Ch 9: Production and Operations Managemnet
Examples of a problem solved by operations management planning as it relates to manufacturing include:
-facility location -inventory control
The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:
-finished products -outputs
List the steps in the production process with the first step at the top.
-inputs -production control -outputs
The goal of operations management is to:
-keep operations running efficiently -create a good experience for the customer
Lean manufacturing uses:
-less resources -less time
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:
3D printing
The acronym for using computers to design products is referred to as __________.
CAD
__________ manufacturing refers to the production of goods using less of everything.
Lean
3D printing is a production process also known as __________ manufacturing.
additive
Computer-aided design (CAD)
businesses ranging from construction companies to carmakers to video game designers depend on 3D modeling software to create new products
Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain ___________ in the global market.
competitive
The goal of operations management in service industries is __________ satisfaction.
customer or consumer
Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential __________.
customers
Ordering a new suit that will be made specifically for you by a tailor is an example of which process?
customization
To __________ is to make a unique product or service for a specific individual.
customize
Flexible manufacturing
designing machines to do multiple tasks so that they can produce a variety of products
What strategy focuses on a company deciding where to locate its operations?
facility location
___________ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.
facility location
True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.
false
Using machines designed to do multiple tasks in order to produce a variety of products is called __________ __________.
flexible manufacturing
Companies sometimes spend millions to move location:
for proximity to customers
Choosing facility location has become more flexible for both companies and employees through the use of __________ ___________ such as texting, teleconferencing, cell phones, and email.
information or communication technology or technologies
Because of __________ __________, more flexibility in choice of business location has increased while allowing firms to remain competitive.
information technology (IT)
To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered __________-__________-__________ to go to the assembly line.
just-in-time or J-I-T
Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of ___________ ___________
lean manufacturing
The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called __________ production.
mass
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as __________ requirement planning.
materials or material
The basic premise of just-in-time inventory is:
minimum inventory is kept on hand
A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) __________ manager.
operations
Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?
operations
Global competition grows stronger each year making the future of __________ __________ robust with career opportunities.
operations management
___________ __________ planning helps to solve issues related to facility layout, facility location, and inventory control.
operations management
When providing a service the goal of __________ __________ is to create a good experience for the customer.
operations or operation management or managers
Industrial robots can work 24 hours a day, seven days a week with great __________.
precision
Using factors like land, labor, and capital to create goods and services is referred to as __________.
production
Which term describes the act of buying of all materials needed by the organization?
purchasing
Finding the highest quality material resources, the best suppliers, and then negotiating the best prices are all responsibilities of someone in a ___________ role.
purchasing or procurement
Maintaining ___________ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.
quality
MRP is a computer based operations management system that uses __________ to make sure that needed parts and materials are available at the right time and place.
sales forecasts
When a computerized data control __________ detects a problem, it notifies someone to make needed changes.
sensor
ISO is a worldwide nongovernmental federation of national __________ bodies.
standards
ISO is not part of the government, but is a federation of national ____________ bodies.
standards
Production
the creation of finished goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge
Lean manufacturing
the production of goods using less of everything than in mass production: less human effort, less manufacturing space, less investment in tools, and less engineering time to develop a new product
True or false: Computers are used to design products when CAD is employed.
true
True or false: Facility layout depends greatly on the processes that are to be performed.
true
True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.
true
Uses of sensors to control manufacturing processes include:
-measuring humidity -the measurement of the thickness of material
Which sector has lost more jobs due to technological changes?
Manufacturing
The role of the operations manager is to ensure products are delivered:
-on time -to specifications -on budget
The main idea behind mass production is to produce a large number of a limited variety of products at a very low __________.
cost
Technological changes have had more of an effect on the __________ sector when compared to the _________ sector.
-manufacturing -service or services
Overall company quality is outlined by the standards set by the __________ __________ __________ Quality Award
Malcolm Baldrige National
In order to be a quality organization, a firm must:
consistently produce what the customer wants
__________ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
production
Industrial robots have completely changed manufacturing because they:
-reduce costs -improve productivity -can work 24/7 with great precision
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the __________, thus, developing an inter-firm approach to operations management.
internet
The physical arrangement of resources in the production process refers to:
facility layout
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process