Ch 9: Production and Operations Managemnet

Examples of a problem solved by operations management planning as it relates to manufacturing include:

-facility location -inventory control

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:

-finished products -outputs

List the steps in the production process with the first step at the top.

-inputs -production control -outputs

The goal of operations management is to:

-keep operations running efficiently -create a good experience for the customer

Lean manufacturing uses:

-less resources -less time

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

The acronym for using computers to design products is referred to as __________.

CAD

__________ manufacturing refers to the production of goods using less of everything.

Lean

3D printing is a production process also known as __________ manufacturing.

additive

Computer-aided design (CAD)

businesses ranging from construction companies to carmakers to video game designers depend on 3D modeling software to create new products

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain ___________ in the global market.

competitive

The goal of operations management in service industries is __________ satisfaction.

customer or consumer

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential __________.

customers

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

To __________ is to make a unique product or service for a specific individual.

customize

Flexible manufacturing

designing machines to do multiple tasks so that they can produce a variety of products

What strategy focuses on a company deciding where to locate its operations?

facility location

___________ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

facility location

True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.

false

Using machines designed to do multiple tasks in order to produce a variety of products is called __________ __________.

flexible manufacturing

Companies sometimes spend millions to move location:

for proximity to customers

Choosing facility location has become more flexible for both companies and employees through the use of __________ ___________ such as texting, teleconferencing, cell phones, and email.

information or communication technology or technologies

Because of __________ __________, more flexibility in choice of business location has increased while allowing firms to remain competitive.

information technology (IT)

To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered __________-__________-__________ to go to the assembly line.

just-in-time or J-I-T

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of ___________ ___________

lean manufacturing

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called __________ production.

mass

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as __________ requirement planning.

materials or material

The basic premise of just-in-time inventory is:

minimum inventory is kept on hand

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) __________ manager.

operations

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

operations

Global competition grows stronger each year making the future of __________ __________ robust with career opportunities.

operations management

___________ __________ planning helps to solve issues related to facility layout, facility location, and inventory control.

operations management

When providing a service the goal of __________ __________ is to create a good experience for the customer.

operations or operation management or managers

Industrial robots can work 24 hours a day, seven days a week with great __________.

precision

Using factors like land, labor, and capital to create goods and services is referred to as __________.

production

Which term describes the act of buying of all materials needed by the organization?

purchasing

Finding the highest quality material resources, the best suppliers, and then negotiating the best prices are all responsibilities of someone in a ___________ role.

purchasing or procurement

Maintaining ___________ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

quality

MRP is a computer based operations management system that uses __________ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

When a computerized data control __________ detects a problem, it notifies someone to make needed changes.

sensor

ISO is a worldwide nongovernmental federation of national __________ bodies.

standards

ISO is not part of the government, but is a federation of national ____________ bodies.

standards

Production

the creation of finished goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge

Lean manufacturing

the production of goods using less of everything than in mass production: less human effort, less manufacturing space, less investment in tools, and less engineering time to develop a new product

True or false: Computers are used to design products when CAD is employed.

true

True or false: Facility layout depends greatly on the processes that are to be performed.

true

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

true

Uses of sensors to control manufacturing processes include:

-measuring humidity -the measurement of the thickness of material

Which sector has lost more jobs due to technological changes?

Manufacturing

The role of the operations manager is to ensure products are delivered:

-on time -to specifications -on budget

The main idea behind mass production is to produce a large number of a limited variety of products at a very low __________.

cost

Technological changes have had more of an effect on the __________ sector when compared to the _________ sector.

-manufacturing -service or services

Overall company quality is outlined by the standards set by the __________ __________ __________ Quality Award

Malcolm Baldrige National

In order to be a quality organization, a firm must:

consistently produce what the customer wants

__________ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

production

Industrial robots have completely changed manufacturing because they:

-reduce costs -improve productivity -can work 24/7 with great precision

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the __________, thus, developing an inter-firm approach to operations management.

internet

The physical arrangement of resources in the production process refers to:

facility layout

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process