Chapter 10: Organizational Behavior

Research shoes that when managers are dealing with conflict they prefer which conflict handling style?

compromising?

The accommodation conflict handling style is

cooperative and unassertive

What is arbitration-mediation?

An arbitrator makes a decision and places it in a sealed envelop. -Both parties then work through meditation -If they cannot reach an agreement, the arbitrator's decision becomes binding

What is meditation?

An outside third party (the mediator) enters the situation with the goal of assisting the parties to reach an agreement

Conflict refers to

a process that involves people disagreeing

Intrapersonal conflict refers to:

a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task

The collaborative conflict handling style is

high in cooperativeness and high in competitiveness

Which of the following is a positive outcome of conflict in the organization?

increased creativity

If both parties involved in a budge negotiation seek to expand the overall budget so that each party gets more, this is an example of which kind of negotiation strategy?

integrative approach

Which of the following is an example of intrapersonal conflict?

role conflict

What are conflict handing styles?

Accommodation Avoidance Compromise Collaboration Competition

What is interpersonal conflict?

Conflict between two people

Intergroup conflict

occurs between two departments

What are the positive outcomes of conflict?

-Broad range of ideas considered -Surfacing of assumptions that maybe inaccurate -Increased participation & creativity -Clarity of individual views that build learning

What are the negotiation strategies?

-Distributive approach -Integrative approach

What are the common mistakes to avoid when negotiating?

-Failing to negotiate/accepting the first offer -Letting your ego get in the way -Having unrealistic expectations -Getting overly emotional -Letting past negative outcomes affect the present ones

What are the negative outcomes of conflict?

-Increased stress and anxiety among individuals; decreases productivity & creativity -Feeling of being defeated -A climate of mistrust; hinders teamwork and cooperation

What are ways to manage conflict?

1) Change the structure 2) Change the composition of the team 3) Create a common opposing force 4) Consider majority rule 5) Problem solve

What are the 5 phases of negotiation?

1) Investigation 2) Determine you BATNA (Best Alternative To a Negotiated Agreement) 3) Presentation 4) Bargaining 5) Closure

What is arbitration?

A process that involves bringing in a third party, the arbitrator, who has the authority to act as a judge and make a binding decision to which both parties must adhere

What is the integrative approach of negotiation?

An approach to negotiation in which both parties look for ways to integrate their goals under a large umbrella

What is intergroup conflict?

Conflict that takes place among different groups, between a union and management, or between companies, such as companies that supply the same customer

What is intrapersonal conflict?

Conflict within a person. It arises when a person is uncertain about what is expected or wanted, or has a sense of being inadequate to a task.

What are the types of conflict?

Intrapersonal Interpersonal Intergroup

What is the distributive approach of negotiation?

The traditional fixed-pie approach in which negotiators see the situation as a pie that they have to divide between them

What are the causes of conflict?

Task Interdependence Incompatible Goals Personality Differences Communication Problems Limited Resources Organizational Structure