Ch. 1 Quiz Questions

Locating qualified individuals and labor markets from which to recruit is

sourcing

When an employer studies the causes of turnover among its high performers it is engaging in______

staffing analytics

An organization's competitive advantage is _________

what it can do differently from its competitors

Under which of the following circumstances does a company prefer to "churn" rather than keep existing employees?

when technology is developing very rapidly

Strategically evaluating the company's current lines of business, new businesses it will be getting into, businesses it will be leaving, and the gaps between the current skills in the organization and the skills it will need to execute its business strategy is

workforce planning

When a firm determines that it will need to hire 50 customer service representatives within the next 3 months, it has engaged in

workforce planning

Which of the following is the first of the seven components of strategic staffing?

workforce planning

RST is a small software firm that operates using the very latest technology. As a result, the employee skill sets required change rapidly. The skill sets of employees who have been with the company for several years are found to be inferior to those of new hires, and the company has realized that fresh graduates are often better qualified to handle the projects. The firm's resources are limited and it needs to spend as little as possible on the staffing function, reserving most of its capital for project-specific investments. Which of the following staffing goals would be most suited to the company's needs?

Hiring employees every two years on a contract basis

Leo Ink is a company that produces stationary items. In order to remedy the current low-profit situation, the company plans to hire personnel and form a brand new marketing team. The labor market proves to have a shortage of qualified marketing personnel. In this situation, which of the following strategies could Leo Ink follow to make profiits?

Offer a higher salary to marketing personnel/candidates

A call center has adopted an expansionist strategy. It has taken on a number of big contracts from clients and is on a tight schedule to supply customer support services by the deadlines promised. Which of the following statements, if true, will result in the staffing goals being best aligned to the organizational strategy?

Time taken to fill a position should be tracked for each recruiting source and the fastest possible source of at least minimally qualified talent should be utilized

Which of the following is a hiring process goal?

attracting diverse applicants

Putting together an attractive job offer and negotiating with the candidate the company wants to hire is part of

acquiring

Succesion management ensures that

an organization has people ready to assume leadership positions when they become available

Interviewing job candidates to assess their fit with the job and organization is part of

selecting

If a company's employees have talents that would be useful to the organization and the company is not taking advantage of these talents, it is not being efficient in the activity of

deploying

Staffing can be considered a cornerstone of human resource management because it

determines the workforce representing the company

Staffing professionals promote the goals of society by

helping to match people with jobs and organizations

Greg's Bakery chain is planning to diversify into producing and selling candy. It has opened a new factory to support this plan, and the factory is ready to be staffed. The top management at Greg's has decided to offer the best salaries in the industry to its latest employee additions. In this situation, which of the following staffing goals should Greg's follow?

hiring the best qualified employees

Staffing ethics are gaining more attention as _________ increase

legal risks

Samuel joined an accounting firm as a clerk. Each Monday, he is assigned a new project which is due by Friday. It has been over 5 months since he joined the firm but Samuel is yet to receive any feedback about his work performance from his supervisor. This is an example of poor ________.

performance management

If a staffing specialist evaluates the organization's the external labor market to determine how challenging it will be to hire the talent her employer needs over the next few years, which of the following is being done?

planning

Which of the following does an employer have to do if it wants to successfully hire from the traditional labor pool?

provide competitive pay

All organizational practices and decisions that affect either the number or types of individuals willing to apply for and accept job offers is

recruiting

The primary goal of _____ is to get the right people interested in working for an organization or in a specific job, then persuade them to apply and ultimately accept the job offer if it is extended

recruiting

Assigning a high-performing sales associate to work with the company's most important client is an example of

redeployment