Ch.1 BUS 301

What is the 3 step approach to closing the gap and solving a problem?

1. define the problem 2. Identify OB concepts to solve the problem 3. More recommendations and take action

Interactional perspective states that ______ is a function of interdependent and environmental factors

behavior

Person factors represent the infinite number of __________ that give individuals their unique ________

characteristics, identity

Calls for using the oB concepts and tolls that best suit the situations, instead of trying to rely on "one best way". There is no single best way to manage others

contingency approach

OB is based on a ...

contingency approach

Unethical behavior _________ relationships, making it difficult to conduct business

damages

When solving a problem make sure to select the most ______ solution considering:

effective, selection criteria, consequences, choice process, and necessary resources

The legal system cannot always be relied upon to ensure work conduct is//

ethical

Situations with 2 choices , neither of which resolves the situation in an ethically acceptable manner

ethical dilemma

Guides behavior by identifying right, wrong, and the many shades of grey inbetween

ethics

Contingency Approach allows effective managers to consider the many ________ that ______ behavior and performance among individuals, groups, and organizations. -The best cours e of action will depend on the situation

factors, influence

The technical expertise and knowledge required to do a particular task or job function

hard skills

A potentially infinite number of situation characteristics can either _______ or -____ someone when trying to accomplish something

help or hinder

We set goals and incentive to promote a desired behavior, but they encourage a negative one

ill conceived goals

The 5 ways of causing unethical behavior

ill conceived goals, motivated blindness, indirect blindness, slippery slope, overvaluing outcomes

Selection criteria for a decision can be based on its bottom line profits, ______ on others, its impact on the reputation with ________ or the community, the organizations values and ethical implications

impact, customers

We hold others less accountable for unethical behavior when its carried out through third parties

indirect blindness

What are the 3 levels in OB?

individual, group, organizational

What are the inputs, processes, and outcomes for solving problems and applying OB?

inputs: personal factors and situation factors, Processes: individual, group level, and organization level, 3. Outcomes: individual level, group/team level, organization level

What causes unethical behavior? -Most employees are good people with good ________ -_______ biases and organizational practices can ______ managers to unethical behavior

intention, cognitive, blind

States that behavior is a function of interdependent and environmental factors; Important when using OB concepts to solve porblems

interactional perspective

Active listening, positive attitudes, and effective communication are

interpersonal skills

Necessary Resources- Who will be _____ sources of support and resistance to the ultimate _________-

key, selection

Indirect blindness is when we hold others _____ accountable for unethical behavior when its ______ out through ______ parties

less, carried, third

Slippery slope is when we are ______ able to see others _________ behavior when it develops ________

less, unethical, gradually

We overlook the unethical behavior of another when its in our interest to remain ignorant

motivated blindness

Describes interdisciplinary field dedicated to understanding and managing people at work

organizational behavior

Situation characteristics are all the elements ___________ ourselves that influence _____ we do, _____ we do it, and the _____ results of our _______-

outside, what, how, ultimate, actions

Motivated Blindness is when we ___________ the unethical behavior of another when it its in our _________ to remain ignorant

overlook, interest

When we give a pass to unethical behavior if the outcome is good

overvaluing outcomes

Overvaluing outcomes is when we give a ______ to unethical _______ if the outcome is ______-

pass, behavior, good

Represent the infinite number of characteristics that give individuals their unique identity

person factor

Ob concepts and theories can be separated into 2 categories:

person factors and situation characteristic

Attitudes, personality, teamwork, and leadership are

personal attributes

Ill conceived goals is a when business set goals and incentive to _______ a desired _________ but they encourage a _______ one instead, leading to unethical behavior

promote, behavior, negative

Unethical behavior ______ cooperation, loyalty, ________, hurting the performance of individuals, teams, and organizations

reduces, contribution

The final choice process may be a _____ of individual, team, third party decision and if more than one person is involved the decision-making ______ must be _________

result, method, determined

OB topics such as ________ __________, ______ _____, ______ behavior, and organizational ________, have a direct and _____ influence on the ______ conduct of individuals and teams

reward systems, decision making, leadership, behavior, substantial, ethical

When we are less able to see others unethical behavior when it develops gradually

slippery slope

Relate to human interactions and include both interpersonal skills and personal attributes

soft skills

Organizational Behavior draws from many fields and its knowledfgable application is important because ______ skills are just as important as _____ skills

soft, hard

Consequences of each alternative solution should be considered, including ____ _____ between who wins and loses, ideal v practical control options, ______- v excellence, and superior v satisfactory result

trade offs, perfection

What are the 6 ways to deal with ethical behavior? 1. It's business ______ it that way 2. Accept that _______ ethical _____ is part of your job 3. Challenge your _________ 4. Use your ______ of seniority or status as an _______ 5. Consider and explain _____-_____ consequences 6. Focus on _______- not just complaints

treat, confronting, concerns, rationale, lack, asset, long term, solutions