Chapter 1
Top managers are directly accountable to the
board of directors
At Outdoor Furniture Inc., the oversight of top management by its board of directors is called
governance
The upside-down pyramid suggests that the style that managers should be one of
coaching
The upside-down view of organizations suggests that organizations exist to serve the
customers
T or F? Upon entry into a career, one's conceptual skills tend to be critical.
false
At ABC International, the level of management tasked with supervising people performing non-managerial jobs would be reflected in titles such as
first-line managers
effective managers
help others to achieve both high performance and satisfaction
The interpersonal role describes how a manager
interacts with others
Ethics is a set of __________ that establishes standards for what is good and right.
moral standards
The management process includes all of the following EXCEPT
negotiating
Corporate and nonprofit boards of directors typically engage in the responsibilities of
overseeing the affairs of the organization.
__________ is the process of setting goals and objectives.
planning
Job migration occurs when global outsourcing shifts from one country to another.
true
Emotional intelligence includes all of the following EXCEPT
understanding concepts and being able to solve problems.