Chapter 12 - Connect Practice

Knowing what other members of the team know and exchanging that knowledge is referred to as

Transactive memory

Potency

the degree to which members believe the team can be effective across a variety of situations and tasks

Jada sends an email to his coworker Isaiah to ask for sales information to include in the monthly status report. According to the communications process model, Jada is the ___ and Isaiah is the ____

sender ; receiver

According to research, there is a ____ correlation between effective teamwork processes and team commitment

strong positive

Mental Models

The level of common understanding among team members regarding the team and its tasks

Which of the following are examples of teamwork processes?

-interpersonal processes -transition processes -action processes

List the steps of nominal group technique in order from first to last with the first stage listed at the top

1. Participants meet as a group to outline the purpose of the meeting 2. Participants independently document their ideas 3. Participants share their ideas with the group, clarify ideas, and build upon the ideas of others 4. Participants independently rank ideas and submit their rankings to the facilitator

The heart transplant team at a regional hospital has been working together for so long that they seem to be able to anticipate one another's moves. They know each other's capabilities and have a mutual understanding of the roles each member must perform during a successful transplant surgery. This is an example of

A shared mental model

When people work and learn together by tackling real issues and reflecting on their actions they engage in

Action learning

In his presentation to the senior management team requesting a budget increase, Adam detailed the progress his quality-improvement team has made in helping the company cut its manufacturing reject rates. Adam is engaging in

Ambassador activities

Cohesion

An emotional attachment to other members of the team and the team itself

The purpose of ___ is to enable team members to develop shared mental models of what is involved in each of the team roles and how those roles fit together to form a system

Cross-training

The degree to which each team member has sufficient information to perform his or her task responsibilities is known as

Decision Informity

Goal Specification

Developing and prioritizing objectives related to the team's mission and strategy

Strategy Formulation

Developing courses of action and contingency plans

True or False: Team processes are readily observable and measurable

False

Transactive memory

How specialized knowledge is distributed among team members

As committee chairperson for the charity auction, Kendra has developed a detailed description of what the committee needs to do, the challenges that the committee faces, and the resources available to it. This best describes

Mission analysis

When disputes arise among team members over personal values or preferences, there emerges

Relationship Conflict

When people in groups put less effort into a teak that they would have if they had been solely responsible for their own work, they are exhibiting the phenomenon known as

Social Loafing

The degree to which team members make informed, reasonable recommendations to the team leader is referred to as

Staff validity

Project manager Shawn posts and maintains a chart for the team's project in their work area. This chart gives the team an instant overview of the project, all of the tasks to be completed, and the time frame in which they must be completed. In this way, team members can instantly see whether work is on schedule, ahead of schedule, or behind schedule and make adjustments as required. The tasks are all part of

Systems Monitoring

Team member activities that correspond directly to accomplishing the team's work are referred to as ___ processes.

Taskwork Processes

Process loss is best described as

achieving less from the team than expected, based upon the capabilities of its individual members

When emotional bonds develop between members and a team, the team develops

cohesion

Developing new, exciting ideas to work toward the final solution of a task is characteristic of

creative behavior

Mission Analysis

examining the team's tasks, challenges, and available resources

Of the following types of communication, the highest level of information richness can be achieved in a

face-to-face meeting / channels

When the R&D department was small, Ron felt he was really contributing to the success of the company's products. Now there are so many people involved that he no longer feels he's making a difference, and his performance suffers. Ron is experiencing

motivational loss

Russ heads up a virtual team with members in India, Ireland, and Taiwan. During the last conference call, he was frustrated with the static and echo on the telephone line. This is an example of ____ in the communication process model.

noise

A network structure is

the regular pattern of communication among team members.