Capstone Unit 3/ Part C
A rule of thumb is that the executive summary should not be longer than ____ percent of the complete report.
10
Since its development in ____ by Alexander Graham Bell, the telephone has become one of the most common home and business appliances.
1876
The ____ format is the most popular format in the social sciences.
APA
In the early days of the telephone, it was customary to greet your caller with "____."
Ahoy-hoy
____ reports typically present data, analysis, and a conclusion.
Analytical
Case 3-1 Jim is a guest speaker at a University 101 class on his college campus. His topic is "Cell Phone Etiquette." Please answer the questions below. When communicating the correct etiquette regarding cell phone volume, Jim tells the students: ____.
Don't feel you need to raise your voice when talking on the cell phone
A chain of command is a diagram showing the structure of an organization. ____________________
False
A good leader is usually more valuable than an individual superstar.
False
A good rule of thumb is to answer your phone within two rings if possible. _________________________
False
A proposal is normally developed later in the decision making process after some actions have been taken.
False
A report should have at least six to eight major headings.
False
A(n) proposal is usually written after some action has been taken. _________________________
False
According to the International Telecommunication Union, close to 5 million people are mobile or cellular customers.
False
Eavesdropping is a good way to obtain company information.
False
Even if an organization's bylaws seem awkward or inefficient, it is not up to you to change them. ____________________
False
Final matter typically includes reference material that supports the main document, such as a list of books and other works you cited in the report.
False
For every figure you include, you need to mention the figure by description in the text.
False
If you are frustrated or upset that no one was able to answer your call, it is fine to share your disappointment as part of your voice mail message.
False
It is not necessary to be polite and respectful to everyone, just upper management.
False
When speaking on your cell phone, maintain at least 20 feet between you and the nearest person. _________________________
False
If you initiate a telephone call, you are responsible for concluding it.
True
If you publish a Google document, it becomes public and anyone can access it.
True
In a short report, use only two levels of headings.
True
Knowing or asking the right people is usually the best way to accomplish tasks in an organization. ____________________
True
Older answering machines recorded voice mail messages onto audio tape.
True
Online collaboration tools are Web-based software designed to help groups work together to achieve their goals, such as completing a project, designing a new product, or writing a long report or proposal. _________________________
True
Proposals that suggest your readers buy a product or service are called product proposals or commodity proposals. _________________________
True
Reports and proposals are the most common types of long documents you write in business.
True
Telephony is the technology for electronically transmitting voice across distances.
True
A well-managed online persona can reflect positively on your ____.
all of the above
Michelle has taken a position as Proposal Coordinator at a Marketing Consulting firm. Her boss has asked Michelle to put together a 2-hour seminar on the correct way to create proposals so that everyone in the firm is in sync. Please answer the questions below. Michelle starts the meeting by reviewing Solution Proposals since those are the most common at her firm. Solution proposals should include: ____.
all of the above
When answering the phone in the workplace, ____.
all of the above
When you place a call on hold, ____.
all of the above
When you transfer a phone call, ____.
all of the above
Which of the following online tools can be used to enhance your online persona?
all of the above
Supplemental material of secondary interest to some readers belongs in a(n) ____.
appendix
If an apology is not immediately accepted by your co-workers, you should ____.
be patient
Michelle has taken a position as Proposal Coordinator at a Marketing Consulting firm. Her boss has asked Michelle to put together a 2-hour seminar on the correct way to create proposals so that everyone in the firm is in sync. Please answer the questions below. Michelle concludes the meeting by reviewing product and service proposals. Michelle suggests that this type of proposal ____
both a. and b.
Michelle has taken a position as Proposal Coordinator at a Marketing Consulting firm. Her boss has asked Michelle to put together a 2-hour seminar on the correct way to create proposals so that everyone in the firm is in sync. Please answer the questions below. Michelle concludes the meeting by reviewing product and service proposals. Michelle suggests that this type of proposal ____.
both a. and b.
You should avoid calling someone ____.
either a. or b
Quotations should contain the exact words of the original text or use ____ for text you don't include.
ellipses
The ____________________ is a short synopsis of the important ideas, observations, problems, and conclusions contained in your report.
executive summary
Both current voice-mail systems and older answering machines tend to suffer from low ____.
fidelity
You can use the ____, Web sites that popular search engines cannot access, such as university libraries and online almanacs.
invisible Web
When drinking at a business event, alcohol can ____.
lead you to do or say things that you might regret later.
Case 3-1 Jim is a guest speaker at a University 101 class on his college campus. His topic is "Cell Phone Etiquette." Please answer the questions below. When communicating the correct etiquette regarding conversations, Jim tells the students to ____.
maintain confidentiality
When answering the telephone, greet your caller by saying ____.
only a. and b.
People generally prefer working with others who are ____.
optimistic
When setting up your voice-mail system it is recommended that you ____.
record your own personal greeting
A(n) ____________________ is a written document designed to communicate information about a particular subject.
report
Solution proposals are sometimes called ____ proposals.
service
Case 3-1 Jim is a guest speaker at a University 101 class on his college campus. His topic is "Cell Phone Etiquette." Please answer the questions below. If you are having a face-to-face conversation with a friend, you should ____.
set calls to transfer into voice mail
When you screen a phone call, ____.
simply state that your colleague or superior is unavailable
In order to sound more positive when communicating, you should ____
smile before you speak
Most professional jobs involve working with others as a(n) ____.
team member
A table of contents lists the headings of your report and ____.
their page numbers
When setting up your voice mail, record a concise, direct outgoing message including the steps the caller should follow in their message. These recommended steps do NOT include ____.
to state how you know each other
Michelle has taken a position as Proposal Coordinator at a Marketing Consulting firm. Her boss has asked Michelle to put together a 2-hour seminar on the correct way to create proposals so that everyone in the firm is in sync. Please answer the questions below. Michelle's second topic is unsolicited proposals. Michelle recommends ____.
using this type of proposal when recommending a product or service your audience may not know about
Informational reports often provide different options, identify pros and cons for alternatives, and include specific recommendations. _________________________
False
It is okay to bypass your supervisor and discuss concerns or problems with other managers or to whom your supervisor reports.
False
Networking protocol dictates that you should spend most of your time with the same people to develop strong relationships with them. ____________________
False
Plagiarism means to use your own words to state or explain someone else's ideas. _________________________
False
Return calls within 48 hours under normal circumstances. _________________________
False
Short reports typically still include a table of contents and executive summary.
False
Social rules are the generally understood and accepted ways that govern how people interact with each other. _________________________
False
Solution proposals (sometimes called consultant proposals) suggest ideas, services, or complex solutions. _________________________
False
Strong relationships remain strong if you keep them guessing.
False
The long report format is commonly used for periodic (or activity) reports, progress updates, and trip reports. _________________________
False
The only qualifications needed to advance your career are a college degree and hard work.
False
The word "telephone" comes from the Greek "tele," meaning at a distance, and "phone," meaning signal. _________________________
False
To make VoIP calls you can use a softphone which is hardware that you install on a computer so you can make VoIP calls without a special telephone device. _________________________
False
Voice-mail systems connect telephones to answering machines that store messages. _________________________
False
You should check your voice mail at least three times a day.
False
____ involves creating and cultivating business friendships.
Networking
____ is a way for you to organize and share links to Web sites and other online resources.
Social bookmarking
____ is writing or using someone else's ideas or words without acknowledging the source
Plagiarism
When is the best time to apologize for a mistake in the workplace?
immediately after you recognize the mistake
If you make a mistake in the workplace, it is best to apologize ____.
in person
An example of a productive outgoing voice mail message is ____.
"Today is Monday and I'm out of the office at a company meeting. Please leave a message and I'll call you tomorrow."
According to a study conducted in 2005, workers spend an average of ____ minutes on a task before they are interrupted.
11
Teens send and receive about ____ text messages a month.
3,200
According to the International Telecommunication Union, close to ____ billion people worldwide subscribe to telephone service.
5
____ reports present information in a clear, objective format.
Informational
____ proposals recommend how to solve problems within an organization, such as by changing a procedure or using different products or services from vendors.
Internal
With a search tool named ____ you enter a keyword and then the search tool draws a visual map, with links to other topics that help you refine your search.
Kartoo
Which of the following is an example of a social networking site:
A VoIP system is connected to the same power source as your computers.
True
A complete report or proposal often includes end matter, one or more sections that follow the conclusion. _________________________
True
A domain name is the label used to identify a site on the Internet. ____________________
True
A major part of becoming a professional is developing effective interpersonal skills. ____________________
True
At professional social occasions, you should introduce yourself and mingle with people you do not know.
True
Before you call someone, ask yourself, "Would an e-mail message serve the intended purpose?"
True
How you relate to people you work with can have a bigger impact on your career than how you do your job.
True
To increase the chances that your call will be returned, start and conclude your message by leaving your name and number. _________________________
True
To increase your verbal fluency you should plan what you will talk about when you meet someone new. ____________________
True
Voice-mail systems convert your voice into a digital signal. _________________________
True
When using Voice over Internet Protocol (VoIP) your voice travels across the Internet as data. _________________________
True
When you meet a new contact, you should follow up with them after a day or two to help them remember you.
True
You spend more hours at work over the course of your life than most other activities. ____________________
True
Young adults exchange more than 3,200 texts a month, according to a 2011 Pew Research Center survey.
True
