Ch 3: Process Choice and Layout Decisions

__________ are products that use standard components but have customer-specific final configuration of those components.

Make-to-order (MTO) products

__________ are products that require no customization.

Make-to-stock (MTS) products

__________ is a type of manufacturing process that closely resembles a production line process.

A continuous flow process

__________ is a type of manufacturing process in which the position of the product is fixed. Materials, equipment, and workers are transported to and from the product.

A fixed-position layout

__________ is a type of layout in which resources are physically grouped by function.

A functional layout

__________ is a type of manufacturing process used to make a wide variety of highly customized products in quantities as small as one.

A job shop

__________ is a type of manufacturing process that completes several manufacturing steps without removing an item from the process.

A machining center

__________ is a type of layout in which resources are arranged sequentially, according to the steps required to make a product.

A product-based layout

__________ is a type of manufacturing process used to produce a narrow range of standard items with identical or highly similar designs.

A production line

__________ or finish-to-order products are products that are customized only at the very end of the manufacturing process.

Assemble-to-order (ATO) products

__________ is a type of manufacturing process in which items are moved through different manufacturing steps in groups, or batches.

Batch manufacturing

__________ is the actual time between completions of successive units on a production line.

Cycle time

__________ are products that are designed and produced from the start to meet unusual customer needs or requirements. They represent the highest level of customization.

Engineer-to-order (ETO) products

__________ is a type of manufacturing process that seeks to achieve the efficiencies of a line process in a batch environment by dedicating equipment and personnel to the manufacture of products with similar manufacturing characteristics.

Group technology

__________ is a general term referring to a manufacturing process that seeks to combine the characteristics, and hence advantages, of more than one of the classic processes.

Hybrid manufacturing process

__________ is a technique that works by assigning tasks to a series of linked workstations in a manner that minimizes the number of workstations and minimizes the total amount of idle time at all stations for a given output level.

Line balancing

Hybrid manufacturing process is __________.

a general term referring to a manufacturing process that seeks to combine the characteristics, and hence advantages, of more than one of the classic processes

A product-based layout is __________.

a type of layout in which resources are arranged sequentially, according to the steps required to make a product

A functional layout is __________.

a type of layout in which resources are physically grouped by function

Batch manufacturing is __________.

a type of manufacturing process in which items are moved through different manufacturing steps in groups, or batches

A fixed-position layout is __________.

a type of manufacturing process in which the position of the product is fixed. Materials, equipment, and workers are transported to and from the product

A continuous flow process is __________.

a type of manufacturing process that closely resembles a production line process

A machining center is __________.

a type of manufacturing process that completes several manufacturing steps without removing an item from the process

Group technology is __________.

a type of manufacturing process that seeks to achieve the efficiencies of a line process in a batch environment by dedicating equipment and personnel to the manufacture of products with similar manufacturing characteristics

A job shop is __________.

a type of manufacturing process used to make a wide variety of highly customized products in quantities as small as one

A production line is __________.

a type of manufacturing process used to produce a narrow range of standard items with identical or highly similar designs

Professor Frei suggests there are five distinct forms of customer-introduced variability including __________ in which customers arrive when they desire services such as with emergency medical services.

arrival variability

Professor Frei suggests there are five distinct forms of customer-introduced variability including __________ in which some customers are capable of performing many service tasks themselves, while others require substantial hand-holding.

capability variability

Professor Frei suggests there are five distinct forms of customer-introduced variability including arrival variability in which __________.

customers arrive when they desire services such as with emergency medical services

Professor Frei suggests there are five distinct forms of customer-introduced variability including effort variability in which __________.

customers can differ from one another with regard to the amount of effort they are willing to apply to certain tasks, even if they are capable of performing them

Professor Frei suggests there are five distinct forms of customer-introduced variability including request variability in which __________.

customers demand and expect different services outcomes, even from the same service provider

Professor Frei suggests there are five distinct forms of customer-introduced variability including __________ in which customers can differ from one another with regard to the amount of effort they are willing to apply to certain tasks, even if they are capable of performing them.

effort variability

Engineer-to-order (ETO) products are __________. They represent the highest level of customization.

products that are designed and produced from the start to meet unusual customer needs or requirements

Make-to-stock (MTS) products are __________.

products that require no customization

Make-to-order (MTO) products are __________.

products that use standard components but have customer-specific final configuration of those components

Professor Frei suggests there are five distinct forms of customer-introduced variability including __________ in which customers demand and expect different services outcomes, even from the same service provider.

request variability

Professor Frei suggests there are five distinct forms of customer-introduced variability including capability variability in which __________.

some customers are capable of performing many service tasks themselves, while others require substantial hand-holding

Cycle time is __________.

the actual time between completions of successive units on a production line