Chapter 10
_____ focuses on smoothing transitions along the supply chain so that the firm can satisfy its customers with quality products and services.
Supply chain management
_____ will provide a unified system for businesses that will allow them to integrate and optimize a company's army of partners and suppliers by automating much of what needs to be done.
Business Process Management BPM
_____ is a production technique that uses small, self-contained work stations and has each perform all or most of the tasks necessary to complete a manufacturing order.
Cellular manufacturing
Total quality management says that quality is the responsibility solely of the production and shipping departments.
False
A product layout that stays in one place and in which the workers and machinery move to it as needed is called a _____ layout.
Fixed-position
What is the relationship between mass production and customization?
In mass production, lots of identical products are being made at the same time, lowering production costs. In customization, one of the products from the mass production is slightly changed, or more detailed to fit a individual's needs. For an example, plain cookie dough is mass produced, then customized with toppings ranging from chocolate chips, m&ms, or marshmallows.
_____ is the streamlining of production by eliminating steps in the production process that do not add benefits that customers are willing to pay for.
Lean manufacturing
_____ is a popular computerized system of controlling inventories that uses a master list to ensure availability of materials, labor, and equipment needed for production are at the right places in the right amounts at the right time.
Materials requirement planning
_____ is the management of the production conversion process for both goods and services.
Operations management
_____ is the creation of goods and services and is an essential function in every firm.
Production
List two methods that are commonly used techniques for streamlining a business's production.
To use quality control and to use better equipment to make the products.
A job shop uses an intermittent production process.
True
Business process management provides businesses with a unified system of operation.
True
Just-in-time (JIT) is an inventory system that was developed in California and is starting to catch on in Japan.
True
Process layout is almost always designed as a continuous, assembly-line layout.
True
Which of the following factors will be important in the selection of a site for a production facility?
all of the above
The physical arrangement of a production facility is called its:
layout