Ch.1 BUS 301
What is the 3 step approach to closing the gap and solving a problem?
1. define the problem 2. Identify OB concepts to solve the problem 3. More recommendations and take action
Interactional perspective states that ______ is a function of interdependent and environmental factors
behavior
Person factors represent the infinite number of __________ that give individuals their unique ________
characteristics, identity
Calls for using the oB concepts and tolls that best suit the situations, instead of trying to rely on "one best way". There is no single best way to manage others
contingency approach
OB is based on a ...
contingency approach
Unethical behavior _________ relationships, making it difficult to conduct business
damages
When solving a problem make sure to select the most ______ solution considering:
effective, selection criteria, consequences, choice process, and necessary resources
The legal system cannot always be relied upon to ensure work conduct is//
ethical
Situations with 2 choices , neither of which resolves the situation in an ethically acceptable manner
ethical dilemma
Guides behavior by identifying right, wrong, and the many shades of grey inbetween
ethics
Contingency Approach allows effective managers to consider the many ________ that ______ behavior and performance among individuals, groups, and organizations. -The best cours e of action will depend on the situation
factors, influence
The technical expertise and knowledge required to do a particular task or job function
hard skills
A potentially infinite number of situation characteristics can either _______ or -____ someone when trying to accomplish something
help or hinder
We set goals and incentive to promote a desired behavior, but they encourage a negative one
ill conceived goals
The 5 ways of causing unethical behavior
ill conceived goals, motivated blindness, indirect blindness, slippery slope, overvaluing outcomes
Selection criteria for a decision can be based on its bottom line profits, ______ on others, its impact on the reputation with ________ or the community, the organizations values and ethical implications
impact, customers
We hold others less accountable for unethical behavior when its carried out through third parties
indirect blindness
What are the 3 levels in OB?
individual, group, organizational
What are the inputs, processes, and outcomes for solving problems and applying OB?
inputs: personal factors and situation factors, Processes: individual, group level, and organization level, 3. Outcomes: individual level, group/team level, organization level
What causes unethical behavior? -Most employees are good people with good ________ -_______ biases and organizational practices can ______ managers to unethical behavior
intention, cognitive, blind
States that behavior is a function of interdependent and environmental factors; Important when using OB concepts to solve porblems
interactional perspective
Active listening, positive attitudes, and effective communication are
interpersonal skills
Necessary Resources- Who will be _____ sources of support and resistance to the ultimate _________-
key, selection
Indirect blindness is when we hold others _____ accountable for unethical behavior when its ______ out through ______ parties
less, carried, third
Slippery slope is when we are ______ able to see others _________ behavior when it develops ________
less, unethical, gradually
We overlook the unethical behavior of another when its in our interest to remain ignorant
motivated blindness
Describes interdisciplinary field dedicated to understanding and managing people at work
organizational behavior
Situation characteristics are all the elements ___________ ourselves that influence _____ we do, _____ we do it, and the _____ results of our _______-
outside, what, how, ultimate, actions
Motivated Blindness is when we ___________ the unethical behavior of another when it its in our _________ to remain ignorant
overlook, interest
When we give a pass to unethical behavior if the outcome is good
overvaluing outcomes
Overvaluing outcomes is when we give a ______ to unethical _______ if the outcome is ______-
pass, behavior, good
Represent the infinite number of characteristics that give individuals their unique identity
person factor
Ob concepts and theories can be separated into 2 categories:
person factors and situation characteristic
Attitudes, personality, teamwork, and leadership are
personal attributes
Ill conceived goals is a when business set goals and incentive to _______ a desired _________ but they encourage a _______ one instead, leading to unethical behavior
promote, behavior, negative
Unethical behavior ______ cooperation, loyalty, ________, hurting the performance of individuals, teams, and organizations
reduces, contribution
The final choice process may be a _____ of individual, team, third party decision and if more than one person is involved the decision-making ______ must be _________
result, method, determined
OB topics such as ________ __________, ______ _____, ______ behavior, and organizational ________, have a direct and _____ influence on the ______ conduct of individuals and teams
reward systems, decision making, leadership, behavior, substantial, ethical
When we are less able to see others unethical behavior when it develops gradually
slippery slope
Relate to human interactions and include both interpersonal skills and personal attributes
soft skills
Organizational Behavior draws from many fields and its knowledfgable application is important because ______ skills are just as important as _____ skills
soft, hard
Consequences of each alternative solution should be considered, including ____ _____ between who wins and loses, ideal v practical control options, ______- v excellence, and superior v satisfactory result
trade offs, perfection
What are the 6 ways to deal with ethical behavior? 1. It's business ______ it that way 2. Accept that _______ ethical _____ is part of your job 3. Challenge your _________ 4. Use your ______ of seniority or status as an _______ 5. Consider and explain _____-_____ consequences 6. Focus on _______- not just complaints
treat, confronting, concerns, rationale, lack, asset, long term, solutions