Chapter 10

_____ focuses on smoothing transitions along the supply chain so that the firm can satisfy its customers with quality products and services.

Supply chain management

_____ will provide a unified system for businesses that will allow them to integrate and optimize a company's army of partners and suppliers by automating much of what needs to be done.

Business Process Management BPM

_____ is a production technique that uses small, self-contained work stations and has each perform all or most of the tasks necessary to complete a manufacturing order.

Cellular manufacturing

Total quality management says that quality is the responsibility solely of the production and shipping departments.

False

A product layout that stays in one place and in which the workers and machinery move to it as needed is called a _____ layout.

Fixed-position

What is the relationship between mass production and customization?

In mass production, lots of identical products are being made at the same time, lowering production costs. In customization, one of the products from the mass production is slightly changed, or more detailed to fit a individual's needs. For an example, plain cookie dough is mass produced, then customized with toppings ranging from chocolate chips, m&ms, or marshmallows.

_____ is the streamlining of production by eliminating steps in the production process that do not add benefits that customers are willing to pay for.

Lean manufacturing

_____ is a popular computerized system of controlling inventories that uses a master list to ensure availability of materials, labor, and equipment needed for production are at the right places in the right amounts at the right time.

Materials requirement planning

_____ is the management of the production conversion process for both goods and services.

Operations management

_____ is the creation of goods and services and is an essential function in every firm.

Production

List two methods that are commonly used techniques for streamlining a business's production.

To use quality control and to use better equipment to make the products.

A job shop uses an intermittent production process.

True

Business process management provides businesses with a unified system of operation.

True

Just-in-time (JIT) is an inventory system that was developed in California and is starting to catch on in Japan.

True

Process layout is almost always designed as a continuous, assembly-line layout.

True

Which of the following factors will be important in the selection of a site for a production facility?

all of the above

The physical arrangement of a production facility is called its:

layout