Chapter 1

Top managers are directly accountable to the

board of directors

At Outdoor Furniture Inc., the oversight of top management by its board of directors is called

governance

The upside-down pyramid suggests that the style that managers should be one of

coaching

The upside-down view of organizations suggests that organizations exist to serve the

customers

T or F? Upon entry into a career, one's conceptual skills tend to be critical.

false

At ABC International, the level of management tasked with supervising people performing non-managerial jobs would be reflected in titles such as

first-line managers

effective managers

help others to achieve both high performance and satisfaction

The interpersonal role describes how a manager

interacts with others

Ethics is a set of __________ that establishes standards for what is good and right.

moral standards

The management process includes all of the following EXCEPT

negotiating

Corporate and nonprofit boards of directors typically engage in the responsibilities of

overseeing the affairs of the organization.

__________ is the process of setting goals and objectives.

planning

Job migration occurs when global outsourcing shifts from one country to another.

true

Emotional intelligence includes all of the following EXCEPT

understanding concepts and being able to solve problems.