between a desired state and an actual state, while a ___is the satisfaction of some need.

Need; Goal

Maslow's hierarchy illustrates

The order in which people strive to satisfy their needs.